Sisäuima-allas, 2 ulkouima-allasta
Tarkista saatavuus

Arvostelut: Grand Hyatt Dubai

5 out of 5
Grand Hyatt Dubai
Riyadh Street, Sheikh Rashid Road, Dubai Healthcare City, Dubai

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 706 kautta 977 arvostelua" "
Arvosana 8 - Hyvä. 181 kautta 977 arvostelua" "
Arvosana 6 - OK. 54 kautta 977 arvostelua" "
Arvosana 4 - Huono. 15 kautta 977 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 977 arvostelua" "

9,6/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Jammu

Yöpyi 4 yötä maaliskuussa 2022

8/10 Hyvä

Eveliina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 9 yötä joulukuussa 2021
Fathi Khogaly vastasi 4.1.2022
Dear Eveliina, Thank you for leaving us a good rating! Best Regards, Fathi Khogaly Area Vice President & Cluster General Manager

10/10 Loistava

Jukka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
mukava paikka
kaikki toimi hyvin,iso allasalue,ainoa miinus sijainti kaukana kaupoista.
Yöpyi 1 yön joulukuussa 2021
Fathi Khogaly vastasi 4.1.2022
Dear Jukka, Thank you for leaving us with an excellent rating and feedback! We hope to have the pleasure of welcoming you back again soon! Best Regards, Fathi Khogaly Area Vice President & Cluster General Manager

4/10 Huono

Tarkistettu asiakas

Yöpyi 7 yötä marraskuussa 2019
Grand Hyatt Dubai team vastasi 9.12.2019
Dear Guest, We are sorry to see that your most recent visit to Grand Hyatt Dubai was not up to your expectations. We hope you give us another chance to further enhance your stay. Warm Regards, Grand Hyatt Dubai team

10/10 Loistava

ville-pekka

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hieno
Huone oli iso ja siisti. Allas alue täydellinen niille jotka tykkäävät ottaa aurinkoa ja uida. Wafi mall 10min kävelymatkan päässä ja samoin metro. Buffetissa illalla laaja valikoima.
Yöpyi 1 yön lokakuussa 2019
Fathi Khogaly vastasi 30.10.2019
Dear ville-pekka, Thank you for leaving us with an excellent rating and we are delighted to read that you had such an amazing stay with us and that you found everything to be of excellent quality. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club, and our health and leisure facilities, we aim to provide all-round guest satisfaction. Next time, should you want to book with us, may we kindly suggest that you book directly at our hotel website, for the best available rates! We appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Warm regards, Fathi Khogaly Cluster General Manager

6/10 OK

Mervi

Yöpyi 7 yötä joulukuussa 2018
Fathi Khogaly vastasi 8.1.2019
Dear Mervi, We are sorry to see that your most recent visit to Grand Hyatt Dubai was not up to your expectations. Do let us know how we can make your experience an even better one for the future! Warm regards, Fathi Khogaly General Manager

10/10 Loistava

Reeta

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotelli oli todella upea ja palvelu aina hyvin ystävällista ja nopeaa, jopa keskellä yötä kun lähdimme kotimatkalle. Huone oli tilava ja ylimääräinen täysmittainen sänky mahtui sinne ihan helposti, eikä siitä veloitettu ylimääräistä. Kylpyhuoneessa oli erillinen suihku ja kylpyamme, kaikki todella siistiä. Hotellin ravintoloista löytyi jokaiselle jotakin ja joissakin jopa aika edullisesti. Italialaisessa ravintolassa pääsi syömään ulos terassille. Allasalue oli upea ja lapsille löytyi omat altaat ja leikkialueet. Taksilla pääsi kätevästi ja suhteellisen edullisesti kaikkiin Dubain nähtävyyksiin ja ostoskeskuksiin. Lapsille löytyi vaikka mitä puuhaa melkein joka paikasta ja heitä näkyikin katukuvassa yllättävän paljon.
Manager vastasi 4.5.2017
Dear Reeta Thank you for taking the time to write a review of our hotel and we are delighted to hear that you and your family enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with the in room amenities provided to our guests, along with the selection of Food & Beverage options available at the hotel. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club and our health and leisure facilities, we aim to provide all-round guest satisfaction. Grand Hyatt Dubai continues to strive and deliver efficient service standards and we are delighted to know that we have achieved this during your stay with us. We are proud to live up to our "Grand" name. We appreciate your feedback and hope to welcome you back to Grand Hyatt Dubai in the near future. Warm regards, Fathi Khogaly General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Laadukas hotelli
Erinomainen hotelli jossa osataan palvella. Kaikki toimii eikä ollut valittamista. Lyhyt taksimatka kentälle ja kaupunkiin. Hyvät uima-altaat.
General Manager vastasi 26.2.2017
Thank you for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your most recent stay with us, while finding our location strategically positioned within the vicinity of the airport and the main highlights of Dubai. We certainly aim to be the best hotel in the Middle East so we hope we can enhance your experience even further on your next visit. With 13 Food and Beverage restaurants, our indoor and outdoor swimming pools, The Kidz Club, Ahasees Spa & Club and our health and leisure facilities, we aim to provide all-round guest satisfaction. Look forward to welcoming you back to Grand Hyatt Dubai on your next visit. Warm regards, Fathi Khogaly General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

