Dear Maria,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Vidhi Waghela Guest Relations Officer

Dear Ari, Thank you very much for your kind feedback. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We look forward to welcoming you back for another memorable experience. Kind Regards, Juan Carlos Reina, General Manager

Dear Guest, Thank you for your kind review. We are glad we were able to meet all your requirements for a perfect stay. We look forward to seeing you again soon, Kind Regards, Juan Carlos Reina, General Manager

Dear Petri, Thank you for taking the time to share your review. While we appreciate your mention of our location, we regret that your room was not entirely to your satisfaction. Please rest assured that your comments have been taken into consideration. It would be a pleasure to welcome you again. Kindest regards, Juan Carlos Reina, General Manager

Dear Antti, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel and for your 6 out of 5 rating! We are most delighted to read that you have enjoyed your stay with us and that you could truly relax, enjoy all our services and ensure that our hearty breakfast gave you the perfect start to every day. We appreciate you taking the time to comment on our friendly and helpful team; who strive to provide the very best personal and unique service. Once again, thank you and we look forward for your return! Kind regards, General Manager

Dear Sara Rani,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Paul,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Hernan,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Christina,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear David,Thank you for your review.We regret to hear that your initial room did not meet your expectations due to an unpleasant odor and that the air conditioning in the subsequent room was not to your satisfaction. We aim to provide a comfortable environment and apologize if we fell short in this regard.However, we are pleased to note that our staff's service made a positive impact during your stay and that the cleanliness of the room was up to your standards. We continually endeavor to deliver exceptional service and are glad that this aspect was appreciated.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Jörg,Thank you for your review.We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Gina,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Karen Nicola,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Volker,Thank you for taking the time to share your feedback.We are delighted to hear that you found our location satisfactory and our breakfast offerings to your liking. It is our aim to provide a diverse and enjoyable dining experience for all our guests. We regret to hear about the issues you experienced with your room allocation and condition. Please be assured that we strive to allocate rooms that meet our guests' expectations and are well-maintained. Our team is dedicated to providing impeccable service and it saddens us to learn that we did not meet these standards during your stay. We take pride in our hotel's cleanliness and service, and we are disheartened that your experience was not reflective of our usual high standards. Additionally, we understand that the comfort and satisfaction provided by our room amenities are essential for an enjoyable stay, and we apologize if we fell short in this regard.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Guest Relations Team

Dear Amedeo,Thank you for taking the time to share your feedback.It is rewarding to know you had a nice stay. We are very sorry that your dining experience was not completely satisfactory and would like to extend our sincere apologies. We regret that you did not inform us at the time of any issues you had so that we might have taken the necessary corrective action to ensure you left us satisfied.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Guest Relations Team

Dear Guest, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Rupesh,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Kathleen,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Liliana,Thank you for your positive feedback.We are pleased to know that the room cleanliness, hotel condition, service and room amenities met your expectations and contributed to a memorable experience. We are proud to offer facilities and services that highlight our team's commitment to excellence and the comfort of our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Viorel, Thank you very much for your kind feedback.We are thrilled to learn that our prime location, diverse culinary offerings, and the pristine beach and swimming pool facilities exceeded your expectations and contributed to a memorable stay. It is gratifying to know that the views from our property served as a fantastic backdrop for your visit. Our team takes great pride in maintaining the highest standards of cleanliness and service to ensure that our guests have a comfortable and enjoyable experience. Your commendation of the room amenities further reflects our commitment to providing a luxurious stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Nadine,We appreciate that you took the time to share your experience with us.We are sorry if the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We understand from your review that apparently you were not properly informed about our hotel’s services and the associated fees prior to your arrival. We would like to apologize and take this opportunity to inform you that a full description of our services is available online. It seems our policy of not allowing sunbeds to be reserved was not enforced during your visit. Your mention of this matter did not go unnoticed and we are pleased to inform you that, with immediate effect, we will be reinforcing this regulation.Moreover, we regret that you were disappointed with our breakfast buffet, as we strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals and yogurts.We are also sorry to hear that the nearby beach was not exactly what you had been expecting and have noted your feedback.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Relations Team

