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Arvostelut: Embassy Suites by Hilton Denver Downtown Convention Center

4 out of 5
Embassy Suites by Hilton Denver Downtown Convention Center
1420 Stout Street, Denver, CO

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 886 kautta 1404 arvostelua" "
Arvosana 8 - Hyvä. 278 kautta 1404 arvostelua" "
Arvosana 6 - OK. 131 kautta 1404 arvostelua" "
Arvosana 4 - Huono. 57 kautta 1404 arvostelua" "
Arvosana 2 - Hirveä. 52 kautta 1404 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

lisa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff and rooms
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Wilson

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and friendly staff, the food options were good
Yöpyi 3 yötä toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 24.5.2024
We appreciate the kind words, thank you for staying with us!

10/10 Loistava

Susan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was wonderful and helpful. Great service.
Yöpyi 4 yötä toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 24.5.2024
We appreciate your feedback, thank you for staying with us!

8/10 Hyvä

Lloyd

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Tony vastasi 17.5.2024
Thank-you for staying with us, we appreciate your feedback.

8/10 Hyvä

Jake

Yöpyi 1 yön toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 15.5.2024
Thank you for sharing your feedback, we appreciate you staying here with us.

10/10 Loistava

Juliann

Matkusti perheen kanssa
The valet service was great! Front desk staff was very accommodating. Elements was delish!! Evening reception was a great bonus and not expected. Good location Stout St restaurant was amazing and accommodated our party of 12 with very little notice Fabulous experience We booked 2 rooms My parents booked a room Extended family booked 2 rooms It was great!
Yöpyi 3 yötä toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 7.5.2024
Thank you so much for the kind words! We appreciate you staying here with us,

10/10 Loistava

Sandra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great olace
Yöpyi 1 yön toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 7.5.2024
Thank you for your feedback!

10/10 Loistava

Alondra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 8.5.2024
Thank you for your feedback! We appreciate you staying here with us!

10/10 Loistava

Christopher

Yöpyi 2 yötä toukokuussa 2024

4/10 Huono

Nick

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
We ended up having to check in twice, and we had random people walk into our room twice after checking in.
Yöpyi 2 yötä toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 7.5.2024
Hello, Thank you for your feedback. Your experience has been shared with the hotel staff to ensure this issue does not happen again.

6/10 OK

Gabriella

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The food was great for breakfast but we paid for this hotel for the pool and unfortunately it was -2° inside the pool. Truly unfortunate.
Yöpyi 2 yötä toukokuussa 2024
-Embassy Suites Downtown Denver vastasi 7.5.2024
Hello, thank you for sharing your experience with us. I have passed this information over to our maintenance team and our pool temperature has been fixed.

8/10 Hyvä

Keaundra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/A
Yöpyi 2 yötä huhtikuussa 2024
-Embassysuitesdd vastasi 3.5.2024
Thank you for your feedback!

10/10 Loistava

Bridget

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Within walking distance to the Avalanche game! The staff was amazing! Very clean and food was great
Yöpyi 1 yön huhtikuussa 2024
-EmbassySuitesDenverDowntown vastasi 3.5.2024
We appreciate the kind words! Thank you for staying with us!

8/10 Hyvä

Nader

Yöpyi 1 yön huhtikuussa 2024
-EmbassySuitesDD vastasi 22.5.2024
Thank you for sharing your feedback with us!

8/10 Hyvä

Colt, Holyoke

Yöpyi 1 yön huhtikuussa 2024
-EmbassySuitesDowntownDenver vastasi 20.5.2024
Thhank you for your feedback!

10/10 Loistava

Ernesto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 30.4.2024
Thank you for your feedback! We appreciate you staying with us!

4/10 Huono

Charles

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The room was not clean. There was old and damaged furniture similar to what you’d expect in a hostile. The pull out mattress was old, worn and stained. There was obvious water damage in the bathroom. Not the worst stay I’ve ever had but definitely disappointing for the price. When you pay almost $300 for a one night, you expect a nice room.
Yöpyi 1 yön huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 30.4.2024
Hello, I am sorry to hear that your stay experience with us did not meet your expectations. We appreciate your feedback and it will be shared with the staff

2/10 Hirveä

Heather

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have a medically fragile son who became very sick the day of our trip resulting in us needing to cancel our entire trip. Expedia tried to reach out to the property to get an exception to the cancellation policy but they were unable to obtain a refund or credit. I do understand the necessity for cancellation policies but I also think there are times when exceptions should be allowed. Our son often ends up in the PICU or life-flighted to a hospital when sick and we couldnt risk that (or worse) while trying to force a trip just to avoid losing the $220 for the room.
Yöpyi 1 yön huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 30.4.2024
I am sorry to hear about your situation, unfortunately we do not control 3rd party cancellations on our end here at the hotel.

