Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 89 kautta 252 arvostelua" "
10–Loistava
89
Arvosana 8 - Hyvä. 96 kautta 252 arvostelua" "
8–Hyvä
96
Arvosana 6 - OK. 44 kautta 252 arvostelua" "
6–OK
44
Arvosana 4 - Huono. 17 kautta 252 arvostelua" "
4–Huono
17
Arvosana 2 - Hirveä. 6 kautta 252 arvostelua" "
2–Hirveä
6
8,4/10
Siisteys
8,6/10
Henkilökunta ja palvelu
7,6/10
Palvelut/mukavuudet
7,4/10
Majoituspaikan kunto ja tilat
7,4/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Wamberto
Matkusti ryhmän kanssa
11.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very well appointed, clean, spacious, quiet and cool (it was very warm during our stay). The staff was professional, pleasant and polite, making us feel very welcome. The one issue was the lack of a shower mat and the shower tray being too slippery, specially after you had soap everywhere.
Wamberto
Yöpyi 1 yön toukokuussa 2024
jc vastasi 12.5.2024
Hi Thank you for your stay and so pleased you enjoyed it we appreciate your comments and will look at what we can provide for the shower base. Thank you again have a great day
8/10 Hyvä
Zane
9.5.2024
Good
Zane
Yöpyi 1 yön toukokuussa 2024
jc vastasi 10.5.2024
Thank you for your stay and so pleased to see you found us to be Good thank you again have a great weekend
8/10 Hyvä
Nina, Inverness
Matkusti kumppanin kanssa
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rickety chairs in diningroom have still not been replaced or repaired.
Our room was very small, but still functional and as we were on a mega cheap rate that was quite acceptable.
Nina
Yöpyi 1 yön maaliskuussa 2024
jc vastasi 18.3.2024
Hi Good morning and thank you for your return stay so pleased you found our good value offer at this time of year and we will certainly look into how we can update or fix any chairs in our dining room which are in need of attention
10/10 Loistava
Darren
5.2.2024
Darren
Yöpyi 1 yön tammikuussa 2024
jc vastasi 6.2.2024
Good afternoon and thank you for your stay and also your Ten out of Ten this is much appreciated. Kind Regards
10/10 Loistava
Alison
Matkusti kumppanin kanssa
4.2.2024
Hyvää: Palvelut/mukavuudet
Quiet, clean, warm , comfortable room and excellent breakfast.
Alison
Yöpyi 1 yön helmikuussa 2024
jc vastasi 5.2.2024
Hi Good morning and thank you for staying with us so pleased to read of your experience and our 5 out of 5 the team will be so happy that you had an excellent inclusive breakfast , and comfortable and clean room and especially being warm at this time of year. Have a good day
6/10 OK
Gill
Matkusti perheen kanssa
23.1.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Cold - but Value for Money
Last minute booking due to cancelled ferries on a cold and windy night.
Room was very cold as heating was off and old sash windows rattling in the wind.
It did warm up once the radiator was on, but was still cold.
Staff very pleasant and helpful when we asked for blankets.
Breakfast was fine and plentiful.
Parking outside is time restricted which meant we had to move our car a couple of times.
Apart from the temperature, the stay was fine and value for money.
Gill
Yöpyi 1 yön tammikuussa 2024
jc vastasi 24.1.2024
Hi Good morning and thank you for your stay and review so pleased the room did get warm and the inclusive breakfast was plentiful. Do hope your onward travels finally went to plan. Regards Pentland Team
6/10 OK
Brian
Liikematkailija
8.12.2023
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Could do better.
No hot water in the morning for a shower. The property is dated and in need of repair in some areas.
Brian
Yöpyi 1 yön marraskuussa 2023
jc vastasi 8.12.2023
thank you for your stay and so sorry we did not live up to our normal standards especially re the hot water we will look into what went wrong. Many of our rooms have been updated its an ongoing task as we are privately owned we want to look after you so please advise us on your next stay and we will ensure you get a refurbished room.
8/10 Hyvä
Nicholas
30.11.2023
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Central to town area. s
Staff professional and provided assistance when approached.
Nicholas
Yöpyi 3 yötä marraskuussa 2023
jc vastasi 1.12.2023
Thank you for your stay and review we do appreciate this and pleased you enjoyed our central location and helpful team
10/10 Loistava
Will
Liikematkailija
22.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfect
Centrally located and very comfortable.
