Ilmakuva

Arvostelut: Grand Park Royal Cancun - All Inclusive

4 out of 5
Grand Park Royal Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO

Arvostelut

8,2

ErittÀin hyvÀ

Arvosana 10 - Loistava. 1053 kautta 2109 arvostelua" "
Arvosana 8 - HyvÀ. 550 kautta 2109 arvostelua" "
Arvosana 6 - OK. 244 kautta 2109 arvostelua" "
Arvosana 4 - Huono. 125 kautta 2109 arvostelua" "
Arvosana 2 - HirveÀ. 137 kautta 2109 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,8/10

YmpÀristöystÀvÀllisyys

Arvostelut

4/10 Huono

Noreebeth

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
Ma
Yöpyi 4 yötÀ toukokuussa 2024
Guest service. vastasi 26.5.2024
Dear Noreebeth, Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Without a doubt, the satisfaction of our guests is our priority.We regret not having met your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service

10/10 Loistava

Ronan

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Area
Yöpyi 6 yötÀ toukokuussa 2024
Guest service. vastasi 26.5.2024
Dear Ronan, Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

mentor

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was everything excellent, the service it was amazing no matter if you at the beach or in the bar they always provide with a cold drinks service was amazing besides that everything else was fantastic we had a very great time
Yöpyi 7 yötÀ toukokuussa 2024
Guest service. vastasi 25.5.2024
Dear Mentor, Thank you very much for the magnificent evaluation that you have shared.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 HyvÀ

Melissa

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The resort was beautiful. The food was just Ok. Ran to the bathroom every time I ate there.
Yöpyi 3 yötÀ toukokuussa 2024
Guest service. vastasi 25.5.2024
Dear Melissa, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Yeymi

Matkusti kumppanin kanssa
HyvÀÀ: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I didn't like it. got a different room vs what I reserved and paid for. this was my only issue.
Yöpyi 2 yötÀ toukokuussa 2024
Guest service. vastasi 25.5.2024
Dear Yeymi, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 HyvÀ

sani

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean property and good service. Main buffet restaurant lacking more food option and food quality.
Yöpyi 5 yötÀ toukokuussa 2024
Guest service. vastasi 25.5.2024
Dear Sani, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Paul

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent staff and great service. We loved the views and the beach. We will definitely be back!
Yöpyi 5 yötÀ toukokuussa 2024
Guest service. vastasi 25.5.2024
Dear Paul, Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Leull

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great customer service by staff
Yöpyi 4 yötÀ maaliskuussa 2024
Guest service. vastasi 24.5.2024
Dear Leull, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

ABELARDO

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötÀ toukokuussa 2024
Guest Service vastasi 24.5.2024
Dear Abelardo, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.This type of review encourages us to strive to provide you with excellent service.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Servie

10/10 Loistava

Rosalinda

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great adult pool area, friendly staff, the workout room needs to be updated and bigger. There’s only 2 treadmills
Yöpyi 4 yötÀ toukokuussa 2024
Guest service. vastasi 24.5.2024
Dear Rosalinda, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

8/10 HyvÀ

Grayson Spencer

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We booked the royal tower and loved it. We got special benefits like dining options and a butler to make our reservation for us. We hated the main buffet so I’m happy we had the extra dining options
Yöpyi 4 yötÀ toukokuussa 2024
Guest service. vastasi 21.5.2024
Dear Grayson Spencer, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

YOICHI

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was amazing!
Yöpyi 3 yötÀ toukokuussa 2024
Kind regards, Guest Service vastasi 21.5.2024
Dear Yoichi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Loistava

John

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent and beautiful property. Jessica my online guest butler was outstanding.
Yöpyi 3 yötÀ toukokuussa 2024
Sincerely, Guest Service vastasi 21.5.2024
Dear John,Thank you for sharing your comments regarding your recent stay.It is an honor to have hosted you and to know that you enjoyed the quality of our food and the service provided by our staff, especially Jessica.We look forward to welcoming you on your next Cancun vacation!

8/10 HyvÀ

Stanley

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a pleasant experience
Yöpyi 5 yötÀ toukokuussa 2024
Best regards, Guest Service vastasi 21.5.2024
Dear Stanley,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

8/10 HyvÀ

DARRIO

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
What I like the most was the staff member was friendly
Yöpyi 3 yötÀ toukokuussa 2024
Best regards, Guest Service vastasi 21.5.2024
Dear Darrio,We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

10/10 Loistava

Tonya

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was great. The only thing i didn't like was them trying to get us to buty a time share
Yöpyi 7 yötÀ toukokuussa 2024
Kind regards, Guest Service vastasi 21.5.2024
Dear Tonya,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. In the same way, I sincerely apologize for the perception of staff pressure you share with us.Once again, thank you for the opportunity for improvement that your words offer us.