8/10 Hyvä

Debra Kathleen, baldwyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 30.4.2024
Thank you for staying with us, we appreciate your feedback!

10/10 Loistava

Bryan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This facility is right across the street from the convention center and lots of restaurants. There is a ton of food and shops nearby. The only thing that was not excellent, was the parking. They have valet only for $56/night. If you park on the street, you have to pay no matter where you are.
Yöpyi 3 yötä huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 30.4.2024
Thank you for your feedback! We appreciate you staying with us!

10/10 Loistava

Jasmine

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great amenities! Clean property. Friendly staff.
Yöpyi 2 yötä huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 22.4.2024
We are glad you enjoyed your stay with us, and we appreciate your feedback! We hope to see you again soon.

6/10 OK

Karen

Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2024
Embassy Suites Denver Downtown vastasi 23.4.2024
Good morning Karen,Thank you for taking the time to share your feedback. We strive for our valued guests to have an exceptional experience with us and would greatly appreciate the opportunity to hear what would have made your stay more enjoyable. We will be reaching out via email to see if there is anything we can do to make this right for you.

10/10 Loistava

Borislav

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great breakfast
Yöpyi 1 yön huhtikuussa 2024
-Embassy Suites Downtown Denver vastasi 21.4.2024
Thank you for your feedback!

10/10 Loistava

Josefina, Montrose

Yöpyi 1 yön huhtikuussa 2024
Tony vastasi 14.5.2024
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 Loistava

gabriela

Yöpyi 2 yötä huhtikuussa 2024
Tony vastasi 14.5.2024
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 Loistava

Jaime

Yöpyi 1 yön huhtikuussa 2024
Embassy Suites Denver Downtown Team vastasi 10.5.2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled to see that you had a wonderful experience during your stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us. We appreciate your support and look forward to welcoming you back soon!

10/10 Loistava

Sharaya

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was Great! Thank you to all the staff!
Yöpyi 1 yön huhtikuussa 2024
Embassy Suites Denver Downtown. -Front Desk Team vastasi 9.4.2024
Good morning, Sharaya, thank you for providing your feedback, we strive to provide exceptional customer service and we are very happy to hear that the staff was helpful to you during your stay, have a great day!

10/10 Loistava

Tanya

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
had a great trip
Yöpyi 3 yötä huhtikuussa 2024
Embassy Suites Denver Downtown. -Front Desk Team vastasi 9.4.2024
Good morning, Tanya, thank you for providing your feedback, we are happy to hear that you enjoyed your trip, and we hope to see you again soon, have a great day!

4/10 Huono

Kimberly

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys ja palvelut/mukavuudet
Some staff was amazing, the evening front desk staff was mean? Disrespectful And!!!!!! They were rude to my 8 year old!
Yöpyi 1 yön huhtikuussa 2024
Embassy Suites Denver Downtown Team vastasi 9.4.2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any interactions with our evening front desk staff that fell short of the excellent service standards we aim to provide. It deeply concerns us to hear that you and your child experience any rudeness or disrespect during your stay. We take matters like this very seriously, and your comments have been shared with our management team for immediate review and follow-up. Appropriate measures will be taken to address and rectify any behaviour that does not align with our values of hospitality and professionalism. We appreciate your kind words about some of the staff members, we are committed to ensuring that all our guests feel welcomed and valued at all times. We hope for the opportunity to welcome you back in the future and to provide you with the exceptional service and hospitality that you deserve.

10/10 Loistava

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it the breakfast was amazing
Yöpyi 2 yötä huhtikuussa 2024
Embassy Suites Denver Downtown. -Front Desk Team vastasi 9.4.2024
Thank you, Nicole, for providing your feedback, we greatly appreciate it, we are happy to hear that you enjoyed the breakfast, have a great day!

10/10 Loistava

CLAUDINE, Frisco

Yöpyi 2 yötä huhtikuussa 2024
-EmbassysuitesDowntownDenver vastasi 27.4.2024
Thank you for your feedback!

10/10 Loistava

PAULALLEN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was beatutiful.
Yöpyi 3 yötä huhtikuussa 2024
-EmbassysuitesDowntownDenver vastasi 6.4.2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we look forward to your next visit!

4/10 Huono

Alyssa

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our TV wasnt working right, felt like the hotel needed an upgrade
Yöpyi 1 yön maaliskuussa 2024
-EmbassysuitesDowntownDenver vastasi 4.4.2024
We appreciate your feedback and we will share this with our hotel leadership team. Thank you!

