Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Oleskelualue
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Arvostelut: Orchid House Tulum

3.5 out of 5
Orchid House Tulum
Aldea Zama, Calle Kinich Na, Tulum, QROO

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 101 kautta 133 arvostelua" "
Arvosana 8 - Hyvä. 17 kautta 133 arvostelua" "
Arvosana 6 - OK. 3 kautta 133 arvostelua" "
Arvosana 4 - Huono. 6 kautta 133 arvostelua" "
Arvosana 2 - Hirveä. 6 kautta 133 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Cindy, Denver

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, friendly staff, beautiful!
Yöpyi 4 yötä toukokuussa 2024
Orchid House Tulum Jungle vastasi 16.5.2024
Hello dear guest, thank you for your opinion, it was a pleasure to have received you, we hope for your return soon, good wishes :)OHT

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Yöpyi 1 yön toukokuussa 2024
Orchid House Tulum Jungle vastasi 15.5.2024
Dear Paul,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Hyvä

Ayleen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Yöpyi 5 yötä toukokuussa 2024
Orchid House Tulum Jungle vastasi 15.5.2024
Dear Ayleen,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Hyvä

Shaneureka

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Yöpyi 6 yötä huhtikuussa 2024
Orchid House Tulum Jungle vastasi 11.5.2024
Dear Shaneureka, We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and work daily to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Erika

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Yöpyi 5 yötä huhtikuussa 2024
Orchid House Tulum Jungle vastasi 4.5.2024
Dear Erika,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and work daily to keep improving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Loistava

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024
Orchid House Tulum Jungle vastasi 22.5.2024
Dear Nicole, Thank you, we appreciate the time you took to evaluate your stay with us.

10/10 Loistava

Mathew Alexander

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Yöpyi 6 yötä huhtikuussa 2024
Orchid House Tulum Jungle vastasi 25.4.2024
Thank you very much for your kind opinion, it will be a pleasure to welcome you again :)

10/10 Loistava

Yoko

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The environment was so peaceful and perfect. I enjoyed every moment.
Yöpyi 1 yön huhtikuussa 2024
Orchid House Tulum Jungle vastasi 10.4.2024
Dear Yoko,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We will be happy to welcome you back!

10/10 Loistava

Dominyka

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!
Yöpyi 3 yötä maaliskuussa 2024
Orchid House Tulum Jungle vastasi 3.4.2024
Hello Dear :)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

4/10 Huono

Peter

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.
Yöpyi 2 yötä maaliskuussa 2024
Orchid House Tulum Jungle vastasi 3.4.2024
Hello We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had during your stay and we are analyzingeach of the points commented in order to improve.We are working every day with our team members in order to achieve unique and favorableexperiences for each and every guest that stays with us.We regret the specific points that you mention to us such as the issue of the bathtub, I will share your opinion with the corresponding people to follow up on your observations and we hope that you will give us a new opportunity, we send you cordial greetings :)

10/10 Loistava

sintia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Orchid House Tulum Jungle vastasi 2.4.2024
Dear Sintia, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

4/10 Huono

ARGENTINA

Huonoa: Majoituspaikan kunto ja tilat
Y
Yöpyi 3 yötä maaliskuussa 2024
Orchid House Tulum Jungle vastasi 3.4.2024
Dear We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had, we will analyze each of the pointsPlease could you let us know the details of your experience.We are working every day with our team members in order to achieve unique and favorableexperiences for each of the guests who stay with us,A member of the team will contact you shortly to follow up with you.Sincerely

10/10 Loistava

kelsey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We will be back!
Yöpyi 4 yötä maaliskuussa 2024
Orchid House vastasi 28.3.2024
Thank you, it will be a pleasure to welcome you again :)

8/10 Hyvä

JASMINE

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Orchid House Tulum Jungle vastasi 2.4.2024
Dear Jasmine, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.

8/10 Hyvä

Paula

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.
Yöpyi 5 yötä tammikuussa 2024
Orchid House Tulum Jungle vastasi 19.3.2024
Dear Paula,We appreciate the time you took to evaluate your stay with us.

6/10 OK

Charles

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.
Yöpyi 4 yötä helmikuussa 2024
Orchid House Tulum Jungle vastasi 19.3.2024
Dear Charles,We appreciate the time you took to evaluate your stay with us.We are working every day with our team members to achieve unique and favorable experiences for every guest who stays with us.

