Dear Marytza,Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your review following your recent stay at Alaya Resort Ubud. We are sad to learn that you did not enjoy your stay with us. To be honest, we are disappointed that you have chosen to express your dissatisfaction over this forum rather than bring it to our attention during your stay. Unfortunately, we cannot turn back time, and hope that you will give us another chance. I am convinced that we will be able to showcase that your recent experience was a one-off.Once again, Thank you for your review and we look forward to another opportunity to welcome you back at Alaya Resort Ubud.Warm Regards, Dewi Mas, CHA, CHT. General Manager

Dear Ibu Tina, Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your wonderful review following your recent stay at Alaya Resort Ubud. Your positive review is an immune booster for us to achieve above and beyond. We are glad to hear that you enjoyed every single moment you had on the property. Rest assured, we will share your review with our team members for all professional dedication they have devoted.Once again, Thank you for your wonderful review, and we look forward to another opportunity to host you back at Alaya Resort Ubud.Warm Regards, Dewi Mas, CHA, CHT. General Manager

Dear Mais,Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your wonderful review following your recent stay at Alaya Resort Ubud. Your positive review is an immune booster for us to achieve above and beyond. We are glad to hear that you enjoyed every single moment you had on the property. Rest assured, we will share your review with our team members for all professional dedication they have devoted.Once again, Thank you for your wonderful review, and we look forward to another opportunity to host you back at Alaya Resort Ubud.Warm Regards, Dewi Mas, CHA, CHT. General Manager

Dear Victoria, Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your wonderful review following your recent stay at Alaya Resort Ubud. Your continued support and the kind words you’ve shared in this excellent score mean the world to us. We’re truly honored to have you as a valued customer. Once again thank you very much. We look forward to seeing you again soon.Warm Regards, Dewi Mas, CHA, CHT. General Manager

Dear Zakina,Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your wonderful review following your recent stay at Alaya Resort Ubud. We feel so honored to learn that you enjoyed every single moment you spent at Alaya. Your positive review is an immune booster for us to achieve above and beyond. Rest assured, we will share your review with our team members for all professional dedication they have devoted.Once again, Thank you for your wonderful review, and we look forward to another opportunity to host you back at Alaya Resort Ubud. Warm Regards, Dewi Mas, CHA, CHT. General Manager

Dear Anonymous,Greetings from Alaya Resort Ubud!Thank you for sharing your recent stay experience, and your valuable feedback is highly appreciated. It’s hard for us to hear that you had a negative experience, as we always do our best to provide every customer with the best services possible. Unfortunately, in this case, we did not meet your expectations.Please be informed that our Housekeeping team overseen by a supervisor cleans all rooms with attention to detail to ensure that our standards are met. To avoid insects or bed bugs, we work with a special pest control company that does chemical treatments on a regular basis, which includes the termination of bugs and insects in any shape or form. This treatment is conducted by hot vacuum steam or using chemicals. When the rooms are occupied all linens are changed regularly to maintain our standards and to ensure the cleanliness and comfort of all our guests. I therefore ensure that no bed bugs can be found at Alaya Resort Ubud. Until up to now, no guest has ever mentioned a case of so.However, We truly understand your concern and we address our sympathy towards your situation. With all due respect, you might to visit a Dermatologist and get a professional opinion as there are a lot of leading causes that could be from weather, food allergy or can also be from detergent, etc.Your feedback is valuable to us, so please do not hesitate to reach out with any further comments or questions.Best Regards,AbdiDuty Manager