Dear Graham,Thank you for your perfect feedback score which we're pleased to see. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Ada,Thank you for your wonderful feedback. We're pleased to hear you enjoyed your stay at Sofitel Gatwick, from the friendly staff and spacious rooms to the delicious meals and convenient location. Your kind words about Harrish, Alessia, and Steven are much appreciated. We look forward to welcoming you back soon.Regards,Guest Relations Team

Dear Lawrence,Thank you for your wonderful feedback. We're thrilled to hear that your check-in experience was efficient and pleasant. We’re especially proud of Ola and will share your kind words with her. We look forward to welcoming you back soon.Regards,Guest Relations Team

Dear Jill,Thank you for your fantastic feedback. We couldn't have asked for a better feedback. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Patricia,Thank you for your feedback. We’re glad you enjoyed the upgrade, buffet breakfast, and attentive staff. We appreciate your constructive criticism about the room temperature controls and are addressing this issue. We hope to welcome you back soon.Regards,Guest Relations Team

Dear Linda,Thank you for your feedback. We're pleased to hear you found our location to your liking and look forward to welcoming you back again soon.Regards,Guest Relations Manager

Dear Matthew,Thank you for your feedback. We’re pleased to hear you found the hotel clean, efficient, and the rooms spacious. We apologize for the poor signposting at the airport and will address this with the relevant authorities. We look forward to welcoming you again. Regards,Guest Relations Team

Dear Kariene,Thank you for your feedback. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Valentino,Thank you for your wonderful compliment. We're thrilled to be considered the best hotel in Gatwick. We look forward to welcoming you back soon.Regards,Guest Relations Team

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour!Thank you for taking the time to write this review.I am delighted to hear that you enjoyed your stay with us and that our Ambassadors were helpful and welcoming throughout your stay.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.Kind regards,Front office teamBonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office teamBonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office teamBonjour!Thank you for taking the time to write this review.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.Kind regards,Front office Team

Bonjour,Thank you for your Feedback. Please accept our apologies for any inconvenience that you may have encountered with us. Feedback as yours are what helps us to improve or service for our tomorrow. Thank you once again for bringing this matter to our attention. We hope to see you again in the near future. Kind regards,Front office team

Bonjour,Thank you for your Feedback. Please accept our apologies for any inconvenience that you may have encountered with us. Feedback as yours are what helps us to improve or service for our tomorrow. Thank you once again for bringing this matter to our attention. We hope to see you again in the near future. Kind regards,Front office team

Bonjour!Thank you for taking the time to write this review.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.Kind regards,Front office Team

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Dear Ian,Thank you for your review. We're glad you enjoyed the comfortable bed, convenient location, and friendly staff. We hope to see you again soon. Regards, Guest Relations Team

Dear Michael,Thank you for you feedback. We are pleased to see your score of 5. We're sorry the decor didn't meet your expectations. We'll take your comments into consideration for future improvements.Regards, Guest Relations Team

Dear Salina,Thank you for your perfect feedback score of 5 which we're pleased to see. I am also pleased to hear you found our staff great. we appreciate your feedback and look forward to welcoming you back again soon. Regards, Guest Relations Team

Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.

Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.

Thank you for taking the time out in leaving a review about your recent stay with us.

Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Dear Kristen,Thank you for sharing your thoughts with us. We're delighted to hear that you enjoyed a comfortable stay and found your room to be clean. We're also glad that you found our offerings to be a good value. We look forward to welcoming you back soon and providing an even better experience during your next visit.Regards,Guest Relations Team

Dear Alexandra,Thank you for sharing your experience with us. We're very sorry to hear about the situation you encountered during your recent stay. We understand how important it is for families to be accommodated according to their needs, especially when traveling with children and grandparents.I am sorry to learn that we were unable to meet your request for connecting rooms, despite having received confirmation in advance. We strive to provide exceptional service and communication, and it appears that we fell short in this instance. We apologize for the frustration and inconvenience this caused you and your family.We appreciate your feedback and take your concerns seriously. We will investigate this matter internally to ensure such miscommunications are avoided in the future. Thank you for your loyalty to our hotel, and we sincerely hope you will consider staying with us again in the future so that we can provide you with the experience you deserve.Regards,Guest Relations Team

Dear Carrie,Thank you for sharing such a beautiful review of your stay. We appreciate your feedback and look forward to welcoming you back again for another excellent stay.Regards,Guest Relations Team

Dear Graeme,Thank you for your perfect feedback score. We are pleased to hear you found our location and staff to your liking. We look forward to welcoming you back again soon, Regards,Guest Relations Team

Dear Nikki,Thank you for sharing your feedback. We are pleased to hear you found our location convenient and your check-in to your liking. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Sarah,Thank you for your feedback. We're glad you enjoyed your stay and our convenient location. We apologize for the reservation mix-up but are happy you liked the upgrade and the comfortable bed. Noted about the bathrobe! We hope to see you again soon.Regards,Guest Relations Team

Dear Judy,Thank you for your perfect feedback score of 5 which we are pleased to see. We are also pleased to hear you found our location convenient for your flight. We appreciate your feedback and look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Margaret,Thank you for sharing your feedback which we're pleased to see. We pleased to hear you received an excellent service and found your stay comfortable. We appreciate your feedback and look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Emma , Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.Kind regards,Sofitel London Gatwick

Dear Ioan, Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.Kind regards,Sofitel London Gatwick

Dear WilliamThank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department. Please accept our apologies for any inconvenience you may have encountered during your time with us. Kind regards,Sofitel London Gatwick

Dear Leonard,Thank you very much for your glowing review. We're thrilled to hear that you found our staff to be friendly and that your room met your expectations in terms of cleanliness. Providing excellent service and a comfortable environment for our guests is always our top priority, so it's incredibly rewarding to receive such positive feedback.We're delighted that you had a great experience overall during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear WAI MAN Thank you for the rating Sofitel London Gatwick

Dear Gemma,Thank you very much for your review about your stay with us! We will pass your comments on to our reception department.We appreciate your feedback and hope to see you soon!Kind regards,Eleni

Dear John,We're deeply sorry to hear about your disappointing experience with our staff response. Providing exceptional service is a top priority, and we apologize for falling short of your expectations. Your feedback is invaluable, and we're committed to addressing the issues you encountered to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Regards,Guest Relations Team

Dear Aidan,Thank you for your perfect feedback score. We look forward to welcoming you back for another excellent stay. Regards,Guest Relations Team

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Dear Anthony, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

Dear David, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Dear James,Thank you for taking the time to provide feedback on your recent experience. We're disappointed to see that your score was lower than expected. We value your feedback and would appreciate any specific comments you could share to help us address your concerns effectively. We hope for the chance to enhance your experience during a future stay.Regards,Guest Relations Team

Hi Mr Richard,Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick