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Arvostelut: Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Arvostelut

7,8

HyvÀ

Arvosana 10 - Loistava. 424 kautta 1009 arvostelua" "
Arvosana 8 - HyvÀ. 264 kautta 1009 arvostelua" "
Arvosana 6 - OK. 151 kautta 1009 arvostelua" "
Arvosana 4 - Huono. 77 kautta 1009 arvostelua" "
Arvosana 2 - HirveÀ. 93 kautta 1009 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,0/10

YmpÀristöystÀvÀllisyys

Arvostelut

10/10 Loistava

Chioma

Matkusti ryhmÀn kanssa, Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was clean and had enough meal options. The drinks were always available. It was truly an all-inclusive experience. Our master suite ocean view rooms were always cleaned, towels replaced, fridge restocked. We never had to request these services. It was always done before we returned to our suite. We also enjoyed the fun activities in the hotel, it was wonderful. The karaoke, bingo game, live shows were outstanding Staff were friendly and also smiling, and willing to serve, we were amazed! We totally enjoyed our time there and we recommend Cancun Bay Resort!
Yöpyi 4 yötÀ toukokuussa 2024

4/10 Huono

Alejandro

Matkusti perheen kanssa
HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The property is beautiful and they even gave us an upgrade . The main bar opens after 12:30 so that’s not good . The whole reservations for dinner thing is confusing and annoying , we went to the buffet and the person that greeted us said there were no tables and then walked off so we stood there, watching tables leave and nobody busing the tables so we stood there for about an hour, even though people were leaving right when we first got there food selection is minimal bland and there’s no salt shakers on the tables
Yöpyi 1 yön toukokuussa 2024
Juan Ramirez vastasi 23.5.2024
Dear Alejandro,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future.Your satisfaction is important to us.Once we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

8/10 HyvÀ

Jovelyn

When we arrived the room was not clean well. There were hair on the floor and dust in the corners. Other than that this hotel is excellent.
Yöpyi 6 yötÀ toukokuussa 2024
Juan Ramirez vastasi 22.5.2024
Hola Jovelyn,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.They will help us to improve.Kind Regards

6/10 OK

Preeti M

HyvÀÀ: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötÀ toukokuussa 2024
Juan Ramirez vastasi 23.5.2024
Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

2/10 HirveÀ

John

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This hotel wan to rich, the people hu state ther, evrithing is too expensive.The food stay 2 days the buffet, the table no salt pepper, the food same for one week. And many more
Yöpyi 9 yötÀ toukokuussa 2024
Juan Ramirez vastasi 21.5.2024
Dear John,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

10/10 Loistava

Valeria

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cancun Bay has a great beach area and pools to relax and swim in. It was very convenient location wise for us as we needed to stay close to family near another resort and it was perfectly nearby. The red bus is easy to access to get to the other places in the Hotel Zone and the staff was super nice and helpful. Some aspects of the hotel are a little outdated but it was no bother to us as we had a great time!
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 21.5.2024
Hi Valeria,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.We will look forward to welcome you back soon.

10/10 Loistava

FERDINAND JOSHUA

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötÀ toukokuussa 2024
Juan Ramirez vastasi 22.5.2024
Hi Joshua,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

4/10 Huono

Terry

Matkusti ryhmÀn kanssa, Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
The biggest issue is the food. Lack of variety, and nothing was especially good. Lunch and Dinner buffets were pretty much the same things over and over all week. Fix the food, and Cancun Bay is pretty decent. The rooms were nice. Good beds, clean, large shower. "Swim Up Bar" was next to, but separate from, the main pool. So you either had to grab a waiter, or get out of the big pool to stand in a smaller pool to get a drink. The beach area was crowded by a couple large boat docks. Overall, if this is all you can afford, it's pretty OK. I think all six adults on the trip would have gladly paid more for better dining quality and options. I've been to two other Mexican all-inclusives, and Cancun Bay was by far the worst of the three.
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 20.5.2024
Hola Terry,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

8/10 HyvÀ

Francisco

HyvÀÀ: Siisteys
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 21.5.2024
Hola Francisco,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