10/10 Loistava

Aditi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.
Yöpyi 2 yötä helmikuussa 2024
Orchid House Tulum Jungle vastasi 28.2.2024
Dear Aditi, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

LORENA, San Diego

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!
Yöpyi 1 yön helmikuussa 2024
Orchid House Tulum Jungle vastasi 19.2.2024
Dear Lorena,Thank you very much for your kind words.We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Kevin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä helmikuussa 2024
Orchid House Tulum Jungle vastasi 19.2.2024
Dear Kevin,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Yuliya

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!
Yöpyi 3 yötä helmikuussa 2024
Orchid House Tulum Jungle vastasi 19.2.2024
Dear Yuliya, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

David

Yöpyi 1 yön helmikuussa 2024
Orchid House Tulum Jungle vastasi 28.2.2024
Estimado David,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

10/10 Loistava

Deborah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous boutique hotel! Very quiet and romantic setting. Staff was friendly and helpful during our stay. Rooms were very clean and well maintained. Our water did go out once, but besides that we had running hot water the rest of our trip. Drinks were amazing as well (shoutout to Antonio for being our favorite bartender in Tulum)!
Yöpyi 3 yötä helmikuussa 2024
Orchid House Jungle Tulum vastasi 8.2.2024
Dear Deborah,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

8/10 Hyvä

Colin George

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was very nice, didn’t receive the VIP upgrades
Yöpyi 10 yötä tammikuussa 2024
Orchid House Tulum Jungle vastasi 28.2.2024
Dear George, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

8/10 Hyvä

Marguerite

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Staff was fantastic! Rooms are great! Very comfortable beds, nice big shower. Overall the stay was great. I would recommend getting a scooter to rent if you’re staying here. Bikes tires were flat and they had a scooter to rent but only one helmet after they already told us that we could rent two bikes no problem. We still had an excellent stay here and would most definitely return if given the chance.
Yöpyi 2 yötä tammikuussa 2024
Orchid House Tulum Jungle vastasi 16.2.2024
Dear Margarite,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Theresa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was amazing! I can’t even say anything bad about this place. I definitely recommend and will come back!
Yöpyi 3 yötä tammikuussa 2024
Orchid House Tulum Jungle vastasi 16.2.2024
Dear Theresa,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Hyvä

chris

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved everything except the $extras! two drinks from the bar(two for ones!), two water bottles, and the coffee cost us almost $100 bucks US. It's the little things, you were afraid to use the shampoo because you might be charged.We set everything aside in the room that they could have added and didn't use it! a general store around the corner saved us many bucks!
Yöpyi 5 yötä tammikuussa 2024
Orchid House Tulum Jungle vastasi 28.2.2024
Dear Chris,We appreciate the time you took to evaluate your stay with us.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

10/10 Loistava

Rose Ann

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Orchid House Jungle Tulum vastasi 16.2.2024
Dear Rose,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Gabriela

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel great service and staff. Also great location
Yöpyi 1 yön tammikuussa 2024
Orchid House Tulum Jungle vastasi 28.2.2024
Dear Gabriela,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Gerardo De, Flower Mound

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Orchid House Jungle Tulum vastasi 16.2.2024
Estimado Gerardo, Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Esperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

2/10 Hirveä

Marc, Montréal

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Un gros non
Yöpyi 3 yötä joulukuussa 2023
Orchid House Jungle Tulum vastasi 18.1.2024
Dear Marc We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had during your stay and we are analyzingeach of the points commented in order to improve.We are working every day with our team members in order to achieve unique and favorableexperiences for each and every guest who stays with us,A member of the team will contact you shortly to follow up with you.

10/10 Loistava

Alexandra

Yöpyi 5 yötä tammikuussa 2024
Orchid House Jungle Tulum vastasi 16.2.2024
Dear Alexandra,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Hyvä

Luis-Justin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Orchid House Jungle Tulum vastasi 16.2.2024
Dear Luis,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Junie

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice and quiet place to stay. I enjoyed it
Yöpyi 6 yötä joulukuussa 2023
Orchid House Jungle Tulum vastasi 16.2.2024
Dear Junie,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Mioshus

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved the property, it was clean and very beautiful. We stayed in the room that was
Yöpyi 3 yötä joulukuussa 2023
Orchid House Jungle Tulum vastasi 16.2.2024
Dear (guest)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 Hyvä

nazila

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was so beautiful and clean! The staff was so nice and helpful and my family and I had a wonderful time at the hotel! I recommend this unique hotel👌
Yöpyi 4 yötä joulukuussa 2023
Orchid House Jungle Tulum vastasi 28.12.2023
Dear Nazila,Thank you for your kind words,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.Kind regards.

