Dear Vanha, Thank you for choosing Leonardo Utrecht!I feel very sorry to hear about your experience with us. Next time please come to the reception so that we can help you immediately. Feel free to contact us if you would still like to share more feedback. With kind regards, Sam

Dear Joni, We are pleased to know you enjoyed your stay with us.We are looking forward to having you with us again soon.Kind regards,The Leonardo Hotel Utrecht Reception

Dear Markku, Thank you for your recent stay!Hopefully we can make sure you will give us a 10 next time!With kind regards, Sam

Dear Mika, Thank you for staying with us recently. Thanks also for leaving us with your much appreciated feedback. I am glad to understand that you apparently enjoyed your overall stay. As to the soundproof windows: it is true that we sometimes encounter difficulties originating from our super central location. In very busy weekends there may be some street noise disturbance in a few of our rooms. We provide noise-blockers on request and will do a full make-over of our structure during a fullswing renovation, starting (most likely) November 2020. We certainly hope to welcome you again, then, or in the near future. Many thanks again and best regards, Roelof Gjaltema General Manager

Dear Jari, Thank you for your review. We hope to welcome you again in the future. Kind regards, Elyanne

Dear, Thank you so much for your amazing review of the hotel and staying with us! We are delighted to read your feedback! Thank you for your compliments about the staff. We hope to welcome you again in the future! Kind regards, Team Apollo Hotel Utrecht

Dear, First of all sorry for replying in English rathen than in Finnish, however I am confident that your English is better than my Finnish, Thank you for your nice words about the staff and the location. I hope to welcome you again in the future, With kind regards, Marc Operations

Dear Anonymous, Thank you for booking at our hotel! It is really good to read that you enjoyed your time in Utrecht. I hope to welcome you again in the (near) future! With kind regards, Marc Operations

Dear, Thank you for your review. We are glad to read you enjoy your stay! Kind regards, Team Apollo Hotel Utrecht

Dear, Thank you for your review! We hope to see you again. Kind regards, Team Apollo Hotel Utrecht

Dear guest, Thank you so much for writing your feedback. Unfortunately we are unable to read what is mentioned in your review though we hope you were satisfied with your stay and will come and visit us again in the near future. Kind regards, Tahlita Bon General Manager

Dear Tuna,Thank you for your feedback regarding the pillow covers. We apologize for the oversight and any inconvenience this may have caused. Your suggestion to use double covers is valuable to us, and we will definitely take it into consideration to improve the cleanliness of our pillows. We appreciate your input and hope to welcome you back in the future for an enhanced experience.Warm Regards,Team Leonardo Hotel Utrecht City Center

Dear Jim,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff friendly. However, we apologize for the inconvenience caused by the TV not working and the disturbance from street noise. Please know that we take these concerns seriously and will work to address them to improve the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.Warm Regards,Team Leonardo Hotel Utrecht City Center

Dear Janene, Thank you for choosing Leonardo Utrecht!We do appreciate this very much. We are very happy to read all these kind words. We are already looking forward to welcome you again soon. With kind regards, Sam

Beste Jelina,Hartelijk dank voor uw beoordeling. We zijn verheugd te horen dat u genoten heeft van het mooie uitzicht over de stad tijdens uw verblijf bij ons. We hopen dat u heeft kunnen ontspannen en dat u een prettig verblijf heeft gehad.Graag tot ziens bij Leonardo Hotel Utrecht City Center!Hartelijke groeten,Team Leonardo Hotel Utrecht City Center

Dear Emil Buresø,Thank you for taking the time to leave a review. We value your feedback and are here to assist you with any questions or concerns you may have regarding your stay. Feel free to reach out to us directly for any assistance you may need.Warm regards,Team Leonardo Hotel Utrecht City Center

Estimada Carina,¡Muchas gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia en nuestro hotel y que encontró que la relación calidad-precio es excelente, además de valorar nuestra ubicación. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,Equipo Leonardo Hotel Utrecht City Center

Dear Carina,Gracias por compartir tu experiencia con nosotros. Estamos encantados de saber que disfrutaste de tu estancia en nuestro hotel. Esperamos darte la bienvenida de nuevo en el futuro.Saludos cordiales,Equipo Leonardo Hotel Utrecht City Center

Dear Rein, Many thanks for the great score you have left us!See you again soon in Utrecht hopefully. With kind regards, Sam

Dear Harm, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience at our hotel did not meet your expectations, especially after a previously satisfactory stay at another Leonardo hotel. We apologize for any cleanliness and maintenance issues you encountered in your room. Please rest assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams to ensure that all rooms are up to our high standards.We regret any inconvenience caused by the noise outside your room and the condition of the bed. Your comfort is important to us, and we will look into ways to minimize any external disturbances and enhance the sleeping experience for our guests.We appreciate your feedback regarding the value for money, and we will review our pricing structure to ensure that it aligns with the quality of service we aim to provide.We sincerely apologize for any disappointment caused during your stay. We hope that you will consider giving us another chance to provide you with a more pleasant experience in the future.Warm Regards,Team Leonardo Hotel Utrecht City Center.

Dear Jolanda, Many thanks for this great score!Hopefully we may welcome you again soon. With kind regards, Sam

Beste Willem, Jammer om te vernemen dat u niet tevreden bent over uw recente verblijf!Graag hadden wij direct naar een oplossing gezocht. Mocht u alsnog contact willen opnemen heel graag, wellicht kunnen we alsnog naar een passende oplossing zoeken. Met vriendelijke groet, Sam

Dear Miyuki, Thank you for your recent stay and the review you have left us!Hopefully next time we can make sure to make you even feel better about staying with us. See you again hopefully!With kind regards, Sam

Dear Aart, Thank youand will use this knowledge for the improving our service. for taking time ti share your feedback with us. Like this we learn from expirience. We happy to hear you enjoyed your stay and especially appreciated our bed in the room, and we sorry to see you find shower in our hotel room small for you - not all rooms have small showers, so if you would like bigger one, just let is know!Hope we can welcome you again next time. Kind regards,Kristine

Dear Guest, Many thanks for leaving us this great review!We do appreciate this very much. We are very happy to see that you enjoyed your stay this much and hopefully we may welcome you again soon. With kind regards, Sam

Beste Leslie, Bedankt voor je recente verblijf en beoordeling. Fijn dat je hebt genoten van de locatie. Wij hopen je snel weer te zien in de domstad!Met vriendelijke groet, Sam

Dear Tryntsje, What a great score you have left us! Thank you for that, we do appreciate this very much. We are happy to see that you enjoyed your stay this much. See you again hopefully!With kind regards, Sam

Dear Hellen, We are happy to see that you enjoyed staying with us. Hopefully we may welcome you again in Utrecht soon!With kind regards, Sam

Beste Will, Ontzettend bedankt voor deze fijne score!Wij zijn erg blij om te horen dat u zo heeft genoten van het verblijf. Heel graag tot ziens in de domstad. Met vriendelijke groet, Sam