Expedian tarkistettu arvostelu
Where does one start!!
Upon booking, the lunch menu presented a reasonable selection. Upon arrival menu was severely reduced to burgers and chips or sandwiches. From the standered that was projected on the website, one would expect an extensive three course lunch with plenty choices.
There was no advanced warning / communication of this change.
Staff, appeared poorly trained with little or no knowledge of menu choices , products or services. Waiters had to continually refer to the kitchen with regard to simple questions about the menu ie what did loaded chips mean.
Orders of food and drinks took a long time to arrive. We ordered baileys and got a baileys coffee. Coffees in general where barely warm and was told it was the machines fault.
The property its self is very tired and worn out. My first encounter was a soft comfortable chair in the lounge area with a very wonky chair leg with two loose screws and one missing. This could have been very dangerous, particularly for the more elderly guests.
The breakfast was barely warm and served on cold plates.
The receptionist and catering manager where pleasent and helpful but the whole experiance was very poor and disappointing.
Fawlty Towers comes to mind certainly not 4* as advertised and certainly not worth the money.
Cisswood House Hotel
Tarkistettu asiakas yöpyi majoitusliikkeessä Cisswood House Hotel
Lähetetty 6 päivää sitten