Dear Anonymous, Thank you for having chosen Beijing Hotel NUO while in China's capital city. We are happy that we were able to deliver the service expected and I will speak to the Engineering Director to fix the door. Hope to see back in our hotel, when your travel takes you again in Beijing. Sincerely, Aref Sayegh General Manager

Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location and environment of the hotel. At the same time, We regret to learn about your experiences and we will address this with our relevant department immediately. About the air condition issue you mentioned, it is due to local municipal management system, the cooling system is switched on 15 April every year and heating returns when the temperature drops again in autumn. We certainly understand your disappointment and we genuinely regret the inconvenience caused to you. The feedback provided by you is used to identify the areas in need of improvement and to better train our employees, all of which will help to continuously enhance the satisfaction levels when you return. Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.

Dear Guest, Thank you for your recent review of Raffles Beijing Hotel. I was delighted to read your review and appreciate your positive comments about us, especially in regards to our rooms and service. In specific we have noted your comment in regards to the difficulty and inefficiency of taxi services. The taxi situation around the location of our hotel has been challenging since the day I joined this hotel. There are a number of restrictions in place that limit our flexibility and freedom to receive taxis, compared to other major areas of the city. We have been unsuccessful until this moment with local taxi drivers to find a way around these restrictions. However, this shall not be an excuse for the shortcomings you experienced but an explanation and motivation for us to continue our ambition to finalize an alternative arrangement with a limousine provider that will allow us to provide safe, reliable and continuous transportation in front of the hotel by having entry level limousines such as VW Passat available for our guests at very competitive fixed rates to the 2nd 3rd and 4th ring road areas. This is an added service, for which the hotel will not take any revenue share as we see it as a necessity and basic service for our guests. Thank you once again for your very detailed review and we hope to welcome you back soon! Christian Sack-General Manager

Dear Mr. Marco,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location and staff service of the hotel. We have planned to uplift our Heritage building, and we would be pleased to accommodate you in our new rooms from our Elite building on your next visit.Thank you for your time and we hope to welcome you back soon again.Best regards,Beijing Hotel NUO

尊敬的宾客，非常感谢您选择北京饭店诺金并对您的入住之旅感到满意，您的满意是我们最大的动力。得此肯定甚欢喜，如沐春风在心间，您的一个好评，一个简单的推荐，一句真挚的肯定，都会让我们的内心感动无比，诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利，生活愉快

尊敬的宾客，非常感谢您选择北京饭店诺金并对您的入住之旅感到满意，您的满意是我们最大的动力。得此肯定甚欢喜，如沐春风在心间，您的一个好评，一个简单的推荐，一句真挚的肯定，都会让我们的内心感动无比，诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利，生活愉快

Dear Guest,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Mr. Kan,Thank you for choosing Beijing Hotel NUO and for your feedback after your recent stay with us.It is a pleasure to know you enjoyed the location and historical of the hotel.We apologize for the inconvenience caused by payment when you checked out, and also the room facilities, and we want to make sure you know that we have addressed these problems to the management for further improvement. We appreciate your valuable feedback and suggestions for improvement, and we are committed to providing you with the best possible experience during your next stay with us.We hope to have the pleasure of welcoming you back to our hotel soon.Best RegardsGavin Qu

Dear Mr. Ben,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

尊敬的Tommy，感谢您选择北京饭店诺金以及对我们的认可，您的满意是我们最大的动力。得此美言甚欢喜，如沐春风在心间，您的一个好评，一个简单的推荐，一句真挚的肯定，都会让我们的内心感动无比，诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利，生活愉快！

Dear Mr. Yeang,Thank you for choosing Beijing Hotel NUO and for providing us with your feedback after your recent stay.We are delighted to hear that you enjoyed the unique location of our hotel. Regarding the safety of our WiFi, we would like to assure you that we work with a provider who guarantees high standards of security. We apologize for any inconvenience you may have faced with connectivity issues, and please be informed that we have already addressed this with our IT team.We appreciate you taking the time to share your valuable feedback with us, and we hope to have the pleasure of welcoming you back soon.Best RegardsGavin Qu

Dear Mr.OSTENIC,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

尊敬的Yin-Yin，感谢您选择北京饭店诺金以及对我们的认可，您的满意是我们最大的动力。得此美言甚欢喜，如沐春风在心间，您的一个好评，一个简单的推荐，一句真挚的肯定，都会让我们的内心感动无比，诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利，生活愉快！

Dear Ms. Claudia,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Mr. Geoff,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Ms. Lihua,Thank you for staying with us and taking your time to let us know of the unpleasant experience you encountered during your stay.Please accept our apology for your disappointment in our inadequacies as we have not delivered the level of service of Beijing Hotel NUO standards.We have shared your valuable comment to our team and corrective steps have been taken to prevent similar occurrences.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality.We look forward to being of service to you when you next visit to Beijing Hotel NUO.

