6/10
It felt that the hotel staff were only just trying to learn how to offer quality service to international customers in every aspect. It did not feel like a four star hotel, maybe 3. For example, the doormen (exept for one young gentleman, the polite and friendly guy with the good english and the eyeglasses) were tired, lazy and bored-looking. It almost seemed that opening the door to hotel customers was too much trouble for them. The staff at the breakfast were very uncertain and slow, and the quality of the service varied (for example, some mornings we were first escorted to the table and immediately asked if we would like to have some coffee, and some mornings these things did not happen at all). It did not feel like customers were appreciated. Breakfast was ok, but nothing special. The whiskey-sour drinks at the hotel bar were not good at all and they cost almost the same as in Europe. On the positive side, the hotel was near good shopping areas and restaurants. We also enjoyed our room. All in all, we had a great time in Vietnam.
Sonja Sinikka
Yöpyi 7 yötÀ marraskuussa 2024