Durham Heritage Coast Hotellit

”Erittäin hyvä palvelu. Ravintolan ruoka oli hyvää kuten myös aamiainen.”

”Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.”

”Lovely hotel, friendly ”

”We were visiting friends so only stayed 1 night. Room was clean and bed comfy. Breakfast was really nice. Full English beautifully cooked and perfect poached eggs! ”

”Nice and friendly staff, free car park. The mattress should have been replaced years ago and was very uncomfortable. No sound insulation between the rooms so you can hear everything going on in the rooms above and each side. The hotel bar was like walking into the bar in star wars, so we eat at a local restaurant nearby ”

”Sea views was amazing.”

”The place was clean, tidy and quiet; the manager friendly and helpful. However, it is pretty basic. There's no thermostat in the room so I wasn't able to warm it up. The main issue was I was unable to have a hot shower on the morning. The manager offered for me to use the shared bathroom but in the second morning, the shower wouldn't get hot. So I think with a little improvement it could be worth the price. ”

”Not a good a place”

”reception spoke very little English which was surprising”

”very good sleep and stay”

”Excellent hot breakfast cooked to order and continental selection was outstanding. Room was fresh, clean and well appointed.”

”For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She...

”cooked breakfast slightly overcooked but the breakfast menu was varied and good. Bedrooms are clean and feel part of the castle”

”Beautiful hotel rooms are well kept and in excellent condition. The food in the bowes incline is the best around I could have stayed at a relatives house but wanted to eat and have a drink here - delicious!”

”The room was clean enough but the shower room had streaks down the paint and signs of mildew. There was some discarded cigarettes by our bedroom door that a previous occupant must have left but housekeeping never removed them before or during our stay. Food in the restaurant was decent but the service was slow and we had to ask several times over for jugs of water to be brought to our table, too. Considering the hotel was completely refurbished just a couple of years ago, it was a...