Matkat – Torre e Portela

Erittäin mukava pieni hotelli kävelykadun varrella. Huoneet aika pieniä.

Chambre très jolie, petit déjeuner délicieux avec beaucoup de choix, personnel très sympathique. Le restaurant Heritage m’a un peu moins plu, malgré des prix très raisonnables. L’un des serveurs sentait la sueur et chaque fois qu’il nous servait, c’était un peu désagréable. Pour le reste, tout était parfait.

Very cool hotel, excellent location, great staff

Having booked 24hours before my stay, I spent an average of £108 per night (offer rate) for a Superior Room with Terrace but I did not feel like in a 4 star rated hotel. The location is very handy, far from the noisy central streets but 6mins walk from Metro and 10mins from Santa Catarina road. Checking was nice and they welcome you with a little pastry and some porto wine. Then reality kicks in: to start, pictures of the room were not as reality and the "terrace" was facing people's windows and balconies (literally 3meters away) and the next building staircase. No privacy at all. There was no way to regulate the aircon in the room to a quite setting over night; no matter what I selected, it kept going back on to the same speed/temperature. The solution proposed by the hotel staff was to turn off the aircon switch in the room main electric panel. Also the fan in the bathroom kept going on all day and night, thank god I always travel with ear plugs. The tv also didn't work: after 2mins watching something, the picture would freeze and msg would say "LAN cable disconnected", you had to press again the menu for it to come back connected. This happened with all channels and every night of the 4 I stayed. Coffee in the room was instant powder, shame for being in a country where coffee is so important. Breakfast was ok but coffee, again, wasn't good and fresh but delivered by one of those all in one machine that mixes powders (coffee and milk) on the go.