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Arvostelut: Ngalawa Hotel & Resort

4 out of 5
Ngalawa Hotel & Resort
Bububu, Kihinani, Bububu

Arvostelut

6,8
Arvosana 10 - Loistava. 4 kautta 10 arvostelua" "
Arvosana 8 - Hyvä. 2 kautta 10 arvostelua" "
Arvosana 6 - OK. 1 kautta 10 arvostelua" "
Arvosana 4 - Huono. 0 kautta 10 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 10 arvostelua" "

9,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

9,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

9,6/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Istar

Yöpyi 6 yötä huhtikuussa 2024

8/10 Hyvä

Ottar Breivik

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice rooms
Very nice and comfy beds, big rooms with high ceilings and bathtub. Unfortunatly the breakfast crew does not speak english, nor do they know to be on time. Also be ware of the beach boys roaming around the hotel wanting to «help» you but as a game older than father time just wants your money.
Yöpyi 2 yötä helmikuussa 2022

10/10 Loistava

Paula

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great spot!
Great spot! The staff was very attentive and helpful. Especially Jennifer! The pool was clean and the pizza was delicious. We had a great few days.
Yöpyi 3 yötä joulukuussa 2021
Mohammed vastasi 13.1.2022
Dear Paula, Thank you for sharing your valuable feedback. Your words of appreciation for our overall services are highly motivational to the entire team. Jennifer and the team are delighted to hear your great review. We sincerely await the opportunity to welcome you again. Thanks and Regards Mohammed Shadhil Hassan Front Office Manager

2/10 Hirveä

Maria

Yöpyi 7 yötä joulukuussa 2021
Mohammed vastasi 8.1.2022
Dear Maria, Thank you for taking the time to provide your feedback, and we are sorry to learn that your experience with us was less than satisfactory. Guest feedback is very important to us. It is the best way for us to learn and better ourselves. I would like the opportunity to connect directly with you to learn more about the experience. Please contact me at info@ngalawahotel.co.tz  Mohammed Shadhil Hassan Front Office Manager

8/10 Hyvä

Tatiana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is absolutely nice and attentive to your needs. All the issues are solved within the minutes. The pools are always clean. Our room was spacy and nicely cleaned every day. The breakfast choice is excellent. The menu is good though sometimes you had to wait longer than expected. The beach is within a few minutes but the access is under reconstruction yet. The place is nice overall. Four stars :)
Yöpyi 3 yötä joulukuussa 2021
Mohammed vastasi 4.1.2022
Dear Tatiana, Thank you for providing such insightful feedback. We are delighted to hear such a great review. Your words of appreciation for our overall services are highly motivational for the entire team.  Thank you again for taking the time to write a review. We sincerely await the opportunity to welcome you again to Ngalwa Hotel & Resort Zanzibar. Thank you very much and best wishes. Mohammed Shadhily The Front Office Manager

10/10 Loistava

Stéphanie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Magnifique
Je ne sais par où commencer! J'ai vraiment aimé mon séjour dans cet hôtel. La plage se trouve à 5 minutes à pieds et il est relativement bien situé. L'hôtel est très calme et très beau avec 3 grandes piscines, il ressemble à un petit village. Il y'a beaucoup de verdure, c'est très apaisant. La nourriture est bonne. Tout le personnel est poli, accueillant, aimable et au service de sa clientèle et toujours avec le sourire. L'hôtel est très propre, la chambre était nettoyée tous les jours. Elle est spacieuse, lumineuse avec une moustiquaire au dessus du lit. A chaque étage, un espace fauteuil est aménagé, c'est très confortable ainsi que tout le reste du mobilier de l'hôtel. Je voyageais seule et me sentir en sécurité était important. Je me suis sentie à l'aise de la première à la dernière seconde. Je vous recommande fortement l'hotel, vous ne serez pas décus. J'y retournerai quand je reviendrai à Zanzibar! Encore merci pour tout!!
Yöpyi 8 yötä lokakuussa 2021
MD vastasi 9.11.2021
Dear Stéphanie, Thank you so much for taking the time to share your experience with us. It was our pleasure to host you. We share guest feedback with our team members every day, and I know our team will be absolutely thrilled to learn they played a role in offering you a great experience. It means so much to us as our main mission is to ensure guests experience the highest quality of service and the best Zanzibari hospitality. We truly hope to have the opportunity to welcome you back to Ngalawa Hotel & Resort. Kind Regards, The Ngalawa Hotel & Resort Team

10/10 Loistava

Dalila

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Établissement très propre le personnel hyper gentil, roberto est un excellent réceptionniste, les 3 piscine de l’hôtel sont magique , hôtel isolé et calme très bien pour se détendre
Yöpyi 2 yötä syyskuussa 2021
Team Front Office vastasi 6.10.2021
Dear Dalila, Thank you so much for your kind words and giving us a perfect score.We appreciate you taking the time out to share your experience with us — and we agree, Robert is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to welcoming you again in the future!

2/10 Hirveä

Mrs MT

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ngalawa in Zanzibar a no-no.
nice room but, bath leaked, shower, leaked, toilet leaked, badly built, neglected, dining room minimum 2 HOUR wait AFTER placing order then often the incorrect food is brought to the table e.g order was a hamburger, received grilled kingfish. Alcohol is allowed but not sold on premises - this should be stated up front - no shops nearby. Laundry took 3 days to get back - only after I chased it 4 times and then some items were incorrect. Getting a pool towel while at the swimming pool is also near impossible. No beach to speak of - photos are misleading. You should remove them from your site if you value your reputation!
Yöpyi 4 yötä joulukuussa 2019
EZe vastasi 9.11.2021
Dear Mrs. MT, We greatly appreciate you taking the time to provide your feedback, and we are sorry to learn that your experience with us was less than satisfactory. Guest feedback (both positive and constructive) is important to us and is not taken lightly. It is the best way for us to learn, grow, and better ourselves. It appears your experience was a far cry from the standards we pride ourselves on. This is not the typical experience we strive to deliver. Our commitment to excellence and guest satisfaction is paramount.  I would like the opportunity to connect directly with you. Kindly, Ezekiel Octavian  Operational Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2019
Ngalawa Hotel & Resort vastasi 16.5.2019
Dear Valuable Guest, Thank you so much for rating us,we hope to see you around once again and again. Many Thanks, Ngalawa Hotel and Resort Team.

6/10 OK

Richard, London

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Nice hotel but a lot of improvement needed
Stayed in Ngawala over New Year for 4 nights. Although I was advised that the hotel was build over year and a half ago it still was missing a lot of basic stuff. The Executive Suite that I've rented was a top class with really wonderful finishes and commodities etc. unfortunately had to go to reception and ask for basic stuff to be brought to my room. The following items were missing: Kettle, toilet brush, hangers, batteries in the safe, rubbish bin. One thing really annoyed me was that after requesting batteries for the safe I was advised that I will get them the next day only. After leaving all the values and quite large sum of cash inside the safe unlocked went into hotel restaurant to have a diner with my coleague. This is when the things really turned from bad to worse. After ordering spaghetti Carbonara I ended-up waiting for over half on hour and only then the waiter turned-up and advised that they had no pasta. To top it-up my colleagues chicken was served with cold chips. We ended up paying for our beer and leaving the place with empty stomachs. After that we managed to get some pizza and upon returning to my suite I've noticed that someone was in my room while I was having a dinner as the curtains were closed. When querying the following day in reception I was advised that mosquito spraying staff has entered my room last evening. Ended-up giving a lecture to receptionist about who can enter my room without my permission. Overall really disappointed with service
Yöpyi 4 yötä joulukuussa 2017