Will
Yöpyi 1 yön marraskuussa 2023
jc vastasi 22.11.2023
Hi Good afternoon and thank you for your stay and for taking the time to post this reveiew we do appreciate it and our team will be so pleased with the Ten out of Ten.
6/10 OK
Katharine
Liikematkailija
7.11.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Disappointed
Room small but nicely decorated. However no mirror in room, and plastic sheets on bed?? Very uncomfortable! I’ve stayed here a few times before and it’s always been fine but I won’t be back
Katharine
Yöpyi 1 yön marraskuussa 2023
jc vastasi 7.11.2023
Hi Good afternoon and thank you for staying with us so pleased you liked our nicely decorated bedroom. However we are sorry to read you where uncomfortable and will look into what the issues where. We use cotton sheets and our new mattress comes with a mattress protector may be this is the cause. As you have always had good stays in the past please give us an opportunity to make amends. We appreciate your review
8/10 Hyvä
Allan
Liikematkailija
28.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was fine thanks
Allan
Yöpyi 1 yön lokakuussa 2023
jc vastasi 28.10.2023
Many Thanks for staying and taking the time to post a review we do appreciate this and look forward to when you visit the Highlands Coast again..
8/10 Hyvä
Gary, Burton on Trent
Liikematkailija
27.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Nice stay again, good hotel, lovely helpful staff, spacious room but the radiator didn’t work (they did offer to move me to be fair) which meant it was a bit ‘fresh’ (I left the bathroom door open and that warmed the whole lot until the cleaner shut it one day :-/ ) at times, also it was a first floor room facing the road and single glazed sash windows aren’t great for noise.
Don’t be put off though the pluses always outweigh the minuses, I’ll definitely be staying again.
Gary
Yöpyi 4 yötä lokakuussa 2023
jc vastasi 27.10.2023
Hi Gary thankyou for your stay and good to know our team will be so pleased to read this and we look forward to your next stay.
10/10 Loistava
Tarkistettu asiakas
25.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 3 yötä lokakuussa 2023
jc vastasi 27.10.2023
Hi Good evening and thank you for your stay so pleased you have given us a Ten we do appreciate this
6/10 OK
Tarkistettu asiakas
16.10.2023
Hyvää: Siisteys
Just OK
Large rooms that were somewhat dated . No shampoo or conditioner and floorboards in the room creaked badly.
Reception and restaurant staff friendly however bar staff no so. Bed was comfortable but lots of noise from street late at night.
Tarkistettu asiakas
Yöpyi 1 yön lokakuussa 2023
jc vastasi 17.10.2023
Hi Good morning and thank you for your stay with us and pleased you liked our large bedrooms so sorry you did not see the normally included Shampoo / Hand Soap and Body Wash we now use dispensers rather than small bottles so not sure why they where missing. Reception would have brought more if you had advised. Many Thanks for your review and we do appreciate your comments
4/10 Huono
Patricia, Tacoma
Matkusti kumppanin kanssa
30.9.2023
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Booked a superior room based on website description and received inadequate, outdated without basic amenities such as shampoo and conditioner. Very disappointed.
Patricia
Yöpyi 2 yötä syyskuussa 2023
jc vastasi 3.10.2023
Good afternoon Patricia I am sorry to read of this and we will look into what happened during your stay and will get a member of the team to contact you further. Thank you for bringing this to our attention.
6/10 OK
Paul
27.9.2023
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
The hotel was very tired and in need of complete renovation.
The bathroom was shabby with mould growing around the bath
The carpet was covered in stains, we would not consider staying there again.
Paul
Yöpyi 2 yötä syyskuussa 2023
jc vastasi 28.9.2023
Hi Good morning and thank you for staying with us and for posting this review it does help us to ensure we make improvements w/a and we will look at this bedroom. Please contact us directly when you plan to visit the area and we can make amends and allocate a newly refurbished room we are always upgrading a few at a time as we are privately owned.
10/10 Loistava
Robert
18.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Robert
Yöpyi 1 yön syyskuussa 2023
jc vastasi 18.9.2023
Good morning thank you for staying with us and your Ten out of Ten our team will be so happy have a good day and onward travels many thanks
10/10 Loistava
Julie, Seattle
13.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Julie
Yöpyi 1 yön syyskuussa 2023
jc vastasi 14.9.2023
Hi Thank you for our 5 out of 5 we appreciate this very much have a good day
6/10 OK
Peter
11.9.2023
Hyvää: Siisteys ja huoneen mukavuus
Peter
Yöpyi 1 yön syyskuussa 2023
jc vastasi 11.9.2023
Good morning and thank you for staying with us and taking the time to post a review we do appreciate it have a good journey.
