Aula

Arvostelut: The Westin Zagreb

5 out of 5
The Westin Zagreb
Krsnjavoga 1, Zagreb

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 406 kautta 817 arvostelua" "
Arvosana 8 - Hyvä. 266 kautta 817 arvostelua" "
Arvosana 6 - OK. 92 kautta 817 arvostelua" "
Arvosana 4 - Huono. 25 kautta 817 arvostelua" "
Arvosana 2 - Hirveä. 28 kautta 817 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2023
The Westin Zagreb Team vastasi 5.9.2023
Dear Jari, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Remontin tarpeessa
Kohtalainen kokemus. Sinänsä hieno hotelli, mutta valitettavasti mennyt maailma näkyy käytävillä ja huoneissa. Kokolattiamatot olivat paikoin epäsiistit, huone oli varsin pölyinen ja likainen. Tupakointi on edelleen sallittu osassa hotellia, minkä seurauksena aika ajoin tupakansavu levisi koko kiinteistöön. Uima-allas on mukava lisä, mutta sauna ja peseytymistilat ovat aika kuluneessa kunnossa. Aamiainen oli keskimääräistä parempi tosin.
Yöpyi 2 yötä kesäkuussa 2023
Westin Zagreb Team vastasi 21.6.2023
Dear Remontin Tarpeessa,Thank you for choosing The Westin Zagreb hotel and for taking the time to leave us a review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations in certain areas.Your feedback will be shared with our staff with a goal to improve our service and, hopefully, make your next stay with us even better.Sincerely,the Westin Zagreb team

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
The reason I chose this hotel was the swimming pool and sauna facilities. When I went, there were no towels on offer. When I went the following morning with my towel from the room, it opened at noon.
Yöpyi 1 yön maaliskuussa 2021
Darko vastasi 1.4.2021
Dear guest thank you for staying with us and sharing your thoughts about the stay.I do apologize for the service in the spa not being at the standard.We have share your comments with the appropriate spa member.Concerning the working hours, it is curentlly adjusted to the safety measures for Covid 19.We all hope it will change soon.Once again thank you for being our guest in this unusual times, Stay safe, Westin Zagreb

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

2/10 Hirveä

Päivi, Joensuu

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Westin Zagreb
Kaikki kiitettävää.

10/10 Loistava

Jennifer

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Alles gut, sehr aufmerksamer Personal
Yöpyi 1 yön toukokuussa 2024
The Westin Zagreb Team vastasi 14.5.2024
Dear Jennifer, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you had an excellent stay and that we were able to make it memorable! Providing the highest level of hospitality is our priority and we are so happy that our staff has met your expectations. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Kind regards!

8/10 Hyvä

Aseel

Matkusti kumppanin kanssa
Huonoa: Siisteys
My husband and I stayed three nights at the Westin. Overall the stay was good but we were first surprised by the big deposit they asked us to pay at check in as this was not communicated before by the property. When we first walked into the room we noticed stains and dirt on the bed sheet, not something you would expect from a chain like the Westin, however we asked them to change the sheets and they did right away. The hotel is at close proximity to all attractions in the city.
Yöpyi 3 yötä toukokuussa 2024
The Westin Zagreb Team vastasi 9.5.2024
Dear Aseel, First and foremost, thank you for staying with us at the Westin Zagreb Hotel We appreciate the time you have set aside to provide feedback. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. We would be honored to welcome you back on future travels.Best regards,Westin Zagreb Team

10/10 Loistava

Celine

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe and quiet area of Zagreb near Tesla museum. Great breakfast!
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Carlos

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice hotel, friendly people.
Yöpyi 4 yötä huhtikuussa 2024
The Westin Zagreb Team vastasi 6.5.2024
Dear Carlos, On behalf of the entire hotel team, thank you for being our guest. Your feedback is greatly appreciated, and we look forward to welcoming you on your future visits! Best regards, The Westin Zagreb Team