10/10 Loistava

Tiiiiiiia

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Best hotel i have ever been!
Perfect one! The pool area, staff, service, rooms, location, food. Everything: five stars. The best hotel i have ever been in!

10/10 Loistava

IBBP, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Top quality
The best hotel experience of my life. The key must have been, that we chose to pay extra for the club level services, which were definitely worth everything we paid. Marvellous rooms, top class personal service and every answer got answered and things taken care of. We had a possibility to prolong our stay until 4.pm the next day due to the club level, which was extremely nice, since we had a night flight. We could also leave our luggage there and got a limousine transfer to the airport in the evening even though we had already checked out in the afternoon. I would definitely choose this one, if I would be spending only a couple of nights in Dubai. Great pool also.

10/10 Loistava

Jambaa

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Great
Great hotel,overall i was satisfied all the aspects of the hotel and specially staff was superb!

10/10 Loistava

Behroz, Johns Creek

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great front disk service
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

YASUHIRO

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
スタッフが親切でフレンドリー
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Bruce

Liikematkailija
Hyvää: Palvelut/mukavuudet
This was the most extraordinarily kind, helpful and professional staff I have ever had the honor to experience. My hat off to them and the management that has created such an oasis in the travel world
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

steven

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place,near airport.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Latifah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful !
Yöpyi 5 yötä toukokuussa 2024
Grand Hyatt Dubai Team vastasi 15.5.2024
Dear Latifah,Thank you for sharing your review.We look forward to welcoming you back soon at Grand Hyatt Dubai.

10/10 Loistava

Donna

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel, location for us was ideal and the staff were brilliant especially with the kids.
Yöpyi 5 yötä huhtikuussa 2024
Grand Hyatt Dubai Team vastasi 15.5.2024
Dear Donna,Many thanks for your kind review, and for highlighting our exceptional team which clearly made a positive and lasting impression on you.We look forward to welcoming you back soon.

10/10 Loistava

Marcel Albertus Wilhelmus

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to be. Breakfast and dinner is very good. Staff is extremely friendly. Rooms are spacy and well maintained. Unfortunately the Club Lounge is closed.
Yöpyi 3 yötä huhtikuussa 2024
Grand Hyatt Dubai Team vastasi 15.5.2024
Dear Marcel,Thank you for taking your time to write us your feedback. It warms our heart you had a positive and lasting impression on our team and facilities.It is a pleasure to have you as our guest and we look forward to welcoming you back on another 'Grand' stay with us.

8/10 Hyvä

Mischa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms large and clean
Yöpyi 1 yön huhtikuussa 2024
Grand Hyatt Dubai Team vastasi 13.5.2024
Dear Mischa,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Grand Hyatt Dubai Team

10/10 Loistava

Mahesh, des plaines

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall, the Grand Hyatt Dubai provided a distinguished and memorable experience, marked by its dedicated staff, excellent cuisine, and luxurious accommodations. It comes highly recommended for those seeking a touch of luxury and a team that prioritizes guest satisfaction. The collective efforts of the breakfast and room service teams reflect the hotel’s commitment to excellence in hospitality.
Yöpyi 3 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 18.4.2024
Dear Mahesh,Thank you for your glowing review of your experience at the Grand Hyatt Dubai! We are delighted to hear that we were able to provide you with a distinguished and memorable stay.It's wonderful to know that you found our team to be committed to guest satisfaction and that you enjoyed the efforts of our breakfast and room service teams. We thank you for your recommendation and we look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

8/10 Hyvä

Hayder

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and perfect for families
Yöpyi 2 yötä huhtikuussa 2024
Grand Hyatt Dubai Team vastasi 18.4.2024
Dear Hayder,Thank you for the rating and your thoughtful words.We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Rashidah

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My experience with the Hyatt Dubai was amazing. The property was clean, the staff was friendly and courteous, and my room was comfortable. The outdoor pool was amazing and they had a 24 hour adult pool inside. I would definitely recommend this property.
Yöpyi 7 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 18.4.2024
Dear Rashidah,Thank you for choosing Grand Hyatt Dubai. We are thrilled to learn that you had an amazing experience with us. We appreciate your kind words about the staff and the cleanliness. We thank you for your kind recommendation and we look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Till