10/10 Loistava
David, London
25.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All fine. Staff are friendly. Thurso is tiny so hotel is close to everything. Pretty decent full-Scottish breakfast.
David
Yöpyi 2 yötä elokuussa 2023
jc vastasi 26.8.2023
Thank you for your stay and so pleased yo enjoyed our inclusive scottish breakfast and our central location in Thurso
6/10 OK
Alex
Matkusti kumppanin kanssa
19.8.2023
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Preis-/Leistungsverhältnis stimmt nicht. Zimmer sehr klein. Badezimmer nicht ganz sauber. Hotel hat die besten Zeiten wohl hinter sich.
Alex
Yöpyi 1 yön elokuussa 2023
jc vastasi 26.8.2023
Hi Thank you for your stay and do hope you enjoy the rest of your travels in Scotland
4/10 Huono
Alison
13.8.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast dried out
Chips soggy
Lemon sorbet artificial flavour
Road outside used as a race track till 3am
Decoration very tired
No electric plug by bed
Alison
Yöpyi 1 yön elokuussa 2023
jc vastasi 14.8.2023
good morning Alison we are so sorry to read of your experience when staying with us recently as this is not the norm. If we can do anything to help on a future stay please keep in touch we have a hotel just outside Thurso near Dunnett Bay in Castletown which has parking and nice walks etc near by.
10/10 Loistava
Gwennoline
10.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hôtel charmant et séjour agréable !
Un séjour très agréable, merci au staff !
Le seul point faible, l'isolation phonique de l'hôtel (entre les chambres et les fenêtres).
Petit pub très sympa dans l'hôtel et petit dejeuner anglais possible ! On a beaucoup aimé !
Gwennoline
Yöpyi 1 yön elokuussa 2023
jc vastasi 11.8.2023
Hi good morning and thank you very much for your stay and so happy you enjoyed our inclusive breakfast and our friendly team we do appreciate your comments thank you again
6/10 OK
Richard
Liikematkailija
9.8.2023
Hyvää: Siisteys
Thurso stay
Rooms noisy with traffic, rooms dated and tired, food reasonably good, not enough staff to serve alcohol at meal times, the young girls serving food cannot serve drinks,
Richard
Yöpyi 1 yön elokuussa 2023
jc vastasi 10.8.2023
Hi thank you for your stay and pleased you liked our food we are sorry that our normal standards of service etc is stretched currently now we have got very busy. we have been hit with outside trade as well as a full hotel and as you say could not fix it in time this week. We appreciate your stay and review
10/10 Loistava
Barbara
Matkusti ryhmän kanssa
3.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great overnight stop before catching ferry. Staff very helpful and friendly.
Barbara
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 3.8.2023
Thank you for your stay and lovely comments so pleased you had a good experience with our friendly team and wish you well with your travels.
6/10 OK
Damien
Matkusti perheen kanssa
1.8.2023
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bof
Décevant.
Pas propre, la vaisselle de la chambre était salle.
Petit déjeuner : plus grand chose après le passage d'un car d'allemand ...
Damien
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 2.8.2023
Hi Good morning and thank you for your stay with us and so sorry to read we did not live up to our normal high standards. we will look into how we can make changes to ensure things are double checked so you do not find anything that has been missed , as for groups its that time of year but our team would have quickly replenished the breakfast buffet after the tour. Many Thanks
6/10 OK
John
Matkusti kumppanin kanssa
29.7.2023
Hyvää: Henkilökunta ja palvelu
A bit old and tired for the price. Food was good.
John
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 30.7.2023
Hi Good evening and thank you for staying with us and so pleased you enjoyed our good food please advise when next this way was we are working through our rooms with regards to updates and many are completed as we are a family run hotel your stay is very important to us and we can allocate or let you know of offers when the summer season is over.
8/10 Hyvä
John
Matkusti kumppanin kanssa
26.7.2023
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Our stay was fine. The staff were excellent and very friendly. The food was OK. Decor was a bit dated but it is an old hotel (circa 1900).