10/10 Loistava

Huseyin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay!
Exceptional in every regard. Thoroughly enjoyed my stay. Incredibly comfortable and convenient for conducting meetings in the lobby and food in the restaurant is also very good.
Yöpyi 2 yötä helmikuussa 2024
The Westin Zagreb Team vastasi 21.2.2024
Dear Huseyin, Thank you for being our guest and taking the time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear that you have enjoyed your stay and that we have met your every need. Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Vedran

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 12 yötä joulukuussa 2023
The Westin Zagreb Team vastasi 10.1.2024
Dear Vedran, Thank you for your review of your experience at the Westin Zagreb Hotel. We are delighted that you had an excellent stay! Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 Hirveä

nedzad

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Hotel Management vastasi 24.12.2023
Dear Nedzad, Thank you for choosing The Westin Zagreb for your place to stay while visiting Zagreb, and for taking some of your valued time to provide us with the feedback from the experience you had. Considering that The Westin Zagreb Team strives to provide the most comfortable and pleasant stay for every and each guest, we are really disappointed to read otherwise. We are sorry you had not reach out to us during your stay so that our staff could assist you. We hope to have an opportunity to welcome you once more. Sincerely, The Westin Zagreb Team

10/10 Loistava

Alisa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
The Westin Zagreb Team vastasi 20.12.2023
Dear Alisa, Thank you for your review of your experience at The Westin Zagreb Hotel. We are delighted that you had an excellent stay! Your feedback is greatly appreciated, and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 OK

Anne Lise

Yöpyi 8 yötä marraskuussa 2023
The Westin Zagreb Team vastasi 1.1.2024
Dear Anne Lise, Thank you for selecting The Westin Zagreb Hotel for your stay and for sharing your experience with us. I am very sorry to hear that we didn't fully fulfill your expectations and that you have left Westin Zagreb hotel with a bitter taste. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Hyvä

Ivan

Yöpyi 1 yön marraskuussa 2023
The Westin Zagreb hotel vastasi 10.11.2023
Dear Ivan,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit and that you were satisfied. We look forward to welcoming you on your future visits! Best regards, The Westin Zagreb hotel

8/10 Hyvä

JOSE

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Good Hotel. Good value for money. Great junior suite room. Cleaning could be improved
Yöpyi 5 yötä marraskuussa 2023
The Westin Zagreb Team vastasi 9.11.2023
Dear Jose, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. We are so delighted to hear we were able to ensure a comfortable stay during your visit. Thank you for your feedback, we have shared it with the hotel team. We look forward to welcoming you on your future visits! Best regards, The Westin Zagreb Team

2/10 Hirveä

Martin

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Shower head is broken, water spills everywhere. Room is outdated and smelly. Carpet is dirty. Room was equipped for 1 person stay only even though we were 2.
Yöpyi 3 yötä lokakuussa 2023
The Westin Zagreb Team vastasi 30.10.2023
Dear Martin, Thank you for choosing The Westin Zagreb for your place to stay while visiting Zagreb, and for taking some of your valued time to provide us with the feedback from the experience you had. Considering that The Westin Zagreb Team strives to provide the most comfortable and pleasant stay for every and each guest, we are really disappointed to read otherwise. We are sorry you had not reach out to us during your stay so that our staff could assist you. We hope to have an opportunity to welcome you once more. Sincerely, The Westin Zagreb Team

10/10 Loistava

morris

Yöpyi 1 yön lokakuussa 2023
The Westin Zagreb Team vastasi 23.10.2023
Dear Morris, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

CAROL

Yöpyi 4 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 7.11.2023
Dear Carol, Thank you for taking time to let us know about your stay at The Westin Zagreb Hotel. We are delighted that you have been our guest and it is wonderful to hear your experiences! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

William

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The outside of the hotel does not match how nice the hotel is on the inside. It is a lovely place in a great location.
Yöpyi 3 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 17.10.2023
Dear William, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Vedran

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff. Excellent service. Conveniently located in the downtown area. Great views from the upper floors. The level of cleanliness could be improved.
Yöpyi 15 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 15.10.2023
Dear Vedran, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

