I stayed at Il Perlo Panorama in Lake Como for 2 nights, and it was a disappointing experience. The air conditioning didn’t work, making the room unbearably hot and hard to sleep in.
I was also charged €100 for a late checkout, which felt excessive. I had mistakenly thought checkout was at 12 PM, and when I asked to extend it to 12:30 PM, they said no — fair enough. But €100 for being an hour late when check-in isn’t until 3 PM seems unreasonable.
The location is very inconvenient — far from the main part of Bellagio and up a steep hill. The last shuttle leaves at 9:40 PM, and taxis are nearly impossible to find after that.
While one staff member was helpful, another was rude during checkout. I also noticed cockroaches in the hotel, possibly due to renovations.
Overall, the view isn’t worth the inconvenience, lack of comfort, and poor service.