8/10 HyvÀ

Lakhbir

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
#Thanks
Yöpyi 7 yötÀ toukokuussa 2024
Juan Ramirez vastasi 19.5.2024
Hola Lakhbir,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

8/10 HyvÀ

Mitesh

Matkusti perheen kanssa
HyvÀÀ: Henkilökunta ja palvelu ja palvelut/mukavuudet
Good and safe
Yöpyi 4 yötÀ toukokuussa 2024
Juan Ramirez vastasi 21.5.2024
Hola Mitesh,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

10/10 Loistava

Claudia

Matkusti pienten lasten kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Me encantĂł este hotel.
Yöpyi 5 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 20.5.2024
Hola Claudia,Muchas gracias por tus comentarios.Saludos

10/10 Loistava

Rachel, Mohnton

Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everybody was very nice and the property was absolutely gorgeous!
Yöpyi 3 yötÀ toukokuussa 2024
Juan Ramirez vastasi 19.5.2024
Hola Rachel,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.We will look forward to welcome you back soon,

2/10 HirveÀ

Lee

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötÀ toukokuussa 2024
Juan Ramirez vastasi 16.5.2024
Hola Lee,we sincerely apologize for any inconvenience you may have experienced.Your comments help us to improve in our service and quality.Kind Regards.

2/10 HirveÀ

Naoufal

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötÀ toukokuussa 2024
Juan Ramirez vastasi 14.5.2024
Hi Naoufal,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Kind Regards

8/10 HyvÀ

Waldemar

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a smaller hotel, without a big crowd of tourists. Nice atmosphere, good food and good service staff. This hotel has a small but very nice beach and two swimming pools. We have really good time there.
Yöpyi 7 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 13.5.2024
Hola Waldemar,Thank you for all your comments!Aw hope to welcome you back soon!

8/10 HyvÀ

Gustavo Ramiro

Matkusti perheen kanssa, Liikematkailija
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Bastante aceptable; sin embargo su concepto es mĂĄs para un viaje rĂĄpido de negocios o trabajo. En cuanto termines actividades, disfrutar de un relax. No es un Hotel para vacaciones largas.
Yöpyi 2 yötÀ toukokuussa 2024
Juan Ramirez vastasi 14.5.2024
Hola Gustavo,Gracias por tus comentarios.Saludos

8/10 HyvÀ

Edwin

HyvÀÀ: Henkilökunta ja palvelu
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 14.5.2024
Hola Edwin.Gracias, por hospedarte en Cancun Bay.Saludos!

8/10 HyvÀ

Jorge abrajan

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bueno para descansar lo Ășnico malo es la playa estĂĄ muy pequeña y descuidada
Yöpyi 3 yötÀ toukokuussa 2024
Juan Ramirez vastasi 12.5.2024
Hola Jorge,Muchas gracias por tus comentarios.Saludos

2/10 HirveÀ

Kimberly

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was nothing close by, the hotel was like a motel, out beach was a loading dock for the boats. There is 4 places to eat & only 2 were open and one was just burgers and hot dogs. The food at the buffet was nasty only thing we ate was the breakfast. Spend so much money on an all inclusive and didn’t even drink there or get food there waist of money do not recommend to anyone!
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 12.5.2024
Hola Kimberly,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

10/10 Loistava

Mayra Antonia Espinal

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötÀ toukokuussa 2024
Juan Ramirez vastasi 13.5.2024
Hola Mayra,Gracias por tus comentarios, esperamos recibirte pronto de vuelta!

10/10 Loistava

Mauricio IsaĂ­ RodrĂ­guez

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Muy buena
Yöpyi 4 yötÀ toukokuussa 2024
Juan Ramirez vastasi 12.5.2024
Hola Mauricio,Muchas gracias por sus comentarios.Saludos

6/10 OK

William

Matkusti perheen kanssa
HyvÀÀ: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Starbucks across the street. Was a bit older, shows. Staff was cleaning quite often. Pool cleaning floors everyday. Is on the less expensive side of things. Beach was limited, has docks blocks ocean.
Yöpyi 2 yötÀ toukokuussa 2024
Juan Ramirez vastasi 11.5.2024
Hola William,Thank you very much for your comments!Kind Regards

10/10 Loistava

Fernanda

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El personal muy buen servicio Mesero Christian La comida muy rica y los restaurantes de especialidad muy buena Solo como recomendación las cortinas de baño deberían cambiarlas por canceles
Yöpyi 5 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 11.5.2024
Hola Fernanda,Muchas gracias por tus comenatrios.Esperamos verles pronto de refgreso.

