Experience modern luxury at Onyx Escape
This elegantly crafted unit features a private plunge pool, the perfect place to unwind while soaking in the views of Satori Tulum’s iconic pool and meticulously designed common areas. Inside, every detail is thoughtfully curated, from the fully equipped kitchen and premium appliances to the plush king-sized bed that ensures nights of absolute comfort, while the sofa bed offers additional sleeping for up to four guests. Complete with a washer and dryer.
Experience the magic of Tulum at Satori, nestled in Region 15 just 6 minutes from the main avenue and 1 km into the jungle, providing the perfect blend of tranquility and easy access to the action. Only 3.5 km away, dive into the vibrant hotel zone, with its numerous beach clubs lining the stunning Caribbean coast. The route from Tulum Avenue offers convenient access to shops, restaurants, pharmacies, and a gas station. For a lively evening, the renowned Calle 7 in La Veleta, with its eclectic mix of restaurants, bars, and boutiques, is just a short trip away.
Arriving at Your Tulum Escape: We want your arrival to be as seamless as possible. You’ll find convenient parking available directly in front of the condo. If you are arriving by taxi or private transfer, you can be dropped off right at the entrance, where our team will be waiting to warmly welcome you and show you around.
Check-in: 3:00 PM to 5:00 PM. Our staff will be available to greet you and hand over the keys in person.
After 6:00 PM: Check-in is done at the reception with the security guard. We will send all the instructions to access your accommodation.
Housekeeping:
Complimentary Housekeeping: Enjoy a free cleaning service every seven days of your stay. This includes tidying up the bathrooms and kitchen, making the beds, and cleaning the floors.
Extra Cleaning: If you’d like a more thorough cleaning or more frequent service, just let your concierge know. (Additional fees apply and are subject to availability).
Bedding & Towels:
Linen Changes: For stays longer than seven days, fresh linens and towels will be provided during your complimentary cleaning.
In-Unit Laundry: For your convenience, each unit has a washer and dryer. You can also request extra linen changes through your concierge for a small fee.
Electricity:
Power Supply Notes: Due to ongoing development in Tulum, occasional power outages may occur due to work by the CFE (Mexico`s Federal Electricity Commission). These outages are sometimes announced in advance, but schedules can change. During the rainy and hurricane seasons, outages can be more frequent and last longer.
What We Provide: We have flashlights and rechargeable fans available for your use.
Electricity Usage: We’ll take a meter reading at check-in and check-out. Your reservation includes ___ kw/h per day. Usage beyond this will be charged at __ per kw/h.
Internet Access:
Wi-Fi Details: You’ll receive the Wi-Fi network name and password upon arrival.
Tech Support: Please contact your concierge if you experience any issues with the internet.
Possible Disruptions: Internet service may be affected during heavy rains and hurricanes.
Water:
Tap Water: The tap water is not suitable for drinking or cooking, but it’s perfectly safe for brushing your teeth and showering.
Waste Disposal:
Recycling & Trash: Each unit has separate bins for organic and inorganic waste.
Trash Removal: Our housekeeping staff will empty the trash during your complimentary cleanings. There are also larger bins available for guests outside the building.
Air Conditioning:
Optimal AC Use: The ideal setting for the mini-split AC units in this area is 24°C (75°F).
Maintenance Requests: Please report any issues with the AC immediately.
Responsible Use: Please turn off the AC/heating when you leave the unit.
Hot & Cold Water:
Faucet Operation: In Mexico, turning the tap to the right is for cold water, and turning it to the left is for hot water.
Hot Water Warm-Up: Please note that it may take a few minutes for the hot water to come through.
Your Well-being is Our Priority: At Satori, we value communication with our guests and look forward to meeting you. We will be available at the property from 9:00 a.m. to 6:00 p.m. to provide you with the best service. For your convenience, you can also contact us via phone call or text message. In case of an emergency outside of these hours, please contact any member of our staff or the security guard, who will be ready to assist you.
Relaxed among nature
It is advisable to rent a car, or motorcycle for easy access to the beach and town. Bikes rented on site.
Welcome to Satori Tulum, an exclusive sanctuary nestled in the heart of Tulum’s lush jungle. Here, luxury meets nature in perfect harmony, offering you an unparalleled getaway that blends refined architectural design, high-quality natural materials, and vibrant greenery. Immerse yourself in an Insta-worthy oasis featuring two spectacular main pools, thoughtfully curated spaces, and a serene ambiance designed to inspire relaxation and connection.
While our location is a quick 7-minute drive from both Tulum’s vibrant town center and pristine beaches, the tranquil jungle setting ensures a peaceful retreat from the bustle. Please note that construction is ongoing nearby, with light noise possible between 9 am and 7 pm. However, the serenity of Satori Tulum and its wealth of amenities will undoubtedly make your stay memorable.