8/10 HyvÀ

Natasha

HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötÀ toukokuussa 2024
Kind regards, Guest Service vastasi 21.5.2024
Dear Natasha,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

8/10 HyvÀ

Nick

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was good. Staffs are very friendly. The rooms are older and we can hear noise from above and next door.
Yöpyi 5 yötÀ toukokuussa 2024
Guest Service vastasi 20.5.2024
Dear NickThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We hope to continue being your preference and it will be a pleasure to see you in the near future.Kind regards,

8/10 HyvÀ

john, Satellite beach

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff is amazing
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear John Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Loistava

Najah

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to visit
Yöpyi 6 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear NajahThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

4/10 Huono

William J

HyvÀÀ: Siisteys ja henkilökunta ja palvelu
The air conditioning in my room never get below 75 degrees and my ceiling fan was broken. The 2 pools needed double the amount of chairs. I had the worst prime rib (paid extra for), worst chicken parm, worst seafood tomato dinner and worst chinese food, in my life. And to cap it off, the whole hotel lost power for 4 hours on my last night there. The best parts were the amazing, friendly staff, the buffet breakfast and anytime all you can eat ice cream in the cafe.
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear William JThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

8/10 HyvÀ

Ashraf

Matkusti perheen kanssa
Good place
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear AshrafThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Loistava

Mohjyot

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was huge and the restaurants inside the property were excellent.
Yöpyi 5 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear MohjyotThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Loistava

Deborah

Matkusti ryhmÀn kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing stay at this resort. Service was great & staff were very friendly. Food & drinks were very good & I liked that there was a adult pool option. Shows were good as well & the view from the junior suite was beautiful. Spa was excellent & reasonably priced. We didn't want to leave & will return. Its my 2nd time here. Also really enjoyed X Caret Park. Show was awesome 😊
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 19.5.2024
Dear DeborahThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely

10/10 Loistava

Daniela

Matkusti perheen kanssa, Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing resort!! Would definitely stay there again.
Yöpyi 4 yötÀ toukokuussa 2024
Guest service vastasi 20.5.2024
Dear DanielaThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Loistava

Arturo

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was good, great hotel and attention from personnel was so good.
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 20.5.2024
Dear ArturoThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal CancĂșn. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

8/10 HyvÀ

Anika

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was beautiful. The view was immaculate. The only thing I would have wanted is access to all of the restaurants on the resort.
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 20.5.2024
Dear AnikaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Loistava

Elton

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötÀ helmikuussa 2024
Best regards, Guest Service vastasi 18.5.2024
Dear Elton,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

10/10 Loistava

Sujany Sue

Matkusti ryhmÀn kanssa, Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our stay, all the staff were so welcoming and helpful! Shoutout to the bartenders and restaurant staff (especially Gabino, Oliverio, Angel, Aurielo and Raymundo) for making amazing drinks and great conversation. The resort was beautiful and kept really clean!
Yöpyi 5 yötÀ toukokuussa 2024
Guest service. vastasi 15.5.2024
Dear Sujany Sue, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Emiliano

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My partner and I had a great time. The food and drinks were excellent, the staff was awesome and the servers give you top tier service! The only thing is that our room was super hot the whole day for every day we were there. Not sure if the AC was not working properly or that’s just how it is. But other than that everything else was great. I will definitely recommend this place to friends and family that go to Cancun, and will definitely go back myself!
Yöpyi 5 yötÀ toukokuussa 2024
Guest Service vastasi 13.5.2024
Dear Emiliano,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope you will come back to visit us again in the future. See you always!

8/10 HyvÀ

Alex

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This food could be a little better not what I expected. Be aware if you scheduling a shuttle to the airport they will not notify you about the ride. I honestly think this property is working with the taxi drivers
Yöpyi 3 yötÀ toukokuussa 2024
Guest Service vastasi 13.5.2024
Dear AlexThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

6/10 OK

Jestiny

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We enjoyed our stay. The views were amazing and the hospitality of the staff was incredible. We really enjoyed the butler service willing and able to assist with every need. There is room for improvement in the alcohol choice, there should be more top shelf liquor available. Also, we didn't find the food at the buffet to be too enjoyable. Aside from this, it was a nice stay.
Yöpyi 3 yötÀ toukokuussa 2024
Guest Service vastasi 13.5.2024
Dear JestinyThank you for sharing your feeling with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely

10/10 Loistava

Jose

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötÀ toukokuussa 2024
Kind regards, Guest Service vastasi 13.5.2024
Dear Jose,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

