We arrived early and were greeted by Lana, who gave us a key to get in when we returned and said that our room would be ready for us in 2 hours. We returned a few hours later and let ourselves in with the key fob given at around 3pm. NO TOWELS, NO HANDWASH, NO Information about breakfast which was extra per person. Curtains hanging from poles, broken hooks. fridge, no fresh milk as stated or water !
After contacting Lana by phone we were told there was no towels because they were still in the tumble drier, and we had to order the breakfast we wanted for a set time.
Next morning, no sign of breakfast, other guests told us similar had happened the day before. We left hungry to our AGM without having any sight of Lana or our breakfast. Despite trying to contact her several times, we did not manage to see Lana until we were leaving the next morning, having made alternative arrangements for breakfast. We were basically 'accosted' in the car park by Lana. She had not replied to any email or text message, or answered her phone when i rang when i was available.
She should have checked us in on the day and made us aware that we had to pay at the property, we always pay on booking but this was not done, she was trying to make us give a good review saying it was all her fault things went wrong, not the hotel. We were offered things free of charge and a free stay. We won't return and do not recommend this hotel. read reviews first, it has had a fair many hosts it seems - WHY ????