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Tolle Poollandschaft für Kinder!
Yöpyi 3 yötä huhtikuussa 2024
Grand Hyatt Dubai Team vastasi 18.4.2024
Dear Till,Thank you for the rating and the recommendation for the kids pool!We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Kevin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel to chill out in Dubai by the pool. A little away from everything but handy for the metro or just use Uber.
Yöpyi 8 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 4.4.2024
Dear Kevin,Thank you for the 5-star rating and your thoughtful review. We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Ali

Yöpyi 2 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 18.4.2024
Dear Ali,Thank you for the glowing rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Mandeep

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 21.3.2024
Dear Mandeep,Thank you for the 5-star rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

8/10 Hyvä

Vishnu

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Nice room, the pool was being refurbished but they gave us free dinner to compensate but should have told us before that this was going on. Otherwise was a wry nice experience and great food
Yöpyi 2 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 21.3.2024
Dear Vishnu,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We are thrilled to learn that you had a pleasant experience with us. We apologize for any inconvenience caused due to the on-going construction and we will surely review our communication regarding the same.We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Hussam

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice huge Property. Amazing staff. Very wide range of breakfast options.
Yöpyi 1 yön maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 21.3.2024
Dear Hussan,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We are thrilled to learn that you had an amazing stay with us and enjoyed the wide range of options for breakfast. We thank you for you kind words and look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Ellaha

Yöpyi 4 yötä maaliskuussa 2024
Grand Hyatt Dubai Team vastasi 4.4.2024
Dear Ellaha,Thank you for the 5-star rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Tony

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything of easy access
Yöpyi 2 yötä helmikuussa 2024
Grand Hyatt Dubai Team vastasi 12.3.2024
Dear Tony,Thank you for taking the time to write about your recent stay experience at Grand Hyatt Dubai. We are thrilled to learn that you found the hotel very accessible. We hope you enjoyed your stay with us and we look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

CAMIL

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
everything is great
Yöpyi 2 yötä helmikuussa 2024
Grand Hyatt Dubai Team vastasi 5.3.2024
Dear Camil,Thank you for the kind feedback about your recent stay with us. It warms our hearts to learn that you enjoyed your stay and found everything to be great during your stay.We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

6/10 OK

ElijahandMelanie

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The facility is beautiful! Unfortunately though it was very noisy in the room above me both nights I stayed. I was unable to sleep well because of the noise. I was also disappointed that my room was not serviced during the day while I was out. They came by at 8:40pm to clean my room but that didn’t suit me as I was already back in my room at that time. Overall I was disappointed by my stay there. It’s a beautiful place but I would not return.
Yöpyi 2 yötä helmikuussa 2024
Grand Hyatt Dubai Team vastasi 5.3.2024
Dear ElijahandMelanie,Thank you for taking the time to write about your recent experience at Grand Hyatt Dubai. We appreciate the kind comment about the hotel and we apologize for any incovenience caused due to the construction and the housekeeping cleaning times. We will surely share your feedback with the respective teams for further actions to ensure this does not happen again. Your feedback is invaluable to us and it helps us provide better service to all our guests.We apologize once again and we hope you reconsider us for another stay.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Abdelkrim

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Grand Hyatt Dubai Team vastasi 5.3.2024
Dear Abdelkarim,Thank you for the rating!We look forward to welcoming you back in the near future.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Margaret

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Grand Hyatt Dubai Team vastasi 5.3.2024
Dear Margaret,Thank you for the rating!We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Clement, Toronto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Grand Hyatt Dubai Team vastasi 15.2.2024
Dear Clement,Thank you for the 5-star rating! We look forward to welcoming you back again, in the near future.Best regards,Grand Hyat Dubai Team

10/10 Loistava

Aman

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff in general is too slow to respond to anything .. you call and ask for anything they come in 20 mins that too after repeated phone calls. Also the housekeeping staff even if u r asleep keeps ringing the bell and there is no do not disturb card in the room
Yöpyi 3 yötä tammikuussa 2024
Grand Hyatt Dubai team vastasi 14.2.2024
Dear Aman, We are very sorry to see that your most recent stay was not up to your expectations. Your comments about the staff has been noted and we will share the same with the team for corrective actions. We apologize for the inconvenience caused. We hope you give us the opportunity to welcome you back, ensuring a 5-star experience. Warm Regards,Grand Hyatt Dubai team

2/10 Hirveä

Michael

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Yöpyi 7 yötä joulukuussa 2023
Grand Hyatt Dubai Team vastasi 15.1.2024
Dear Michael, We are sorry to see that your most recent stay was not up to your expectations. We hope you give us the opportunity to welcome you back, ensuring a 5-star experience. Warm Regards,Grand Hyatt Dubai team