10/10 Loistava

Michael

Yöpyi 1 yön joulukuussa 2023
Orchid House Jungle Tulum vastasi 16.2.2024
Dear Michael,We appreciate the time you took to evaluate your stay with us.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

DANIEL

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful and peaceful hotel. Excellent food options and friendly service. Will definitely come back and recommend to friends.
Yöpyi 3 yötä marraskuussa 2023
Orchid House Jungle Tulum vastasi 30.11.2023
Dear Daniel, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Loistava

Ashley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing stay! Made my bf’s birthday the best experience!
Yöpyi 5 yötä syyskuussa 2023
Orchid House Tulum vastasi 7.10.2023
Dear Ashley. We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and we work every day to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Zlatka

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The Hotel was very beautiful and clean, we were already staying at a hotel but decided to book one night at Orchid House to relax with an extra vibe. And it had the most beautiful and relaxing vibe, I believe the hotel has only 12 rooms, which made it even better and very quiet. It felt as if we were the only ones there in the middle of the jungle. The check in was very professional and welcoming, we were served with drinks the moment we set down to check in. Staff was very nice and answered any questions we had! After check in was completed we were taken to our room and shown all the room functions. Even tho it was only one night but it made us feel so comfortable and relaxed! Because we had to rush the next morning and couldn’t stay for Brunch they still took us up too to the Nest and allowed us to take photos. Check out was just as professional and kind as check in. The staff was super kind and friendly. Would highly recommend this place and stay there again! Love 💙
Yöpyi 1 yön syyskuussa 2023
Orchid House Tulum vastasi 27.10.2023
Dear Zlatka.We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to continueimproving our service to our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 Loistava

Jeanette Mildred

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very beautiful property. Loved all the plants. Very clean and friendly staff.
Yöpyi 2 yötä syyskuussa 2023
Orchid House Tulum vastasi 18.9.2023
Dear Jeanette,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 Loistava

Lucia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä elokuussa 2023
Orchid House Tulum vastasi 22.9.2023
Estimada Lucia,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo

8/10 Hyvä

Justin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful property, staff were great and helpful, and the food was delicious!
Yöpyi 5 yötä heinäkuussa 2023
Orchid House Tulum vastasi 13.7.2023
Dear Justin,Thank you very much for your comment, it is our pleasure to offer the best possible service to our guests and we are pleased that this commitment was reflected in your visit.We hope to see you soon again at Orchid House.Regards,

10/10 Loistava

Quenisha Davis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.
Yöpyi 4 yötä toukokuussa 2023
Orchid House Tulum vastasi 9.5.2023
Dear Quenisha,Thank you for your invaluable comment, we are very happy that you had a wonderful experience and that you liked our property, especially the Mexican food :)We hope to see you again soon at Orchid House.Warmly,

10/10 Loistava

Marissa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, beautiful property, and nice staff. Highly recommend!
Orchid House Tulum vastasi 9.5.2023
Dear Marissa,Thank you very much for your kind comments, It means a lot to us to know that you appreciate our work to make your experience unforgettable. We hope you come back soon to Orchid House.

10/10 Loistava

anuradha

Yöpyi 3 yötä huhtikuussa 2023
Orchid House Tulum vastasi 9.5.2023
Dear Anuradha,Thank you very much for the review. We're at your service any time your need. We hope to see you soon at Orchid House again.Warmly,

10/10 Loistava

Juan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.
Yöpyi 4 yötä huhtikuussa 2023
Orchid House Tulum vastasi 9.5.2023
Dear Juan, Thank you for sharing your positive review of our service. Comments like yours are valuable to members of our team and motivate us to continue providing excellent service.Regards,

10/10 Loistava

William

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.
Yöpyi 4 yötä maaliskuussa 2023
Orchid House Tulum vastasi 9.5.2023
Dear William,Thank you for your kind comment, we are delighted that you enjoyed your stay with us.It is our pleasure to offer the best service to our guests. We hope to see you soon again.Regards

10/10 Loistava

Andrea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.
Yöpyi 2 yötä helmikuussa 2023

8/10 Hyvä

Johnny

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Yöpyi 3 yötä joulukuussa 2022

10/10 Loistava

Mario

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2022