Trout Valley Hotellit

”Rooms were clean. Breakfast was a little lacking. Staff was nice.”

”Breakfast closes 15 minutes earlier than stated times.”

”Nice. Very clean”

”Everything was very clean. Only stayed 1 night and had zero issues. The pool was a little chilly is my only complaint.”

”Everything was great and we only stayed for one night. The only issue was housekeeping kept knocking on our door, and there was no “Do Not Disturb” sign available to put out. Our sleep was interrupted twice.”

”The staff was extremely rude! Front desk manager got mad because our request to her manager because she was being extremely rude. She then proceeded to tell me that she is going to cancel my reservation and call the police. I then left because I had a long flight and was extremely tired so we left to go to another hotel as we were getting our Uber to go to another hotel, she then came outside while we were waiting outside of the hotel to tell us that we need to get off of the outside property...

”It’s a nice place to stay without breaking the bank. Easy drive to Richmond, McHenry or even Crystal Lake. Parking was fine and the view was nice. ”

”Worst hotel I’ve stayed in”

”Exceptional check in. Well lit and safe parking lot. Clean indoor pool area. Spatious and very clean room and bathroom. Quiet.”

”Overall a decent stay, but amenities fell short of expectations The room itself was comfortable and met expectations, which was a highlight of the stay. However, a few areas left much to be desired given the price point. The breakfast offering was noticeably limited — just breads, yogurt, and waffles, with no juice or beverages available. For a hotel at this price range, a more complete breakfast spread would be expected. Additionally, the swimming pool was out of service during our stay,...

”BREAKFAST WAS TERRIBLE. We were there for four nights. Not enough fresh fruit. Oatmeal was gluey, really bad. The "scrambled eggs" - just no. Some kind of pale omelet thing with no cheese - and no description! Mushy potatoes. Soggy muffins. I mean, come on now. It was pitiful. I wouldn't stay here again unless I had to”

”Has a hiccup with the first room but staff was quick to accommodate! Pleasant place in a great areas. Great food and amenities!”

”They kept my deposit because "the room was messy" which seems criminal to me. I don't travel with a mop, and its not like they have garbage cans for you to use (they do but you can only put small items in them, if they're not already full). I was there for two weeks, and there's no microwave on the whole property, so sometimes when id make food id leave a little mess, but I cleaned as much as I could before I left. There were numerous times my room key stopped working and I needed help from the...

”The doors are not sealed enough, you’ll end up hearing noise from the hallway”

”Second time that I stayed at this location. Very nice staff. Lots of stores and restaurants nearby.”

”The pool was chilly.”

”My only issue was with the noise in the morning. Starting at 6am it was doors slamming constantly. Mostly by cleaning staff. Otherwise a great place to stay.”

”Our stay at Chez Hotel was unfortunately very disappointing. Upon checking in, we were initially assigned a room that smelled strongly of smoke, which was especially concerning given that we were traveling with two children under the age of 2. While the front desk did accommodate our request to move rooms, the second room created an entirely different issue. We were placed directly next to the elevator, sharing a wall with it. Throughout the entire night, we constantly heard the elevator...