6/10 OK
Timo
4.12.2023
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
New hotel property but difficulties in processes
The hotel property is well located, practically brand new, very big hotel. Nothing to mention except elevators. There are 5-6 elevators in one line and people were very confused about the operation. When you wait and the elevator comes, you can hardly see the light that shows which one arrived. If you see it, you can hardly reach it (or not), especially if it's the one most far away from you. People were running and still missing the elevator.
What comes to service, there are more severe problems. First, many of the personnel lack basic social manners: welcoming, saying 'good morning' (especially at breakfast lounge), smiling, taking eye-contact etc. Management should focus on this seriously. Also, it was not only once or twice during our four-night stay, when we saw that people were almost hit by the service cart at the breakfast as personnel were implementing agressive 'me first' behaviour while collecting plates and glasses with their cart. All in all the breakfast service seemed to be more or less chaos as the lounge is like a labyrint and not enough capacity to grant enough tables and seating. Hotel guests were asked to book a time for the breakfast from the hotel app in order to control the number of guests at the breakfast but it didn't work out as nobody seemed to monitor it.
Timo
Yöpyi 3 yötä marraskuussa 2023