4/10 Huono

Sutka

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Employees are not so bad especially Jordan is the best. Food is terrible. That cook needs to be replaced immediately. Some noises was going through my room and of course no one cares. Drink was excellent, Some days we will get towels but others not, balcony was not clean for all 5 days we stayed, A lot of negative things, especially food was bad taste, poor quality, bread very cheap, only one salami and one cheese every day same. Poor, poor, poor
Yöpyi 5 yötÀ toukokuussa 2024
Juan Ramirez vastasi 11.5.2024
Hello Sutka,We hope this message finds you well.First and foremost, we sincerely apologize for any inconvenience you may have experienced in our propertyYour feedback is invaluable to us and help us to improve our service and quality.Kind Regards

10/10 Loistava

Alena

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 10.5.2024
Hola AlenaThank you for choosing CancĂșn Bay Resort, we appreciate your comments.

8/10 HyvÀ

CLAUDIA CRISTINA CHAVIRA

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente servicio, mi Ășnico comentario serĂ­a que podrĂ­an mejorar el buffet, pero servicio, instalaciĂłn y todo lo demĂĄs, 5 estrellas
Yöpyi 4 yötÀ toukokuussa 2024
Juan Ramirez vastasi 11.5.2024
Hola Claudia,Gracias por tus comentarios.Saludos

8/10 HyvÀ

Raeghene Spence

Matkusti perheen kanssa
Very nice little hotel. Staff is friendly and make you feel special and important
Yöpyi 3 yötÀ toukokuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Spence,Thank you very much for your comments!

10/10 Loistava

Christopher Gordon, Ted

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had an amazing time 😊 Everyone is so nice and accommodating. Buffet and restaurants are awesome. Beach ⛱ was the cleanest out of all the resorts around. Mini fridge was stocked daily with water, juice, pop etc. Great entertainment and activities daily. Love the hammocks in water. Beach was quite no construction happening. The pool table is not for serious players 😒. The resort itself is gorgeous with palm trees 🌳 growing everywhere birds 🐩 🐩‍⬛ singing, fruits growing absolutely breathe taking. Thank you for allowing us to experience your beautiful resort.
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Christopher,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

10/10 Loistava

Paulina

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Viaje con mi familia para unas merecidas vacaciones, nos recibieron muy bien por parte de recepciĂłn y botones. Las instalaciones estĂĄn muy bonitas y cĂłmodas, nos gustĂł la cercanĂ­a que tuvimos con algunos puntos de interĂ©s. El ĂĄrea de albercas fue bastante agradable, las personas de animaciĂłn siempre se encargaron de darle diversiĂłn al dĂ­a, los meseros que nos atendieron tambiĂ©n muy amables y al pendiente de nosotros. En cuanto a la comida todo muy rico. La playa espectacular! Y de las mĂĄs limpias de la zona, quizĂĄs un poco pequeña y la Ășnica desventaja es el musgo que crece ahĂ­ pero bastante tranquila y sĂșper recomendable para pasar un dĂ­a en calma. Creo que como sugerencia quizĂĄs serĂ­a poner algĂșn reloj grande en el ĂĄrea de alberca porque luego uno pierde la nociĂłn del tiempo, como nos pasĂł a nosotros y casi no alcanzamos a cenar; otro es que pongan algĂșn letrero de no tocar las boyas en la playa ya que a mi madre le picĂł un coral de fuego cuando se acercĂł mucho y tuvo mucho dolor toda la tarde y por Ășltimo poner telĂ©fonos de las habitaciones, desconozco si solamente fue en la de nosotros pero si ocupĂĄbamos algo, como agua o alguna toalla extra, debĂ­amos ir hasta recepciĂłn para solicitarla. Fuera de eso, disfrutamos mucho nuestra estancia. Felicidades equipo!
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Paulina,Muchas gracias por tus comentarios, esperamos verte pronto de vuelta.Saludos