John
Yöpyi 2 yötä heinäkuussa 2023
jc vastasi 27.7.2023
Hi Good morning and thank you for your stay and time to post a review we do appreciate it and our team will be pleased to read that they made an excellent impression have a good rest of today. Kind Regards
2/10 Hirveä
PETER
Liikematkailija
21.7.2023
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The service was shocking - it took staff 40 minutes to take my order. After 20 minutes my starter arrived and I was then asked did I want to order dessert! I asked if I could have my main meal first. It took 2.5 hours to have a starter and a main. Hotel is clean enough but very tired and in need of refurbishment. I am frequently in this area for work and unfortunately my usual hotel was full so I thought I would give Pentland a chance but I will not be back!!!
PETER
Yöpyi 2 yötä heinäkuussa 2023
jc vastasi 21.7.2023
Good afternoon and thank you for staying with us and for this review we do appreciate it as it helps us to make improvements and we will look into what went wrong during your stay as you can imagine its not the norm and I am sorry it has given you a poor impression.
6/10 OK
michael
Liikematkailija
19.7.2023
Average
Average hotel food a little below average ok if nothing else
michael
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 19.7.2023
Good afternoon and thank you for staying with us and taking the time to post this review we will take a look at our current offerings as normally very good. we appreciate this as it helps us to make improvements.
8/10 Hyvä
Tarkistettu asiakas
Matkusti perheen kanssa
14.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 17.7.2023
Good morning and thank you for your review score we do appreciate this.
10/10 Loistava
Barry
11.7.2023
Barry
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 12.7.2023
Good morning and thank you so much for your stay with us and our Ten out of Ten our team will be so pleased kind regards
4/10 Huono
David
10.7.2023
David
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 11.7.2023
Good morning and thank you for staying with us we are so sorry that we have not lived up to our normal guest experience and if you have time tomessage us direct with the reason it was Poor we would appreciate this as it would help us to understand and make improvements w/a
6/10 OK
Alexander
Matkusti kumppanin kanssa
9.7.2023
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Very narrow bed for a double. Had to ask for bedside lights with staff member arguing that there were lamps there, (there wasn’t).
Alexander
Yöpyi 1 yön heinäkuussa 2023
jc vastasi 10.7.2023
Hi good morning and thank you for your review sorry our team member questioned this as you can imagine unusual for there not to be any. Kind Regards and have a good day
10/10 Loistava
David
Matkusti kumppanin kanssa
9.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No complaints.Friendly staff and clean.
David
Yöpyi 2 yötä heinäkuussa 2023
jc vastasi 9.7.2023
Hi Good morning and thank you for staying with us so pleased you enjoyed our friendly team , cleanliness etc much appreciated
10/10 Loistava
John
26.6.2023
John
Yöpyi 1 yön kesäkuussa 2023
jc vastasi 17.7.2023
Good morning and thankyou for your review score we do appreciate this
8/10 Hyvä
Michael, Acklington
Matkusti lemmikkien kanssa, Matkusti perheen kanssa
18.6.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
parking wasn't great
Michael
Yöpyi 1 yön toukokuussa 2023
jc vastasi 19.6.2023
Hi good morning and thank you for your stay yes the local council now restricted the main street with reduced hours but to the sides and rear of the property its still very good. We have two other hotels with Car Parks in the area if you try either Wick or Castletown on your next travels this way.
8/10 Hyvä
Evelyn
15.6.2023
Evelyn
Yöpyi 1 yön kesäkuussa 2023
8/10 Hyvä
Tarkistettu asiakas
11.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Etape 2 nuitées
Hotel calme ,propre. Bonne restauration
Parking devant l'hôtel 1 heure maxi de 9h à 17h. Se garer derrière l'eglise (25 metres)
Tarkistettu asiakas
Yöpyi 2 yötä kesäkuussa 2023
jc vastasi 14.6.2023
Hi Good afternoon and thank you for your stay so pleased you enjoyed your stay and found the longer parking spots which as you say are very close behind on the residential roads.
8/10 Hyvä
Tarkistettu asiakas
5.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Warmer inside than outside
Tarkistettu asiakas
Yöpyi 1 yön kesäkuussa 2023
jc vastasi 6.6.2023
Hi Good morning and thankyou for staying with us have a good day.
