As expected for a budget hotel, the room was small and bathroom even smaller, but it didn't cause any practical problems nevertheless. Everything was tidy.
What we were really disappointed of was the selection of breakfast items for anyone with a grainfree or lactose free diet (my friend happens to fall into those categories, not by choice but because some people just have allergies/intolerances).
There was nothing lactose-free for her like even milk for her coffee! She took some charcuterie and vegetables and was hoping to find eggs or bacon because they are a pretty safe choice for her.
When we came to the warm food and asked about the lactose in the potato pancakes, the answer was that they are not lactose free. My friend then proceeded to ask whether the omelette was suitable for her. It was probably a misunderstanding but a staff member answered that it only contains egg when we asked "is it only egg".
My friend took some omelette then but started doubting.
When I went to confirm the information, the same person said that it does have lactose and thus is not suitable for my friend.
Given the context that we had just asked about lactose-free items, it was a bit strange that the staff member didn't say that the omelette was not ok for my friend in the first place. They did apologize and offered my friend some fruits, so my friend's breakfast consisted of cold cuts, veggies, an apple and black coffee.
Is it really that hard to provide more options in 2020s?