Dear Ryan Thank you so much for your visit and comments, we are glad to know that you enjoyed your stay.We hope to host you again in the near future.

Dear Jessica, We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and to thank their for their excellent service. We look forward to your visit soon!

Dear MarleyThank you for sharing your experience. I appreciate the positive feedback about the hotel. I'm sorry to hear about the bathroom door inconvenience. Your input is valuable, and we'll work on improving this aspect for a better guest experience.

Dear Marley,Thank your for your visit and feedback. We look forward to your next visit.

Estimada Irma. Lamentamos mucho el inconveniente con el tema de la limpieza de habitación.Agradecemos su comprensión y le aseguramos que tomaremos medidas para evitar que esto vuelva a ocurrir. Nos da gusto que valores los aspectos positivos del hotel. Esperamos tener la oportunidad de brindarte una experiencia mucho mejor en tu próxima visita.

Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Estimada MonikaAgradecemos sinceramente por tomarse el tiempo para compartir su experiencia con nosotros. Nos complace mucho saber que nuestro lobby y la atención brindada cumplieron con sus expectativas durante su estadía.Lamentamos mucho escuchar que las habitaciones no estuvieron a la altura de lo que esperaba. Valoramos enormemente su retroalimentación tanto del estado de habitaciones como área de piscina y la variedad del desayuno buffett, ya que nos ayuda a identificar áreas de mejora y nos motiva a seguir trabajando arduamente para ofrecer a nuestros huéspedes una experiencia inolvidable.Nos alegra mucho saber que nuestro personal pudo brindarle una atención excepcional y que pudieron extender su check-out según sus necesidades. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y brindarles el servicio y experiencia que merecen.Atentamente,

Estimado Manuel,Gracias por su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue satisfactoria. Estaremos atentos a sus comentarios los cuales nos ayudan a mejorar.

Estimado Cesar,Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Dear Hugo, We are glad to know that you enjoyed your stay and the good service of our staff. We hope you will visit us soon. You will always be welcome.

Estimado Sr. Quinonez. Gracias por darnos la oportunidad de celebrar un día importante con usted, al mismo tiempo gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.Esperamos verlo pronto!

Estimada Cecilia, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

Dear Sonia, Thank you for taking the time to share your feedback with us. We deeply apologize for the inconveniences you experienced during your recent stay at our hotel.We understand that the noise from the nearby casino and bars could have disrupted your stay, and we sincerely apologize for any inconvenience this may have caused. Additionally, we regret to hear about the challenges you encountered with our front desk staff and parking services. Providing efficient and friendly service is a top priority for us, and we are disappointed to learn that we fell short of your expectations in this regard. Rest assured, we will address these issues with our team to ensure that similar situations are avoided in the future.We truly value your feedback, as it helps us identify areas for improvement. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to regain your trust and provide you with the exceptional experience that you deserve.Sincerely,

Dear Tiffany,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

Dear Abby, Thank you for your visit and feedback. We are glad you enjoyed your stay with us.

Dear Abby,Thank you for your visit and feedback. We are glad you enjoyed your stay with us.

Estimado Alex, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

Dear JanetThank you for your visit. We are concerned about the score given and we will work on any opportunity we may have.

Estimado Vittorio. Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Dear John,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

Dear Maripily, We sincerely apologize for the issues you encountered during your stay. Your feedback is appreciated, and we will take steps to address these issues and improve the quality of our services. We hope you will consider giving us another opportunity in the future.

Estimado Osman, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

Dear Patricia,Thank you for sharing your comments.We hope to be your choice to stay in your next visit to Guatemala.

Estimado Edgar, Valoramos tus comentarios y tomaremos en cuenta tu sugerencia sobre la información que brindamos en recepción acerca de los horarios para mejorar la experiencia de nuestros huéspedes. Esperamos verte de nuevo pronto.

Dear SUNGJINThank you for your visit and feedback. We are glad you enjoyed your stay with us.

Dear Renato, Thank you for sharing your comments and we are glad to know that you enjoyed the amenities and that the service met your expectations. We hope you come back soon.

Estimada Ester, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

Estimada Karen, Lamentamos mucho el inconveniente con la cucaracha en el termo de tu hija. Agradecemos tu comprensión y te aseguramos que tomaremos medidas para evitar que esto vuelva a ocurrir. Esperamos tener la oportunidad de brindarte una experiencia mucho mejor en tu próxima visita.

Estimado Marcos. Lamentamos mucho los inconvenientes durante tu estancia. Apreciamos tus comentarios y tomaremos medidas para mejorar nuestros servicios. Esperamos que aún así hayas disfrutado de tu tiempo con nosotros y esperamos darte la bienvenida de nuevo pronto.

Dear Carlos, We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!

Dear RafaelThank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

Dear TaehwanThank you for your visit and feedback. We are glad you enjoyed your stay with us.

Estimado Sr. DardonMuchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Estimada LysettMuchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

Estimada Andrea. Muchas gracias por su comentarios y visita. Esperamos que vuelva pronto.

Mr. Gabriel, Thank you for your visit and feedback. We are glad you enjoyed your stay with us.

Dear Mr. RomeoThank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

Dear Cesar,Thank you very much for your rating. We hope to have the opportunity to provide you with our services soon.

Dear Charlie, We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!

Estimado Guillermo, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Dear Mrs. Ana Thank you very much for your rating. We hope to have the opportunity to provide you with our services soon.

We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!

Sear Sergio,Thank you for sharing your comments.We hope to be your choice to stay in your next visit to Guatemala.

Dear Barbara:Certainly! Here's an improved version of your message:Thank you for taking the time to complete the survey. We sincerely apologize for the inconvenience caused by the delayed delivery of towels. Your feedback is invaluable, and we will use your comments to identify areas for improvement. We hope to host you again in the near future.

Dear Andrew,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

Thank you for sharing your comments and we are glad to know that you enjoyed the amenities and that the service met your expectations. We hope you come back soon.

Estimada Jeny, muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

Thank your for your visit and feedback. We look forward to your next visit.

Dear Francisco, Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.