Sergio and Rosa were very kind to help us with arranging a taxi from the train station to the property and they were quick to respond to questions we had. Check-in video is very easy to follow. Unit is clean but spartan- by no means luxury, and the view is pretty. If it is your first time in Como, or if you are reliant on taxis or walking, I do not recommend staying here as the property is not in a convenient area for someone that does not have a car, and the taxi services around the lake are not dependable and are infrequent.Also the earlier review from a renter was VERY correct. The unit is very hot and has extremely poor air circulation. We had 3 poor nights of sleep because of the heat. The one air conditioning unit in the front room is not calibrated properly- coldest temperature it shows on the remote is 16c, but is actually much warmer than that. Also, the fan in the bedroom is useless and there are no windows in the bathroom or bedroom that open to the outside to help circulation, so it is stifling. We did let Sergio know about this so I do hope this issue gets solved so that other guests do not experience the discomfort that we did.Also, it would be nice if Hosts provided Guests with information about services and recommendations around the lake. The combination of these issues made this part of our trip more stressful than enjoyable.