Matkat – Troúlous

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Hébergement très spacieux, avec des prestations de qualité. Personnel très agréable. Je recommande. 👍

Room was always clean and spacious. Cleaners excellent as well as all staff, (reception and restaurant) all friendly. Food was good at breakfast and quick service. Really enjoyed our stay.

Great room, amenities and food. The property is not brand new but it was very well maintained and everything was clean and in excellent condition. The pools were all very clean and well maintained, the beach was incredible and the food was excellent. Great location and you must go check out the lake which was 5 mins away. Excellent resort for a family with children.