10/10 Loistava
James
31.5.2023
James
Yöpyi 1 yön toukokuussa 2023
jc vastasi 1.6.2023
Hi Good evening and thank you for your stay so pleased you have given a ten out of Ten our team will be so happy have a good weekend
6/10 OK
ELISE
Matkusti kumppanin kanssa
27.5.2023
Hyvää: Siisteys ja henkilökunta ja palvelu
Room had lovely high ceilings and was very clean. Solid dinner at the pub and an excellent buffet breakfast included. Parking is an issue unless you are happy to leave before 9am (no onsite carpark, 1 hour max between 8am-6pm on the road). The rooms are also very outdated and smaller than I expected, and really do need modernising for the £ that is being charged. Overall was okay for a night, but would not return.
ELISE
jc vastasi 30.5.2023
Hi Good morning and thank you for your stay so pleased you enjoyed our clean rooms and our excellent breakfast. Sorry we do not have parking at our property but plenty on street to the side roads and rear residential roads only restricted times on the main high street again thank you for your review
10/10 Loistava
Christi
Matkusti kumppanin kanssa
8.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Gorgeous hotel with excellent breakfast. Quite luxurious for the price. Convenient for the train-to-ferry connection we were making.
Christi
Yöpyi 1 yön huhtikuussa 2023
jc vastasi 9.5.2023
Hi Good morning and thank you for your stay and review so pleased you liked our Breakfast and our value for money we do appreciate your stay thankyou
10/10 Loistava
Neil
30.4.2023
Neil
Yöpyi 1 yön huhtikuussa 2023
jc vastasi 1.5.2023
Hi good morning and thank you for your stay and the Ten our team will be so pleased to see this have a good day
8/10 Hyvä
Alan
29.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Central hotel in Thurso
The Pentland hotel was fine for a one night stay. Our room was clean and tidy, but we felt the hotel, overall, was a bit tired and dated. Overall, it was good value for money, with a good cooked breakfast on offer.
Alan
Yöpyi 1 yön huhtikuussa 2023
jc vastasi 30.4.2023
thank you for your stay and so pleased you enjoyed our breakfast and value , our housekeeping will be happy to read of you comments on our clean bedrooms. thank you again
8/10 Hyvä
Gary, Burton on Trent
Liikematkailija
29.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Got a nice quiet room, very comfortable, staff were great as usual, bar food is good too, bit chaotic with 2 whole bus tours turning up for breakfast on the last morning at the same time but the staff sorted me out admirably.
Gary
Yöpyi 4 yötä huhtikuussa 2023
jc vastasi 29.4.2023
Thank you for your stay and so pleased our team where helpful and you enjoy our food many thanks
8/10 Hyvä
james finlayson
Liikematkailija
14.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
friendly hotel
A Friendly hotel, pleasant staff. Excellent evening meal. Room comfortable. Not a great cooked breakfast-plates stone called, haggis also cold and bacon tough
james finlayson
Yöpyi 1 yön huhtikuussa 2023
jc vastasi 15.4.2023
Good morning thank you for your review and so pleased you found our team friendly with Excellent Food at your evening meal. We will look into what our issue is with breakfast as normally very good thank you for letting us know as we can act upon this Kind Regards
4/10 Huono
Adele
Matkusti perheen kanssa
14.4.2023
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Disappointed
This hotel was not good, our room had a roasting radiator with the thermostat broken and lying on the floor so windows had to be open to control heat so disturbed by traffic. Radiator in bathroom didn’t work, no hot water in shower. Advised reception told it would be dealt with returned later to no evidence of anything being repaired. Reception said we could move room this one was slightly better. Breakfast was dreadful and over cooked. Second morning we ate breakfast out. Staff were not very friendly or helpful and the hotel just looked tired it is in need of an upgrade. Overall disappointed.
Adele
Yöpyi 2 yötä huhtikuussa 2023
jc vastasi 14.4.2023
Gosh we are so sorry that you had a disappointing stay and this is never our intention. Happy we could help and move your bedroom and from your review we can look at what went wrong and how we can fix it to ensure a better stay next time. We do appreciate your review and thank you.
10/10 Loistava
Jean
Matkusti perheen kanssa
13.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The experience was greatly enhanced by the friendliness, efficiency and overall customer service provided by the staff
Jean
Yöpyi 5 yötä huhtikuussa 2023
jc vastasi 13.4.2023
Good morning and thank you for your stay with us so pleased to read of our teams impression on your stay and good you have shared this on your review.
8/10 Hyvä
J
13.4.2023
J
Yöpyi 1 yön huhtikuussa 2023
jc vastasi 14.4.2023
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