10/10 Loistava

James

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very polite and helpful. Overall stay was enjoyable. Would definately stay again and recommend to friends and family.
Yöpyi 1 yön maaliskuussa 2024
-EmbassysuitesDowntownDenver vastasi 4.4.2024
Thank you for your feedback! We appreciate your kind words and we look forward to your next visit with us.

10/10 Loistava

maria_cx

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
-EmbassysuitesDowntownDenver vastasi 4.4.2024
Thank you for your feedback!

10/10 Loistava

Gretchen

Yöpyi 3 yötä maaliskuussa 2024
-EmbassySuitesDowntownDenver vastasi 21.4.2024
Thank you for choosing to stay with us! We appreciate your feedback.

10/10 Loistava

Alian, MIAMI

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good service
Yöpyi 4 yötä maaliskuussa 2024
Tony vastasi 1.4.2024
Thank you for staying with us!

10/10 Loistava

Johnathan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extremely kid friendly! Parking was a little pricey but the free breakfast made up for it ten fold!
Yöpyi 1 yön maaliskuussa 2024
Tony vastasi 1.4.2024
Thank you for staying with us!

10/10 Loistava

Jodie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the evening happy hour reception and the quiet atmosphere
Yöpyi 1 yön maaliskuussa 2024
Tony vastasi 31.3.2024
Thank-you for staying with us!

10/10 Loistava

Jay, Colorado Springs

Yöpyi 3 yötä maaliskuussa 2024
Tony vastasi 17.4.2024
Thank you for your feedback, we look forward to seeing you again.

10/10 Loistava

Jeff

Hyvää: Palvelut/mukavuudet
Clean and very attentive. Great breakfast options.
Yöpyi 5 yötä maaliskuussa 2024
-EmbassysuitesDD vastasi 27.3.2024
We appreciate your feedback! thank you for staying with us!

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 4 yötä maaliskuussa 2024
-EmbassySuitesDD vastasi 27.3.2024
Thank you for choosing to stay here with us and we appreciate your feedback!

10/10 Loistava

Rodrigo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Tony vastasi 26.3.2024
Thank-you for staying with us!

10/10 Loistava

Michael, Driftwood

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Thank you
Yöpyi 3 yötä maaliskuussa 2024
Embassy Suites Denver Downtown vastasi 25.3.2024
Thank you for taking the time to leave your feedback! We're so glad to hear you enjoyed your stay with us and hope to welcome you back soon.

10/10 Loistava

Conni

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was great, manager reception was lovely as was the hot breakfast. Loved not having to find a place to eat for breakfast. Front desk folks were very helpful and accommodating. The restaurant/room service is where I had the issue. Delivery was not the problem, lovely man delivered and was very friendly, but the food was uneatable! The nachos were stale tortilla chips getting drowned in canned cheese sauce that you'd find at the gas station or movie theater. It has about 10 black beans total and a few old diced tomato pieces and two pieces of corn. The sauce was so heavy that the stale chips were soggy and it all arrived cold. Plus the final cost with tip was around $30.
Yöpyi 2 yötä maaliskuussa 2024
Tony vastasi 24.3.2024
We appreciate your feedback & we thank-you for staying with us. I will pass on this information to our Food & Beverage teams. We strive to improve & hope we'll see you again soon!

6/10 OK

Aisha

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
Hotel was good but housekeeping was very poor. Would not do any vacuuming or proper restroom cleaning. The staff was okay but for most part seemed to be hating their job and did not go above and beyond with their service.
Yöpyi 4 yötä maaliskuussa 2024
-Embassysuitesdd vastasi 18.3.2024
Thank you for your feedback, we are sorry to hear that your housekeeping needs were not met. We will go over this with the staff as room for improvement. Thank you again!

6/10 OK

Jessica

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.
Yöpyi 4 yötä maaliskuussa 2024
-Embassysuitesdd vastasi 17.3.2024
Hello, thank you for your feedback and we appreciate your business with us! I am sorry to hear that your stay was not up to brand standards. We have taken note of your concerns so we can get these issues resolved for the next guest. Thank you!

10/10 Loistava

Sarah

Yöpyi 4 yötä maaliskuussa 2024
-Embassy Suites Downtown Denver vastasi 5.4.2024
Thank you for your feedback. We appreciate you staying with us!

8/10 Hyvä

Cheryl

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
-Embassysuitesdd vastasi 17.3.2024
Thank you for your feedback!

10/10 Loistava

Kathryn

Yöpyi 4 yötä maaliskuussa 2024
-Embassy Suites Downtown Denver vastasi 2.4.2024
Thank you for your feedback! We appreciate you staying with us!