10/10 Loistava

Juana Maria Bedoya

Matkusti pienten lasten kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente servicio rica comida
Yöpyi 5 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Juana Maria,Gracias por tus comentarios, nos ayudan mucho en nuestro servicio y calidad.Saludos

10/10 Loistava

Andrea

Matkusti ryhmÀn kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean, staff was very friendly, and food was great
Yöpyi 5 yötÀ huhtikuussa 2024
Cancun Bay Resort. vastasi 4.5.2024
Thanks for your commentaries Andrea.We hope you had enjoyed a good stay with our staff in the Cancun Bay Resort.We will continue improving our services to provide to the guest the best experiences.Best regards.

10/10 Loistava

Joaquin

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very nice resort with lots of delicious food options
Yöpyi 7 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Joaquin,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

4/10 Huono

Susan

Matkusti ryhmÀn kanssa
Huonoa: Majoituspaikan kunto ja tilat
Location is great, I didn’t like the hotel room , shower was broken, toilet sink is clogged, toilet clogged, room smells nasty.all 4 of us have diarrhea, two of us have to stay in the room the second and third cuz we are very sick to go out
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 6.5.2024
Hola Susan We hope this message finds you well during your stay at Cancun Bay. First and foremost, we sincerely apologize for any inconvenience you may have experienced while your stay.Your feedback is invaluable to us, and we are committed to resolving any issues you may have!Kind Regards.

8/10 HyvÀ

Sharon

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had a great time. Just wish we had more beach area.
Yöpyi 5 yötÀ helmikuussa 2024
CancĂșn Bay Management vastasi 4.5.2024
Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

8/10 HyvÀ

Stefany

Matkusti ryhmÀn kanssa
HyvÀÀ: Henkilökunta ja palvelu
EstĂĄ bien si solo vas a descansar, no tiene buenas fiestas, o eventos. La playa es sĂșper pequeña y no tan apta para nadar, debido a que es un muelle. De resto, la comida estuvo rica.
CancĂșn Bay Management vastasi 4.5.2024
¥Gracias por alojarte aquí! Tu opinión es muy importante para nosotros. Sus comentarios son increíblemente valiosos para nosotros, ya que nos ayudan a mejorar y optimizar continuamente la experiencia que brindamos a nuestros huéspedes.

6/10 OK

Cindy

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
The property was very clean, and that's all that really stood out to me. In general, the food, entertainment, property were pretty average. This is my 2nd time to Cancun for all-inclusive so I only have 1 other experience to compare to but I prefer the other resort. A few staff really stood out while the rest were kinda meh. A few days we did not want/need our room cleaned and even though we told the front desk, it was not transpired (there were no signs in the room to put on the door knob). Nowhere on the room phone or pamphlet given was the number to call the front desk (and I did try numbers). I only found this out on Sunday (or was it Monday?) morning when there was no internet; turns out they change the internet password the night before weekly. The front desk staff was also unable to cancel reservations for us at the other restaurant. We had to walk there ourselves to cancel. Which I know sounds minor, but I feel like they could have just called for us. We mainly had the buffet for our entire stay, the other 2 restaurants were not appealing. We also made the mistake of not checking out where the resort was in terms of where along the coast it was because it was tucked away in a marine. No waves (we wanted to play in the waves), a small area to swim in, and many shells/rocks in the sand as well (bring water shoes). But if you don't care for the ocean then it's pretty quiet on the ocean front. Overall it's a smaller, decent resort if you don't have a lot of expectations.
Yöpyi 5 yötÀ huhtikuussa 2024
CancĂșn Bay Management vastasi 4.5.2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.