2/10 Hirveä

Siavash

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Booked a suite. We arrived a bit early, around 1 and told that room wasn’t ready. No problem as check in is at 3 and should come back then… we walked around with our one year old and planned on having her take her nap shortly after 3.. we arrived at 3 and room wasn’t ready, they gave us a voucher for cognac or moscato which no one really drinks… wasn’t exactly in the mood for a drink, exhausted from driving and having a tired child. 330 rolled around and no room. Tried to ask if room was ready but the staff said I had to line up in 10-15 person long check in line… by the way everyone was agitated… as many people’s rooms weren't ready. Got the room, and let’s just say needing a refresh is an understatement. Many stains on carpets the sinks and tiles are all faded from foot traffic. Only reason why I booked this hotel was for the indoor pool. Which we came to learn has been leased to a regular gym and guests have to walk through the gym and swim with gym members who are doing laps… looking out in full blown graffiti. After your swim, you can use one of the towels from the gym that have rips in them. And the kicker is they try and nickel and dime you every step of the way. I know how difficult it must’ve been for housekeeping and I have to say despite all the negativity they were so pleasant… My wife and I have stayed at dozens of Westins and I can’t believe they put their brand on this… being so brand driven. Horrible hotel and would never stay here again.
Yöpyi 1 yön lokakuussa 2023
The Westin Zagreb Team vastasi 10.10.2023
Dear Siavash, Thank you for being our guest. We are sorry to read that we didn't meet your expectations. We appreciate your feedback as it helps us improve our service, and have shared it with the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

2/10 Hirveä

Thomas

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Better option hotels
The check-in process was the slowest I have ever had anywhere, and no apology or acknowledgment from the reception staff ‘Maja’ , the hotel is incredibly dated and the swimming pool is heaving/ tired. Parking is €20 a day- when right next to the hotel it’s €13.30 a day on zona 1. So overall not a good hotel.
Yöpyi 2 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 30.9.2023
Dear Thomas,First and foremost, thank you for staying with us at the Westin Zagreb Hotel during your recent trip and thank you for the time you have set aside to write this review. We are sorry that the overall impression has not met your expectations. Our goal is to provide the same, excellent, service to all of our guests and we strive to make every guest's stay as pleasant as possible. Your review will be shared with our hotel management in order to improve our services in the future. We appreciate your honest feedback and we would be honored to welcome you back to improve the impression and provide a memorable experience. Best regards,Westin Zagreb Team

6/10 OK

Kenneth

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Good enough for one night.
Disappointed in the room’s condition. Also, the AC appeared to be laboring to keep the temperature cool. Rippled carpet, peeling wallpaper, super slow USB port. Bathroom was clean.
Yöpyi 1 yön syyskuussa 2023
The Westin Zagreb Team vastasi 24.9.2023
Dear Kenneth, Thank you for choosing The Westin Zagreb Hotel and taking your time to leave this review. We are sorry to read that we didn't meet your expectations. Providing the highest level of hospitality is our main goal and we always strive to make our guests feel comfortable. We have shared your comments with the rest of the hotel team. Our hope is to get another opportunity to welcome you in our hotel in order to create the perfect stay for you. Sincerely, The Westin Zagreb Team

10/10 Loistava

Marilyn

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Staff is all excellent! Property is starting to show its age but still a very pleasant stay!
Yöpyi 1 yön syyskuussa 2023
The Westin Zagreb Team vastasi 24.9.2023
Dear Marilyn, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are delighted to hear we were able to ensure a comfortable stay during your visit. We look forward to welcoming you on your future visits! Sincerely, The Westin Zagreb hotel

10/10 Loistava

Marko

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location!
Yöpyi 1 yön syyskuussa 2023
The Westin Zagreb Team vastasi 21.9.2023
Dear Marko,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. Our location in the city center and 10 min walking distance to the main square is well suited to accomodate all needs of our guests. We are delighted that you have had an excellent stay and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Kenechi

Yöpyi 2 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 22.9.2023
Dear Kenechi, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. and hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

