Matkat – Winterbourne

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.

Staff at Sandringham Hotel were fabulous after we found that the room we’d bought through Hotels.com was not actually available. I put this firmly at Hotels.com’s door and not the Hotel. They couldn’t have been kinder and more generous on the circumstances. We had no choice but to go with the only room that was available the first night two adults, one 12 month old in a kind size bed - we coped. Staff worked hard to get us moved for our second night to a great room. They were so helpful. Amanda - I think that was her name (receptionist on arrival) was fabulous and she spoilt our son. It was a wonderful touch, above and beyond when the mistake was not the hotels. Recommend Sandringham - perfect location almost opposite the Pier with plenty of eateries nearby too.

A very pleasant stay Clean room