10/10 Loistava

Wendy

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really enjoyed this facility. The staff was amazing and went way out of their way to be helpful and friendly :-) the food at the buffet was really really good and drinks were abundant. There was a wide variety of food for a small buffet and it was mostly very well prepared, we did not really care for the Italian or the Japanese style that you had to make reservations for they weren’t really as special as we expected and the FA choices. Those nights were actually better.
Yöpyi 5 yötÀ huhtikuussa 2024
Front Desk vastasi 2.5.2024
Dear Wendy,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.

10/10 Loistava

Brian

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Resort Overall! Spend the extra for the Ocean View Room!! Limited food selection and needed reservations for the better food (not enough room for all guests with reservations, some were left out of this opportunity). Unlimited drinks! Shows/Entertainment was ok at best! Great views! Reasonable massages ON THE BEACH! (We went twice) Resort is impossible to reach via phone or email prior to arrival. Do NOT rent a car! Order a shuttle online prior to your destination. Any shuttle service works. Don't pay the high dollar for the "hotel shuttle".
Yöpyi 3 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 1.5.2024
Hola Brian, Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.Look forward to welcome you soon.

10/10 Loistava

Yura Jacoba

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a great time at Cancun Bay resort. Guvani offered great entertainment, and the pool was lovely. The rooms spacious and food really excellent! Servers was good but we did not have enough pesos or dollars to tip the servers so that was frustrating since it is not easy to get money anywhere. But Nevertheless they were kind enough to serve is. We will stay there again.
Yöpyi 7 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 1.5.2024
Hi, Yura,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.We hope to welcome you back soon.

10/10 Loistava

Queen

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was very friendly and supportive
Yöpyi 3 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 30.4.2024
Hola Queen,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

10/10 Loistava

jorge

Matkusti kumppanin kanssa
HyvÀÀ: Majoituspaikan kunto ja tilat
Estupenda atenciĂłn de gerente y en general todos y cada uno de los empleados
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 30.4.2024
Gracias por sus comentarios Jorge.Esperamos verle pronto de regreso.Saludos

8/10 HyvÀ

jaimie

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Personally it was a good experience. I would go again. Its very conveniently located, decent price, easy access to transportation. Food was nothing out of this world but it was decent. Drinks were deff watered down however I didnt mind because I wasnt trying to wake up hungover. Over all I would come again
Yöpyi 3 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 30.4.2024
Dear Jaimie,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.Hope to welcome you back soon!

6/10 OK

Martika

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only thing I didn’t like was that house keeping knocked on our door at 8 am in the morning a few times in a row. Other than that I was a really nice place to stay
Yöpyi 10 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 30.4.2024
Hola Martika,Thank you for your feedback, this will help us to improve our service.Kind Regards

8/10 HyvÀ

Alyssha

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and convenient place to stay, drinks were great and staff was very friendly. if the buffet had better food it would have been excellent. Lunch was decent but dinner not so much but overall a good experience
Yöpyi 2 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 30.4.2024
Thank you Alyssha,We hope to welcome you back soon!Kind Regards

8/10 HyvÀ

Maria

Matkusti ryhmÀn kanssa, Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only thing I didn't like is that I called the hotel several time to confirmed my reservation, but all I got is an answering machine and when press reservation or 0. It hanged up. Expedia has the same problem and they even e-mail and got no answer. Also, I was trying to make reservation for pick-up at the airport. Expedia was finally able to help me. I hope in the future, you be able to correct this situation. This why I gave 4****
Yöpyi 6 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 29.4.2024
Hola Maria Thank you very much for your feed back, this will help us to imprive our service.Kind Regards

6/10 OK

Hemal

Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 29.4.2024
Hola Hemal.Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

8/10 HyvÀ

Victoria, ingersoll

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 28.4.2024
Dear Victoria,Thank you for your feedback!Kind Regards

8/10 HyvÀ

Ruchika

HyvÀÀ: Siisteys
overall good
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 27.4.2024
Hola, Ruchika,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.

10/10 Loistava

Erickson

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötÀ huhtikuussa 2024
Juan Ramirez vastasi 28.4.2024
Hola Erickson,Thank you for choosing CancĂșn Bay Resort, we appreciate your comments.