ELLA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent hotel
Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay. Only missing a pull-out faucet for the shower. Other than everything was perfect.
Yöpyi 1 yön elokuussa 2023
The Westin Zagreb Team vastasi 18.9.2023
Dear Ella, On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. We are so delighted to hear we were able to ensure a comfortable stay and that you enjoyed the breakfast, pool and the view during your visit. We look forward to welcoming you again on future travels! Kind regards, The Westin Zagreb hotel

10/10 Loistava

Gerald

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
The hotel was very good and the location was excellent.
Yöpyi 1 yön syyskuussa 2023
The Westin Zagreb Team vastasi 18.9.2023
Dear Gerald,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to hear from you and about the excellent stay that where were able to create for you! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Manny

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.
Yöpyi 4 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 15.9.2023
Dear Manny, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had a great stay! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 12.9.2023
Dear Robert,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

roger

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2023
Westin Zagreb Team vastasi 10.9.2023
Dear Roger,Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Tom

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Disappointing
Very disappointing! Very warn out corridor carpet, unsafe!! Very expensive meals & coffee (Coffee 3-4 times the price across the road in a caffe) Expensive car parking. Location Great, walking distance to Ban Jelačić Zagreb Centar. Good Public Transport
Corridor
View to Zagreb Slijeme 9th Floor
Great View
Yöpyi 11 yötä elokuussa 2023
The Westin Zagreb Team vastasi 11.9.2023
Dear Tom, Thank you for taking time to review your stay at The Westin Zagreb Hotel. Your feedback is greatly appreciated and we have shared it with our hotel team. We are happy to hear that you have still enjoyed your stay and hotel location. Hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Ruben

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo excelente solo detalles de limpieza con toallas
The Westin Zagreb Team vastasi 10.9.2023
Dear Ruben, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

karen

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
The Westin Zagreb Team vastasi 10.9.2023
Dear karen, We are grateful that you have chosen The Westin Zagreb Hotel for your staying. We are delighted that you have enjoyed our hotel. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Tarkistettu asiakas

Det kan være bedre
Ok.
Yöpyi 4 yötä elokuussa 2023
The Westin Zagreb hotel vastasi 6.9.2023
Dear Anonymous, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Ryo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä syyskuussa 2023
The Westin Zagreb hotel vastasi 7.9.2023
Dear Ryo,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay. Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit. We take pride in delivering on service excellence and making our guests satisfied. We look forward to welcoming you on your future visits! Best regards

8/10 Hyvä

Kwan Young

Yöpyi 2 yötä syyskuussa 2023
The Westin Zagreb hotel vastasi 6.9.2023
Dear Kwan Young, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

6/10 OK

Domagoj

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Parking was convenient and good location to walk to the city center Check in was delayed until 630 even though we arrived at the property for 4pm. Rooms are dated and need upgrading. Property is tired. Not up to Westin standards compared to other Westins I have stayed at.
Yöpyi 2 yötä syyskuussa 2023
The Westin Zagreb Team vastasi 5.9.2023
Dear Doamgoj, First and foremost of all thank you for staying with us at the Westin Zagreb Hotel during your recent trip to town and thank you for the time you set aside to write this review. I am very glad that you have liked our location, but on the other hand I am sorry that the overall impression was not great and that the rooms haven't met your expectations. We are always trying to provide the same, excellent, service to all our guests and we strive for to make every guest's stay as pleasant as possible. We appreciate your honest feedback and we do hope you’ll visit us again. Thank you very much. Best regards, The Westin Zagreb Team

10/10 Loistava

Zeljko

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay at The Westin was awesome
Yöpyi 4 yötä elokuussa 2023
The Westin Zagreb Team vastasi 2.9.2023
Dear Zeljko, Thank you very much for taking the time to share your review. We're happy to hear you have had an awesome stay with us and we sincerely do hope you will visit us again! Sincerely, Westin Zagreb Team

10/10 Loistava

Fredrik

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb hotel vastasi 1.9.2023
Dear Fredrik, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Talal, Springfield Gardens

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Located in the heart of Zagreb, minutes away from all shops, restaurants and coffee shops.
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb Team vastasi 31.8.2023
Dear Talal, We are grateful that you have chosen The Westin Zagreb Hotel for your trip to our wonderful capital city. Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted to see we were able to make a memorable experience for you. Your feedback is greatly appreciated as it helps us improve. We hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

