Matkat – Aigues-Mortes

Perfect I totally enjoyed it and my family also. Next time need to spend some more time

Personnel et accueil parfait .disponible. bon petit déjeuner traditionnel, chambre fraîche et propre .je recommande

This could be an incredible hotel, the building itself is iconic, with incredible views and has been finished to a high level n a boutique style. If stayed before with my daughter and rebooked with my wife because I wanted her to experience the place but it was just so disappointing. Firstly the restaurant/bar were closed on a Monday/Tuesday so wasn’t open the days we were staying, I understand they might have this listed somewhere but I didn’t realise until being sent the details the day before and, although I can appreciate not doing a food service with no customers I don’t know why they wouldn’t open the bar for residents, we would have loved to have had a drink in the evening and experience the views. Secondly the service is a just pretty lacklustre. Stuff like breakfast not kept stocked up; pretty early in service and eggs left from the beginning of service etc. mistakes on checkout about paying for breakfast (we had B&B) and other charges. I asked for an extension cord for a medical device, as I was leaving the building, and was handed it rather than one of the 3 staff offering to take it to the room etc. The staff were fine, generally professional and polite; so maybe I’m being unfair, but it was just a series of small poor efforts with no smile or willingness to go above and beyond. I’d describe it as budget hotel service in a high end boutique setting and we just found it disappointing. Could be so much better with some higher standards and care.