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Arvostelut: SureStay Plus Hotel by Best Western Brandywine Valley

2.5 out of 5
SureStay Plus Hotel by Best Western Brandywine Valley
1807 Concord Pike, Wilmington, DE

Arvostelut

6,6
Arvosana 10 - Loistava. 269 kautta 1010 arvostelua" "
Arvosana 8 - Hyvä. 218 kautta 1010 arvostelua" "
Arvosana 6 - OK. 185 kautta 1010 arvostelua" "
Arvosana 4 - Huono. 149 kautta 1010 arvostelua" "
Arvosana 2 - Hirveä. 189 kautta 1010 arvostelua" "

6,6/10

Siisteys

7,6/10

Henkilökunta ja palvelu

6,4/10

Palvelut/mukavuudet

6,2/10

Majoituspaikan kunto ja tilat

6,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Mikko

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vähän keskimääräistä uudempi motelli, jossa poikkeuksellisesti ilmainen aamiainen, joka tosin bagelsiä, muffinseja ja muroja
Yöpyi 1 yön marraskuussa 2021
Dp vastasi 13.1.2022
We will be addressing your concerns

2/10 Hirveä

Marie

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The quality of the room was unacceptable. The paint was peeling, furniture was damaged, phone had missing buttons/faceplate, pillows were the size of throw pillows. It was the worst place I've ever stayed! Never ever again! I ended up moving rooms four (4) times!!
Yöpyi 8 yötä toukokuussa 2024

8/10 Hyvä

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A flashing button on the phone in my room indicated a waiting message. However, I couldn't figure out how to hear the message. There was no information on or next to the phone regarding waiting messages. The one member of the staff on duty at night did not know either.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Grisela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Susan

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ice machine broke, rooms are barely maintained paint over the light switch covers, shower/tub feels like it’s lifting off, hot tub didn’t work, pool was cloudy and unclean, fire ants in the pool area, staff was unfriendly and not welcoming. Cheap place but not worth it.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Anthony

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
When I arrived the front door was locked. There was no access to the front desk. I had to call the front desk for someone to unlock the door. There was a note on the front door say”rooms are sold out”. This was a really bad experience!
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Diane, Annapolis

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
This hotel is really old, tiny bathroom, towels have seen better days. It needs an update.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Scott

Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Ganggang

Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Storiee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean room, friendly workers, slept comfortably.
Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Jennifer

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was dated. There was a hole in the wall. The hot tub was leaking. The ceiling started leaking as well
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Alonzo

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 3 yötä toukokuussa 2024

4/10 Huono

Eugenio

Huonoa: Palvelut/mukavuudet
Not good at all. I won’t back there. It is poor place to stay . Dirty, noise,
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Matthew

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Half a beer awaited us in the fridge. Bugs!
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Joseph

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was being renovated. We were given the option to switch to another room that had been renovated but we chose to keep our room because it had one of the few king size beds. The staff was wonderful!
Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Monique

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
OK for cleanness and situation. The room was old, needs some painting Air condition very noisy. TV no functioning.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Jeff, Philadelphia

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Ann

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property at a fair price. The Staff is wonderful: friendly, kind and informative.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Arvind

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
First room shown was smokey. Second time round was the charm. Staff was trying.
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Megan

Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Brian

Matkusti perheen kanssa
The toilet was running water in the tank every 5 minutes all night long. It was a clean hotel, but it needs updating. The carpet is very warn out. The continental breakfast was lacking, the pancake maker was not working. Not many selections of food
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Carissa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I love it there
Yöpyi 2 yötä helmikuussa 2024

4/10 Huono

Rebecca

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When checking in the staff was very friendly. We got to our room and it was less than appealing. We opened the door and the TV credenza was out away from the wall by a good almost foot. There was a chair sitting crooked blocking your way to the bed on one side almost like they were not expecting to use that room. So we go to dinner and come back. I got the room because it was a jacuzzi room (the only reason we stayed in a hotel room). So I fill the tub and I notice one of the jet covers is broke no big deal. I get in and a bug apparently falls off my foot from their floor. Then I go to turn the jets on and gunk comes out and the power from jets literally barely moves the water then it stops moving the water!!!! So it becomes a deep bathtub. I get out and moves the crooked chair to get in bed and the floor in dirty. On top of all this the bed is uncomfortable AND the thermostat dial on the heater/ac was broke.
Yöpyi 1 yön huhtikuussa 2024

2/10 Hirveä

Christine

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Kendra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The property is semi hidden. I only stayed one night and I booked the jacuzzi room. It was near the garbage area so it was pretty noisy from time to time due to housekeeping going back there. They may need to exterminate because a roach was in the room but that was the only one I seen. Tv had minimum channels, jacuzzi was small so if you’re traveling solo then you shouldn’t have a problem. Staff was very hospitable.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Tyler

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place for the price. Felt safe, and clean. Fabulous staff.
Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Christopher James

Matkusti perheen kanssa, Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
States 24/7 gym even though the door lock been broke for months and the won't fix apparently. Very inconvenient when the facility was greatly needed for athletes competing at USA MUAY ThAI this past weekend. Simple solutions could have fixed this..
Yöpyi 4 yötä huhtikuussa 2024