Dear Mr. Oscar,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear valued guest,We want to express our gratitude for choosing Beijing Hotel NUO for your stay in Beijing. We appreciate your feedback after your recent visit to our property.We are glad to hear that you enjoyed the hotel's location and environment. However, we regret to learn that you experienced a smoking smell in your non-smoking guest room. We apologize for any inconvenience this may have caused you. We have shared your feedback regarding the cleanliness and unhelpful front desk colleagues with our team for immediate improvement.Thank you for bringing these areas of improvement to our attention. We hope to have the opportunity to welcome you back in the near future.Best regards,Gavin

Dear Valued Guest,Thank you for choosing Beijing Hotel NUO and for taking the time to provide us with your feedback regarding your recent stay.We are sorry to hear that you experienced inconvenience due to an issue with the facilities in your room. Please accept our apologies for any inconvenience caused. If you could kindly share further details with me via email at gavin.qu@nuohotel.com, I would be happy to personally follow up on the matter and work on a solution to ensure that such issues do not occur in the future.Mr. Cao, thank you again for your feedback. Please rest assured that we take all comments seriously and will make the necessary improvements. We appreciate your time and hope to have the opportunity to welcome you back in the near future.Thank you for choosing Beijing Hotel NUO and for giving us the opportunity to serve you.Best regards,Gavin

Dear HUAT BENG,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Christoph,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Tina,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Michiko,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Anonymous,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed the location of the hotel. Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Andrew, Thank you so much for taking the time to write this review. I will share this review to all our Ladies and Gentlemen as great and positive feedback like that will make them feel even more valued. It is with colleagues like Coolio who portray our culture and are true ambassadors of our vision, that we can deliver memorable experience. Looking forward to see you again when you plan another visit to China's capital city. Best Regards, Gavin Qu

Dear Yongge,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed the location of the hotel. At the same time, we regret to learn about the WiFi issue you encountered during your stay and we will address this with our relevant department immediately.Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Wang,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Günther,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Yoshimasa,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

Dear Jia Lu,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location and service of the hotel. At the same time, we regret to learn about your experiences and we will address this with our relevant department immediately.Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.

Dear Bamdad, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

尊敬的宾客，感谢您选择北京饭店诺金并对您的诺金之旅感到满意，诚挚期待您的下次光临并留下更多的入住体验以便帮助到像您一样优质的宾客，疫情期间请做好防护哦，祝生活愉快，一切顺利！

Dear Hong, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

Dear Guest, Warm greetings from Beijing hotel NUO.We are very Pleased to read your encouraging and valuable comments.Thank you for staying with us, my team and I look forward to welcoming you again to Beijing hotel NUO. James Yang Manager of GRO Team Beijing Hotel NUO.

Dear Guest, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

Dear Brian, Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the stay. Thank you for your time and we hope to welcome you back soon again. Have a nice day and see you soon!

Dear guest, Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location of the hotel. The feedback provided by you is used to identify the areas in need of improvement, all of which will help to continuously enhance the satisfaction levels when you return. Thank you for your time and we hope to welcome you back soon again.

Dear Anonymous, It was a pleasure having you with us and thank you for having chosen our hotel while in Beijing. Looking forward to welcome you back when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

Dear Anonymous, Thank you so much for taking the time to write such a detailed and positive review. I am thrilled to read that the Ladies and Gentlemen were able to fulfill your needs from the first minute you arrived in our hotel with being genuinely caring about your daughter well being. I hope she is feeling better. I am happy that you enjoyed the room and its amenities and will for sure pass on your satisfaction with the In Room Dining experience you had. I will recognize Jessie today at line up as she is definitely an asset to our team. Looking forward to welcome you back when Beijing is included in your travel. Sincerely, Aref Sayegh General Manager

Dear Hitoshi, Thank you for taking the time to write a review about our hotel while in Beijing and also for your loyalty. It is always a pleasure to read a very positive feedback, especially when our Ladies and Gentlemen deliver a exceptional experience to our guest. I am thrilled that you enjoyed your stay with us. Looking forward to welcome you back when your travel includes Beijing. Sincerely, Aref Sayegh General Manager

Dear Anonymous, Thank you for taking your time to write such a nice review. I am thrilled that we were able to fulfill your expectations with our service delivery and our environment. Our Ladies and Gentlemen are striving they give the best experience to each and every guest while ensuring to personalize every interactions and services. I will pass on your comments to the culinary and F&B teams concerning the breakfast as well as recognize James for his personal touch with your daughter's birthday. Looking forward to welcome you back your next time in our city. Sincerely, Aref Sayegh General Manager

Dear Anonymous, Thank you so much for having chosen our hotel while in Beijing. I am glad you liked our location and our Ladies and Gentlemen were genuinely warm and helpful. Looking forward to welcome you back when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

Dear Yang, Thank you for having chosen our hotel while in Beijing and taking the time to write a review. I am thrilled to read that you like our room and the hotel's location. Looking forward to welcome you back when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

Dear Mandy, Thank you for taking the time to write a review. I am thrilled to read that you enjoyed your experience with us and that we were able to anticipate your needs by having an extra bed free of charge. Looking forward to welcome you and your child back your next time in Beijing. Sincerely, Aref Sayegh General Manager