Dear Vera,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Mark,Thank you for sharing your experience.We regret to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the variety of our half board offering and the quality of beach towels and parasols have been noted. We strive to provide excellent amenities and will look into these matters. It's disappointing to learn that our Happy Hour did not extend to the outdoor areas, and we apologize for any inconvenience caused by the pricing of water in the evening. We appreciate your advice on transportation options, and we'll ensure to communicate the value of our services clearly to our guests. We are delighted to hear that you enjoyed the location of our property and the quality of food at our Indian restaurant and beach bar. It is heartening to know that these experiences have positively contributed to your time with us.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Guest,Thank you for reviewing your stay with us.We are very pleased to know that you appreciated the room we accommodated you and thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.However, we are concerned by your comment concerning the service of any of our waiters and we will certainly be passing on your comments directly to management, however, we are pleased to learn that you had positive interactions with the majority of our team members and felt well looked after at all times, which is our ultimate goal.We look forward to the pleasure of seeing you on a future occasion.Kind regards,Guest Relations Team

Dear Antonino, Thank you very much for your kind feedback.Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We will be taking your comment into consideration as we assess the situation.Thank you for mentioning our tasty breakfast, an ideal way to start your day.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Jochen,Thank you for sharing your opinion of your stay with us.We are glad to know that most aspects of your stay was to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We look forward to welcoming you back. Best regards,Guest Relations Team

Dear Johanna,Thank you for your positive feedback.We are delighted to hear that you've enjoyed the personal touch our hotel offers and that our staff's attentiveness and helpfulness continue to meet your expectations.Your loyalty is invaluable to us, and it's wonderful to know that we have been your choice of stay for the fourth time. It's an honor to consistently ensure your stays are comfortable and that the quality of our room amenities, cleanliness, and service meet your satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that your stay was so enjoyable and that you appreciated the proximity to the shopping destinations. Your commendation of our room cleanliness, hotel condition, service, and amenities is greatly valued, and we take pride in providing our guests with an impeccable experience. It is delightful to know that the efforts of our dedicated team have not gone unnoticed and that the comfort of our rooms met your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Relations Team

Dear Dawn,Thank you for your positive feedback.We are thrilled to hear that the comfort of our beds contributed to a restful stay and that the variety of food options met your expectations. It is especially rewarding to know that our staff made you and your family feel uniquely valued during your time with us. Your recommendation is greatly appreciated and serves as a wonderful testament to the dedication of our team.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Antonia,Thank you for your positive feedback.We are delighted to hear that you enjoyed our incredible pool and found our staff to be adorable. It is always a pleasure to receive positive feedback about our team members. We are also glad that you appreciated the delicious food served at our restaurants.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Relations Team

Dear Lisa,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Guest, Thank you very much for your kind feedback.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.Moreover, we appreciate your kind words towards our team members. It encourages us to continue to maintain the high standards of service we set ourselves.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Miguel, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Guest,Thank you for your review.We regret to hear that the pool area did not meet your expectations regarding the water policy. Our aim is to ensure a pristine environment and exceptional service for all our guests, while adhering to health and safety regulations. We are thrilled to learn that you found our hotel clean, comfortable, and well-equipped, and that our staff made a positive impression during your stay. Your kind words about our facilities and services are greatly appreciated and will be shared with the team.We look forward to welcoming you back. Best regards,Guest Relations Team

Dear Talip, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Nitin, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Guest,Thank you for reviewing your stay with us.We regret that on this trip you were unable to make use of our pools, our opening times are to respect the right of all our guests to downtime and time to relax during their stay,We are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Guest Relations Team

Dear Romain,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Pinar,Thank you for your positive feedback.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Albert, Thank you very much for your kind feedback.We are thrilled to hear that our strategic location provided convenient access to shopping and transportation options. It's wonderful to know that the proximity of the pool and beach added value to your stay, and the views from our indoor pool across the Palm were to your liking. We're equally pleased that our team's friendly demeanor contributed positively to your experience with us. Your commendation on the cleanliness of our rooms and the overall condition of the hotel is greatly appreciated.We look forward to the opportunity to welcome you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Anatoli, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Mercury, Thank you very much for your kind feedback.Your praise for our staffs, particularly Masud, Lopchan, and Mainul, as well as Akram and Hakam, is much appreciated. We're delighted to hear that our team's hospitality contributed to a memorable birthday vacation for you. It is heartening to know that our efforts to provide top-notch service and amenities have been recognized, and we are glad that you found your stay to be worthy of a 5-star rating.It seems that the room cleanliness did not quite meet your expectations, and for that, we sincerely apologize. We are continuously working to improve all aspects of our guest experience and your feedback is invaluable to us. Rest assured, we are committed to providing impeccable standards for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Simon,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear MilosWe sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Roisin Anne,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.