4/10 Huono

Federico

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Though we arrived for our check in late, just getting into a room took a little while. The front door was locked and there was a number to call to get someone to the reception. I called and called and I couldn't get a response from the phone. It was only until another guest pulled up to the front with her car and honked several times that someone came to the door. The man from reception came to the door with no shoes on. I understand it is late at night but if you have a number to call to reach someone, someone should at least be available or be ready to answer the call. Also, I would think the staff would try to look a little more presentable when receiving guests. He claimed that he did not hear the phone ring or there were no messages on the phone. The room itself was definitely not up to par. Walls need to be plastered and painted. There was an odor in the air when we came it. The flooring in the bathroom of our room was loose near the toilet. The room was not clean when we arrived; there was dust in the corners in the bathroom and near the tall lamp by the air conditioner. All the baseboards looked dirty as if some liquid was spilt on them. Overall, the room didn't really make us feel at ease despite a short stay. I will say that during the day, the person that was at the reception desk when I was having trouble getting into my room before I left was very helpful and thorough about the key card and the door scanners.
Yöpyi 2 yötä maaliskuussa 2024

4/10 Huono

April

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Staff were all incredibly helpful, courteous, and kind. The hotel itself though was not the best condition, especially for only being a little bit less money than the higher end chains nearby. The hotel was a bit rundown in the rooms and corridors though; rusty doors, cracked glass, chipping paint and cracking walls, etc. The door to enter our room didn’t even shut all the way by itself, you had to jam it shut to actually latch. I wish I would have paid a little bit more to have stayed in a nicer hotel downtown.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Asia

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

kim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the hotel, i just wish breakfast on the weekend was earlier then 7:30. On Saturday they advertised eggs, bagels from Manhattan bagels, fruit, they did not have any out. The toaster kept tripping the circuit on the plug. I think this was cause they had both plugged in with the warmer.
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Molly

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Very pleasant staff, room was nice, but the fan/heater was loud and we had to turn it off and open a window.
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Kathleen

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was listed as Best Western, but was a run down old hotel/motel now owed by BW. Half/sized pillows, rough/cheap sheets, temp in room could not be controlled accurately.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Brian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We are out of house due to renovations and was provided a nice suite. However, the toaster downstairs did not work in lobby.
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Christopher James

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Simple and convenient.
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

Anthony

Huonoa: Siisteys ja henkilökunta ja palvelu

8/10 Hyvä

tanisha

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
The plumbing in the rooms are bad, I switched rooms 3x due to the shower or bathroom aink/toilet not working properly
Yöpyi 3 yötä helmikuussa 2024

4/10 Huono

Brandon

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The overall area is close to shopping and dining. The manager and staff were very rude. Our itinerary stated check out time was noon. I made sure to ask the front desk the same question and he confirmed. Following morning at 10:30 am we were bombarded with 3 different house cleaning personnel followed by a call from the manager. She told us at 11:20 we had 5 minutes to vacate the room or they would escalate the demand. This was completely crazy. I had physical proof that check out time was noon. Very unprofessional management at this hotel. We will never stay here again. I spoke with the manager once we got our belongings out ( berfore actual check out time noon). She said they changed there policies February 1st.. well they forgot to change that on all there paperwork and updating this info to expedia.. thats there fault not the customer's. Shame on the manager for getting way out of line. Do yourself a favor and do not stay at this hotel.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Wade

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Older place but super convenient and was very clean. I'd stay here again
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Rena

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe
Yöpyi 7 yötä helmikuussa 2024

10/10 Loistava

Iyee

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place was clean and nice. And breakfast was amazing
Yöpyi 2 yötä helmikuussa 2024

2/10 Hirveä

Richard

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not a good experience.
This place was the worst experience I have ever had. When we got there the one staff was nice. But her other employee had a major attitude. When we got to room, it smelled like marijuana and cigarettes. The cover on the bed had a major stain out it. There was. Hole in the wall. The bathroom was really small and shower was hard to use. The bathroom door wouldn't latch. Which meant it didn't lock. We found a cockroach in the bathroom. After that we shook out our clothes and left soon after. Only highlight was the had the best breakfast I ever had. I will never go there again.
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

Chris

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Patricia

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Friendly check in, clean, quiet
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Michael

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good value
The room was clean, the bed was comfortable and the price was very reasonable.
Yöpyi 1 yön tammikuussa 2024
Mary T vastasi 30.1.2024
Mr. Finesilver: Appreciate your response on your stay here at the Brandywine Valley Inn. I appreciate it and work towards a perfect score in the future. Have a good day.

4/10 Huono

Wanda

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Wasnt enough lighting ar0und the building.
Yöpyi 1 yön joulukuussa 2023
Mary T vastasi 27.1.2024
Thank you for the note on your stay at the Brandywine Valley Inn. I appreciate the feedback and have just ordered all LED exterior lights for both buildings. I will have Engineering look into the pole lights and see what can be done to increase wattage or add lighting. Again, I thank you and will remedy.

6/10 OK

Nicole

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Mary T vastasi 26.1.2024
Good Day Ms. Bucci,I thank you for your critique of your stay at the Brandywine Valley Inn. It is helpful to me to receive the additional input.I apologize that your stay was less than perfect. We are under renovations and I'm sure this will correct any shortcomings on our part. With hopes you will return and give us another chance,Hospitably,

10/10 Loistava

bora

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient and affordable
Yöpyi 1 yön joulukuussa 2023
Mary T vastasi 25.1.2024
Thank you so much for the nice review. We appreciate hearing from all our guests. Take care and come back soon.

4/10 Huono

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Frigid Room
Sadly this stay was not enjoyable. My room was so so cold I felt as if i were outside. I arrived after 8 PM and checked out early around 6:30AM. I was beyond uncomfortable after coming from outside 23 degree weather to a cold room, did not make for a good stay. I did not tell the front desk as I was exhausted and did the best with what i had, but the room temperature was unbearable and regrettably a horrible stay.
Yöpyi 1 yön tammikuussa 2024
Mary T vastasi 25.1.2024
I am so sorry to hear your room was inadequate. If I may get the room number and I would also like to offer you a discount, should you want to get me your contact information. Again, my sincere apologies and looking forward to hearing back from you.