8/10 Hyvä
Leslie
Matkusti kumppanin kanssa
6.12.2025
Second year that we stay at the Chez for thanksgiving weekend. I absolutely enjoyed my stay last year which is why we chose to stay again this year. Everything was fine even though the heater wasn’t working on the fifth floor, which is where we had to stay. Norma suggested that check out at 11, so we could get a new room. Fatima and this other lady helped us the next day and the service was alright. Fatima stated she would leave a note, and the other lady tried to encourage us to stay on the fifth floor. No note was left, but when we checked back in that night Norma helped us again and she was so kind and accommodated us from the third to the first floor. Absolutely loved her customer service both nights and made our stay more enjoyable. I appreciate her willingness to help us and provide excellent service. Norma is the reason we will probably continue staying at the Chez when visiting Chicago! Give that lady a CHRISTMAS BONUS!!




Leslie
Yöpyi 2 yötä marraskuussa 2025




























