Umatac Hotellit

”First off, my hotel room had a lot off gnats (bugs) inside and especially outside the room (balcony area) it was a serious problem. Also, the restaurant had a lot of gnats (bugs) all over the vegetables and the fruits. The bugs were on the hot foods as well. Eating was not pleasant or enjoyable My room is with a jacuzzi and when I tried using it the morning of check out, it would not turn on. I am a frequent customer at the Rihga hotel and usually enjoyable. Unfortunately, this stay was not. I...

”The whole place needs an upgrade.”

”The rooms were clean, and the staff were very helpful when requesting additional items for our room. We stayed in two different rooms that had notable differences; one of them had a dining table and a working live TV, while the other room did not have those things. The major downside from the experience was that when we were returning to Guam, there was no one picking up at the front desk when we called for a shuttle service, so we had to call an Uber, come to see that the shuttle was parked in...

”I arrived late during the day and left early the next date, so I do not have much to write about. It is a nice hotel with a good price for Tumon, Guam (about $105 a night). The gift shop is open until 11 am. Good.”

”The staff were nice and helpful, will be staying there again soon.”

”This hotel was awful. No WIFI, the tv was damaged. The place was infested with roaches and the place was not in good shape. Pictures are not what they seem like in person. Lack of housekeeping, you have to call a day prior to set it up. Oh and hot water was rare. The layout seem old and the place was run down to be honest. Overall its not a place I would recommend anyone to stay at. Spend a little more to book a better hotel because this place is horrible.”

”全体的には良かったです。 お部屋の掃除でタオルの補充だけで古いものの回収がないのと、お水がない日がありました。 （チップおき忘れていた日です） たまたまそのタイミングで清掃員の方がいたのでもらいましたがやっぱりチップないとこんなもんかぁという気持ちにはなりました。笑 ホテルで1人20ドルでカヤックやボート、シュノーケルや靴やフィンなど借りることができて充実でした！”

”冷房が効きすぎて寒かった”

”Good place and location but the property start showing the age, club lounge disappointing as food selection and quality is poor especially for breakfast, Great view from the balcony and good feature can use Dusit Thani resort pool, much newer and luxury property”

”I stayed last year 2025 and returned 2026. One of the best hotels to include their amazing staff and room service. Definitely will be staying in the near future.”

”Hotelli kaipaisi jo kovasti täysremonttia, sillä huoneet ovat jääneet 1980-luvulle. "Puutarhanäkymä" merkitsee näköalaa parkkipaikalle. Hotellilla ei ole hiekkarantaa, mutta yleinen ranta on lähellä. Aamiainen oli runsas muttei kovin erikoinen. Sijainti on hiukan syrjässä, kävelymatkaa lähimpään ravintolaan on 15 minuuttia. Valitettavasti hotelli ei oikein miltään osin vastaa Hilton-ketjun tasoa. Netti oli kuitenkin nopea ja huoneessa oli mm. kaksi pientä vesipulloa, jääkaappi ja kassakaappi.”

”Home away from home.”

”Great value for the price. Right in the heart of Tumon. Glad to see it turned into a quality hotel.”

”Nice place, helpful staff”

”Friendly check in staff- specifically name Danny. Very courteous, professional and caring. His customer service is excellent and deserves to be recognized. I’m a frequent customer there and Danny brings a breath of fresh air. I should be returning there Thanks.”

”The staff was helpful and friendly. The laundry was convenient and all machines worked (best available early AM). Property is old, faucets rust stained. AC locked at 70f which was too warm.”

”The staff are nice and friendly but the property is dirty. There’s dead worm on the pool and it was dirty. The hallways have a bird poo, dead insects, and worm.”