Hotellit kohteessa Waterfall, Sydney

"I was very disappointed with my stay and this all comes down to how this place is managed. I only gave it two stars because the rooms were new. I did not have a problem with the reduced opening of reception (7am to 7pm) when booking this hotel, but during my stay I barely saw the receptionists at the reception. There was only a sign to say to call them if needed. This was a huge problem for me, since my international phone plan did not work and it lead to some incidents: -I had to wait in the lobby 45mins to check-in even though I was there only 30mins after the official check-in time. -In the room I was given the bathroom smelled like sewage for two days before I saw somebody in the reception to have it fixed. -I had to ask the cleaner to get the receptionist so that I could find out what was going on when I was switching rooms (the first one was very loud, even with ear plugs) The worst incident however, was when my hotel room door was left open. I told three different receptionist about this, but did not receive any message from the management. I had to ask for it specifically. If this incident was truly "taken seriously" I would have assumed they would have reached out to me, but they did not. Additionally, I found it quite peculiar that they could reach out to me thought the hotels.com chat when asking for my email for the manager to send me a generic response but they could not do it while I had a confusion about the room change issue. Will not be staying here again."

"Vaatteiden säilytystilaa huoneessa liian vähän. Tiukasti pitivät kiinni sisäänkirjautumisajoista toisin kuin keskustan Rydgesissä. Pubiravintolan annokset riittävän isoja. Palvelu ystävällistä ja sujuvaa."