8/10 HyvÀ

Lindsey

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall our stay was satisfactory. My two critiques are food and beach/pool chairs. The food was very bland and mediocre. As far as the pool and beach chairs, it was a fight every morning to get one. The resort definitely needs to add more! On a positive note, the staff was absolutely amazing. We also enjoyed the adult swim up bar.
Yöpyi 6 yötÀ toukokuussa 2024
Guest service. vastasi 12.5.2024
Dear Lindsey, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 HirveÀ

Jana

Matkusti perheen kanssa
HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Clean, beautiful view, fun to have access to step down pool from patio.
Yöpyi 5 yötÀ toukokuussa 2024
Guest Service vastasi 11.5.2024
Dear JanaThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny CancĂșn. Sincerely

10/10 Loistava

Israel

HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Awesome vacation experience
Yöpyi 4 yötÀ toukokuussa 2024
Guest Service vastasi 11.5.2024
Dear Israel, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Loistava

Irene

HyvÀÀ: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 6 yötÀ toukokuussa 2024
Guest service. vastasi 12.5.2024
Dear Irene, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

othman

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
beautiful resort
Yöpyi 3 yötÀ toukokuussa 2024
Best regards, Guest Service vastasi 10.5.2024
Dear Othman,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Loistava

Kenneth

Matkusti perheen kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice resort with good price and great staff, room have a ocean view.
Yöpyi 5 yötÀ huhtikuussa 2024
Best regards, Guest Service vastasi 10.5.2024
Dear Kenneth,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope to welcome you again on your next vacation in the Mexican Caribbean.

10/10 Loistava

Saurabhkumar

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy access to beach and swimming pool. Beach was clean and hotel staff service was excellent.
Yöpyi 5 yötÀ toukokuussa 2024
Guest service. vastasi 10.5.2024
Dear Saurabhkumar, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Shreyansh

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best Resort in the Luxury Hotel. We booked the Royal tower room, and it was amazing. our personal butler, ( Rocia ) made sure that our stay is very comfortable form the very first day till we left. She went above and beyond with everything during our stay. Very kind and helpful. We did not have to worry about anything but to keep and enjoying ( as she would tell us everyday :-) ) Rozumel ( one of the staff from the Prime Rib restaurant ) was the coolest and most helpful person. One of the best waiter we have ever seen in the Resort. He made us feel so special everytime we go to the restaurant. Very kind and human being. Best resort to stay in the Hotel Zone in Cancun. we stayed there for few days, and it was really amazing. Do book the Royal Tower room. It will be cherry on the top.
Guest service. vastasi 9.5.2024
Dear Sheryansh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Loistava

Stella

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Tutto splendido, ristoranti squisiti, personale gentilissimo
Yöpyi 4 yötÀ huhtikuussa 2024
Guest service. vastasi 8.5.2024
Dear Stella, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service.

10/10 Loistava

Nelsi Venecia, detroit

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Need more night activities and fun for the young people.
Yöpyi 5 yötÀ huhtikuussa 2024
Best regards, Guest Service vastasi 8.5.2024
Dear Nelsi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to welcome you again, see you very soon.

10/10 Loistava

Sergio

Yöpyi 4 yötÀ huhtikuussa 2024

2/10 HirveÀ

Neel Amit, Rockledge

Matkusti kumppanin kanssa
HyvÀÀ: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Private beach access is great, hotel staff is ready to help. Rooms are terrible and need remodeling. AC wasn’t working in the room even after putting maintenance request.
Yöpyi 4 yötÀ toukokuussa 2024
Best regards, Guest Service vastasi 6.5.2024
Dear Neel,Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

10/10 Loistava

Manuel

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel staff went above and beyond to care for our needs during our stay at this beautiful resort.
Yöpyi 5 yötÀ huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear ManuelThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Loistava

Amber

Matkusti ryhmÀn kanssa, Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 7 yötÀ huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear AmberThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Loistava

Linda Mary

HyvÀÀ: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 10 yötÀ huhtikuussa 2024
Guest Service vastasi 5.5.2024
Dear Linda MaryThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Loistava

Jessica

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, all the staff is very kind and excellent restaurants!
Yöpyi 3 yötÀ huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear JessicaThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

8/10 HyvÀ

Elizabeth

Matkusti kumppanin kanssa
HyvÀÀ: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Such a beautiful place to relax and even have fun! Everyone was so nice and helpful, the only issue we had was the constant trying to see timeshare. Everything else was great, from the vewis, the food, the entertainment and the staff. Would have gotten 5 stars if it werent for the peer pressure for the timeshare.
Yöpyi 6 yötÀ huhtikuussa 2024
Guest Service vastasi 4.5.2024
Dear ElizabethThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely