Thanks for your feedback but the parking issue was just a simple misunderstanding. We meant you could park in the 2nd lane just outside Reception if you felt more comfortable than in the basement and not across the road. We did not lie to you as we were full that night. Some of the car parks in the basement are private and not for our guests which may help to explain the empty spaces. Hope to have you stay again.

Thank you for the feedback about your stay which we have followed up with the appropriate departments to rectify. We hope to have you stay with us again.

Thank you for the lovely positive feedback about your stay. Apologies about the lack of glasses, utensils and face cloths. We will pass that onto our housekeeping team. We would have been more than happy to provide you with extras upon your request though. Look forward to you coming back!

Thank you for taking the time to write a fantastic review! Unfortunately some of the basement car parks are rather awkward but we do have an onsite outdoor option if you would have preferred. Our team did a thorough check of the shower and it was just wear and tear; not mould. Hope to see you again.

Thank you for your fabulous 5 star review! We have definately taken on board your suggestion regarding the door closures.Look forward to your next stay.

Thanks for your wonderful rating!

Thank you for your positive 5 stars!

Thank you for your awesome rating!

You made a reservation for one person to obtain a discounted rate, yet two people occupied the room. Please ensure honesty in your dealings. Your feedback appears to be dishonest as well.

Thank you for your awesome feedback! We are hoping to make some upgrades soon to give our rooms a more modern feel. Hope to have you stay with us once again.

Thank you for your amazing feedback and appreciate your constructive comments about Reception and the shower drain which we have passed onto the relevant departments. Hope to see you again.

Thank you very much for a fabulous review! We have definitely taken onboard your constructive feedback and will endeavour to make some improvements moving forward. Hope to have you stay another time.

Thanks for your fabulous 5 star rating!

Thank you for your feedback. Our staff did try their best to rectify the issue with the TV and it turns out that the issue was due to an external upgrade that we weren't aware of. We sincerely apologise for this. We hope to have you stay again so you can completely enjoy your time with us.

Thank you for taking the time to provide us with some constructive feedback.

Thank you for your constructive feedback which we have taken onboard. Moving forward we will be making some changes to give our rooms a more modern feel.

Thank you so much for your fantastic review! Just to clarify that we do have an elevator from the basement to all the three levels of the Resort.Look forward to having you stay another time!

Thanks for your positive and awesome feedback! We appreciate it and look forward to welcoming you back!