Matkat – Tzermiado

Flott hotell. Super beliggenhet. Store og rene rom. Veldig hjelpsomme ansatte. Kjempegod mat. Helt perfekt!!

Hébergement très spacieux, avec des prestations de qualité. Personnel très agréable. Je recommande. 👍

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Le personnel est très sympathique et serviable, la chambre était propre. Par contre, l'hôtel et ses infrastructures sont très vieillissantes, beaucoup de carrelage manquant dans les différentes piscines, 1 jet sur 6 fonctionne dans le spa ! Il faut se battre pour avoir un transat de libre ! La nourriture du restaurant est bonne mais peu varié et surtout identique de jour en jour. 5 000 euros pour une semaine à trois est bien trop payé par rapport au service et aux prestations données.