2/10 Hirveä
Eva G Rojas de
Matkusti perheen kanssa
18.6.2024
Huonoa: Siisteys ja henkilökunta ja palvelu
I do not like to leave a bad comment for any place, unfortunately on my vacation with my 72 year old mother we had a very bad experience, the first day when we went to eat snacks, the waiter was quite rude, as Mexicans living abroad, we asked we wanted to order a soup to the waiter and he rudely told us that it wasn't soup, that it was pasta, It was probably our mistake, but the waiter's attitude was very rude. and well, we just let it go.
In the afternoon at dinner time at the buffet, after approximately 40 minutes, my mother and I were talking and having a drink, the waiter asked us if we could vacate the table because an senior lady needed the table. We felt quite uncomfortable and of course we left, after that, I spoke with a hotel manager who said he was going to follow up. Honestly, I didn't feel satisfied and the next day I spoke directly with the kitchen manager and I told him again about the uncomfortable moment, but he didn't know anything. So apparently they didn't do anything with my first complaint, and so our stay for 5 days was very unpleasant with the bad service. The bathroom was in bad condition, it seemed to have fungus on the wall, I took a picture but I'm not sure if I can show it. In general, I do not recommend this hotel and of course I would never come back.