4/10 Huono

Kieran

Yöpyi 5 yötä joulukuussa 2023
Grand Hyatt Dubai Team vastasi 5.3.2024
Dear Kieran,Thank you for the rating!We look forward to welcoming you back again.Warm Regards,Grand Hyatt Dubai Team

10/10 Loistava

Sanpha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 12 yötä joulukuussa 2023
Grand Hyat Dubai Team vastasi 15.1.2024
Dear Sanpha,Thank you for the 5-star rating!We look forward to welcoming you back again, in the near future.Best regards,Grand Hyat Dubai Team

10/10 Loistava

kazuaki

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
室内は非常に綺麗です。 スタッフの方も全員親切です。 周りにはあまりお店がありません。
Yöpyi 5 yötä joulukuussa 2023
Grand Hyatt Dubai Team vastasi 15.1.2024
Dear Kazuaki, Thank you for leaving us a 5-star rating, and such positive feedback. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your kind words,and hope to have the pleasure of welcoming you back again in the near future. Warm Regards,Grand Hyatt Dubai Team

2/10 Hirveä

Christopher

Yöpyi 4 yötä joulukuussa 2023

10/10 Loistava

Yuwei

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä joulukuussa 2023

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023

10/10 Loistava

Mike

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Grand Hyatt Dubai Team vastasi 26.12.2023
Dear Kiarie,Thank you for the 5-star rating!We look forward to welcoming you back again, in the near future.Best regards,

2/10 Hirveä

Urs

Big disappointment
We had booked 6 nights at the Grand Hyatt in Dubai via Hotels.com. We have stayed at this hotel countless times and have always been happy. I estimate that we have stayed about 100 nights at this hotel. After arriving at 3 PM we were told that the room was not ready yet. After we refused to accept this, we were offered a room on the 2nd floor and when we moved into the room, instead of the usual wonderful view, this time we only had a view of bushes and a roof. Our complaint to the Chef de Reception didn't help, but he didn't even think it necessary to check the computer and simply told us grumpily that there were no rooms available on the upper floors. As regular guests for many years, we did not accept this and left immediately. We then moved to a hotel in Dubai, where they are known to be customer-friendly. The even bigger disappointment, however, was the booking company hotels.com, which showed absolutely no appreciation and only sent us, as "Gold Members", unfriendly emails from America. Here too, however, we have drawn the consequences and will stop working with Hotels.com in future. You would think that if you have been a good customer for years and are rewarded for this with GOLD status, that help will be provided the moment a problem arises. Unfortunately, this was not the case. New customers are apparently easier to find than to look after and satisfy old customers. This is very regrettable.
Yöpyi 6 yötä marraskuussa 2023
Grand Hyatt Dubai Team vastasi 26.12.2023
Dear Urs, Thank you for taking the time to share your feedback about your recent experience at Grand Hyatt Dubai. We sincerely apologize for the inconvenience you faced during your visit, and we understand your disappointment. We regret to hear that you did not receive the usual warm welcome and that the room allocation did not meet your expectations. We appreciate your loyalty as regular guests. Our team is committed to delivering outstanding experiences, and we apologize for falling short in this instance. Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back to Grand Hyatt Dubai and provide you with a more seamless and enjoyable experience.Warm regards,

10/10 Loistava

Ian

Yöpyi 1 yön marraskuussa 2023
Fathi Khogaly vastasi 10.11.2023
Dear Ian,Thank you for the excellent rating. We hope to have the pleasure of welcoming you back to Grand Hyatt Dubai in the near future. Warm Regards,Fathi Khogaly Managing Director, Grand Hyatt Dubai

10/10 Loistava

Gavin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Friendly
The hotel staff were very helpful and friendly. From arrival to breakfast to concierge
Yöpyi 3 yötä lokakuussa 2023
Fathi Khogaly vastasi 6.11.2023
Dear Gavin,Thank you for the lovely review. We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi KhogalyArea Vice President

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 8 yötä lokakuussa 2023
Fathi Khogaly vastasi 2.11.2023
Dear Guest,Thank you for the excellent rating. We hope to have the pleasure of welcoming you back again soon. Warm Regards,Fathi Khogaly Area Vice President

10/10 Loistava

Zebent

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I love everthing i this hotel
Yöpyi 3 yötä lokakuussa 2023
Fathi Khogaly vastasi 19.10.2023
Dear Zebent,Thank you for leaving us with such an excellent rating. We appreciate your kind words and hope to have the pleasure of welcoming you back to Grand Hyatt Dubai in the near future. Warm Regards,Fathi KhogalyArea Vice President