2/10
This is your sign to avoid this property at all cost!! The rooms are not luxurious at all, it’s outdated, dirty, we were even infested with ants. Our AC did not work for the first night and what’s astonishing is the lack of customer service. We were dealing with a person named Eddy that was extremely rude and would belittle our room issues. There’s no dining available we had to wait until it was dinner time hoping for a cancelation. You’re not allowed to walk by the beach past 7pm. They do not respect their opening hours which caused us to not eat breakfast before our excursion. It took 5 days before obtaining water bottles in our room and even the 24 hour room service? Yeah they ignore your requests. They also convinced us to pay an extra 300 usd (which I negotiated they wanted us to pay 600$) for a better room with a private beach and guess what? The beach is not even accessible since it was the dumping ground for seaweed and there was a rock barrier. After we went to complain about all of this, they gave us two options. Either to sign a non disclaimer and they would give us hotel credit or they can try to refund us for the extra we paid for our room. It’s been two weeks we left and we got nothing. Oh and in their gourmet restaurant Alux, we found glass in our desert. We also got our cloths ruined because they cleaned our tables in our room with bleach which stained our cloths completely. So please AVOID AVOID AVOID!!
Sonya
Yöpyi 8 yötä kesäkuussa 2025
