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Arvostelut: Rainbow Towers Hotel And Conference Centre

4.5 out of 5
Rainbow Towers Hotel And Conference Centre
Pennefather Avenue, Harare

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 57 kautta 225 arvostelua" "
Arvosana 8 - Hyvä. 78 kautta 225 arvostelua" "
Arvosana 6 - OK. 52 kautta 225 arvostelua" "
Arvosana 4 - Huono. 25 kautta 225 arvostelua" "
Arvosana 2 - Hirveä. 13 kautta 225 arvostelua" "

7,4/10

Siisteys

7,8/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön marraskuussa 2019
Tawanda vastasi 28.11.2019
Thanks for staying with us. We appreciate your feedback!

6/10 OK

Jarmo

Hyvää: Siisteys ja huoneen mukavuus

6/10 OK

Biggy

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Abigail Pedzisay

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service
Yöpyi 1 yön maaliskuussa 2024
samantha vastasi 26.3.2024
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 OK

Edwin

Huonoa: Henkilökunta ja palvelu
3 star
Yöpyi 1 yön maaliskuussa 2024
samantha vastasi 18.3.2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 Loistava

Sarudzai

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
samantha vastasi 18.3.2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 OK

Isaac

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Air conditioning not working in the room.
Yöpyi 6 yötä tammikuussa 2024
samantha vastasi 22.1.2024
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Loistava

Enjoy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
samantha vastasi 22.1.2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Hyvä

Osman

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
samantha vastasi 22.1.2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 OK

Edwin

samantha vastasi 19.3.2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 Huono

Maria, Lexington

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
Yöpyi 5 yötä joulukuussa 2023
samantha vastasi 18.12.2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 Loistava

Ryan

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms were very modern and staff very helpful
Yöpyi 1 yön marraskuussa 2023
samantha vastasi 1.12.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Loistava

Amalie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023
samantha vastasi 1.12.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Hirveä

Pardon

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
eletric jag not working
Yöpyi 1 yön lokakuussa 2023
samantha vastasi 31.10.2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Hyvä

Kjell

Liikematkailija
Hyvää: Huoneen mukavuus
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
Yöpyi 2 yötä lokakuussa 2023
samantha vastasi 27.10.2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Hyvä

Edwin

Yöpyi 1 yön lokakuussa 2023
samantha vastasi 27.10.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Hyvä

Peter

Liikematkailija
Hyvää: Palvelut/mukavuudet
Friendly staff who know me from previous stays.
Yöpyi 1 yön lokakuussa 2023
samantha vastasi 27.10.2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Loistava

Abby, Lusaka

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Centrally located hotel with ample parking, friendly staff and good food.
Yöpyi 1 yön elokuussa 2023
samantha vastasi 27.9.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Loistava

Isheanesu

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing
Yöpyi 1 yön elokuussa 2023
Samantha vastasi 17.8.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Loistava

Pardon

Yöpyi 1 yön elokuussa 2023
samantha vastasi 27.9.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Hyvä

Pardon

Yöpyi 1 yön heinäkuussa 2023
samantha vastasi 27.9.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Hirveä

Bachar

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
Yöpyi 1 yön heinäkuussa 2023
Samantha vastasi 31.7.2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 OK

Clarissa, Seattle

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
Yöpyi 1 yön heinäkuussa 2023
Samantha vastasi 28.7.2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 Hyvä

Pardon

Yöpyi 1 yön heinäkuussa 2023
Samantha vastasi 31.7.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Loistava

D'Ann

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
Yöpyi 1 yön kesäkuussa 2023
Samantha vastasi 28.7.2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Hirveä

Audrey

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön kesäkuussa 2023
Samantha vastasi 26.6.2023
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 Huono

SItwala

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Welcoming and helpful staff
Yöpyi 1 yön toukokuussa 2023
Samantha vastasi 31.5.2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Loistava

Zivai

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2023
Samantha - Customer Service Manager vastasi 15.5.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Hyvä

Kenneth

Liikematkailija
Hyvää: Siisteys
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
Yöpyi 14 yötä helmikuussa 2023
Samantha vastasi 17.3.2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 Loistava

Felicitation

Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Uzoma Ahunanya

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Lovely hotel in a nice part of town.
Yöpyi 2 yötä maaliskuussa 2023
Samantha vastasi 17.3.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Loistava

ERNEST

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2023
Samantha - Customer Service Manager vastasi 30.3.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 Hirveä

Cameron Holland

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2023
Samantha - Customer Service Manager vastasi 30.3.2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 Hyvä

Mark

Yöpyi 3 yötä helmikuussa 2023
Samantha - Customer Service Manager vastasi 27.2.2023
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 Loistava

Oscar

Yöpyi 2 yötä tammikuussa 2023
Samantha vastasi 17.3.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Loistava

Bright

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 11 yötä tammikuussa 2023
Samantha vastasi 17.3.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Hyvä

Bryan

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Green Gardens, quite and warm staffing.
Samantha vastasi 6.1.2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Hyvä

Cedrick

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Delays in doing things, staff must have a sense of urgency always.
Samantha - Customer Service Manager vastasi 19.12.2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 Hyvä

Pardon

Yöpyi 1 yön marraskuussa 2022

6/10 OK

Christina

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Samantha - Customer Service Manager vastasi 19.12.2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 OK

LIKWA

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
none
Yöpyi 1 yön lokakuussa 2022
Samantha - Customer Service Manager vastasi 13.10.2022
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 Loistava

Norman

Yöpyi 1 yön elokuussa 2022

6/10 OK

Mariah

Yöpyi 3 yötä elokuussa 2022

2/10 Hirveä

Grace

Yöpyi 4 yötä heinäkuussa 2022

8/10 Hyvä

Winnie

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cleanliness
Yöpyi 1 yön heinäkuussa 2022
Samantha vastasi 2.8.2022
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Hyvä

Kenneth

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The many bars and resturans
Yöpyi 3 yötä kesäkuussa 2022
Samantha - Customer Service Manager vastasi 14.6.2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 Loistava

Gaudencia

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very helpful and nice
Yöpyi 3 yötä kesäkuussa 2022
Samantha - Customer Service Manager vastasi 9.6.2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 OK

John

Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Richard

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
international standards
Yöpyi 1 yön toukokuussa 2022
Samantha - Customer Service Manager vastasi 9.6.2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

2/10 Hirveä

Elliot

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!
Yöpyi 2 yötä toukokuussa 2022
Samantha - Customer Service Manager vastasi 14.6.2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.