Upton-by-Chester Hotellit

”Conveniently Friendly Excellence”

”The hotel was lovely and I was happy with my stay. I really enjoyed the pool and jacuzzi and thought it was very well-maintained. However, I woke up covered in bed bug bites. I was very surprised as the room seemed very clean but over the course of the next couple of days 40 or so bites appeared. I reported this to the hotel and was told they would check the room and follow-up. I emailed the hotel but got no reply. I am obviously worried that I will bring this issue back home. I would...

”Accommodation is fine. Breakfast menu is a selection of fried, unhealthy or coated in butter. Needs to be better to compete with other local providers”

”Amazing setting and beautiful grounds Great place for wedding celebrations However the rooms were rather small with limited facilities for the price paid. Breakfast times restricted to 8-10 , would extend to accommodate guests’needs. Also a bit disappointing you had to pay a supplement to have half of the items on the menu”

”Mukava pieni hotelli, todella hyvä palvelu. Ei ihan keskellä kaupunkia, mutta kuitenkin lähellä keskustaa ja kävelymatkan päässä rautatieasemalta. Kaunis vanha rakennus”

”Usual fabulous treatment from the staff. There is no aircon so it was horribly warm on Thursday evening in the attic rooms”

”Perfect stay, will find a reason to return”

”Lovely location, great staff, Oak Room was really nice!”

”Moths in room”

”Enjoyed our stay with nice facilities and restaurant and lovely location”

”We stayed in an Executive run which was well maintained and spacious if a little dated. Bathroom had been updated but corners had been cut like an old siding on the bath. Air con worked well and the room was quiet overnight. Breakfast wasn’t great. Limited choices and the eggs were terrible both scrambled and fried, but it was only £10 each. It was good value for money overall and convenient for a stroll into town to catch the shuttle bus to Llangollen Pavilion. Would imagine it gets very...

”Was basic but clean. Plenty of room and all amenities close by. Staff were amazing and went above and beyond to help”

”Good facilities and really good size room. There were no spare pillows in the room (I don't want to have to ask), no toilet brush in the rest room which is fine if maid service makes a good job of cleaning the toilet; which they didn't. Beginning of mould in shower could have done with a deep clean in bathroom.No air conditioning in rooms really isn't good enough in this day and age. Also used for corporate clients/company retreats/training and they seemed a bit rowdy, need to actively manage...

”Room was a bit small but very comfortable. Dinner was top quality both in preparation and presentation. Staff were well trained polite friendly and efficient Breakfast had a wide choice and was well presented”

”Beautiful location - was perfect for us attending Forest Live at Delamere Forest. Lovely room - spacious and clean. Breakfast was perfect & the owners so friendly. Would definitely return & recommend to others.”

”I was allocated a tiny room with no air conditioning. Shower also didn't work. In fairness, when i reported problems, staff quickly put it right. I paid £288 for 2 rooms which i feel were very substandard. However staff were excellent and food was good.”