8/10 Hyvä

Melissa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä elokuussa 2023
The Westin Zagreb hotel vastasi 27.8.2023
Dear Mrs. Melissa,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay.Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit.We look forward to welcoming you on your future visits!Best regards, The Westin Zagreb hotel

6/10 OK

CARLOS MANUEL, NEW YORK

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The hotel rooms are very outdated. Also hotel reception service is pretty basic and unfriendly. The only good thing is the great breakfast they serve that is one of the best around the world.
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb hotel vastasi 20.8.2023
Dear Mr. Manuel CarlosThank you for your loyalty to the brand and for taking your precious time to share impressions of your recent stay with us.On behalf of the Westin Zagreb Hotel I would like to pass on our sincerest regrets and apologies for the poor experience you had at our Hotel. We take pride in delivering on service excellence, and I'd really appreciate if you have some time and you can write us in more detail what was not according to your expectations.Thank you once again for your feedback, and we hope to welcome you again soon so that we can improve your impression and experience. Best regards, The Westin Zagreb hotel

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb Team vastasi 18.8.2023
Dear Anonymous, Thank you for taking time to let us know about your experience at The Westin Zagreb Hotel. We are delighted that you have had an excellent stay that where were able to make it memorable one! Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Mohammad Kashif

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Staff
Great staff and the usual Westin experience. Everything like it is supposed to be.
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb Hotel vastasi 15.8.2023
Dear Mr. Mohammad,On behalf of the entire hotel team, thank you for choosing The Westin Zagreb hotel as your place to stay.Thank you for taking a moment to share your experience at Westin hotel. We are so delighted to hear we were able to ensure a comfortable stay during your visit.We look forward to welcoming you on your future visits!Kind regards, The Westin Zagreb hotel

10/10 Loistava

Joseph

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall great experience
Yöpyi 1 yön elokuussa 2023
Westin Zagreb hotel vastasi 13.8.2023
Dear Mr. Joseph,On behalf of The Westin Zagreb Hotel, I want to thank you for sharing about your experience at The Westin Zagreb Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are delighted to hear that you enjoyed your stay.Once again, we appreciate you taking the time to share your feedback, and we hope to have an opportunity in welcoming you again in the near future.Best regards, Westin Zagreb hotel

10/10 Loistava

BRUNO

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent rapport qualité-prix
Chambres spacieuses, piscine chaude et spacieuse, superbe salle de gym et petit déjeuner extraordinaire en qualité et en diversité
Yöpyi 2 yötä elokuussa 2023
The Westin Zagreb Team vastasi 11.8.2023
Dear BRUNO, Thank you for choosing the Westin Zagreb hotel and taking the time to share your review. We're happy to hear you have enjoyed your stay with us and we sincerely do hope you will visit us again! Sincerely, Westin Zagreb team

8/10 Hyvä

Jesper

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön elokuussa 2023
The Westin Zagreb Team vastasi 9.8.2023
Dear Jesper, Thank you for taking time to review your stay at The Westin Zagreb Hotel. Your feedback is greatly appreciated and we hope to have you as our guest again soon! Sincerely, The Westin Zagreb Team

10/10 Loistava

Alon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Hotel, Deluxe rooms are spectacular and are actually suit with two toilets, the SPA, pool and gym are world class, breakfast as fantastic as well. Holes is old from the outside but very well preserved and maintained and internally
Yöpyi 1 yön heinäkuussa 2023
The Westin Zagreb hotel vastasi 3.8.2023
Dear Mr. Alon,On behalf of The Westin Zagreb Hotel, I want to thank you for sharing about your experience at The Westin Zagreb Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are delighted to hear that you enjoyed our apartment, as well as our property's location and its services. Also, we are glad we were able to ensure you a pleasant stay. Your feedback has been shared with our hotel management.Once again, we appreciate you taking the time to share your feedback, and we hope to have an opportunity in welcoming you again in the near future.Best regards, The Westin Zagreb hotel