Hae hotelleja – Chesterfield County

”Exceeded my expectations ”

”This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and...

”Do not believe the fake 10/10 reviews. Read through the 2/10 reviews. They are spot on. The room was disgusting. Filthy bathroom, filthy bathtub, huge blood stain on the mattress under the mattress pad, food on the floor between the bed and the nightstand. We didn’t even takeoff our jackets, we got out of there immediately and drove 2 1/2 hours home. I will never believe Expedia ratings again, without digging in to individual reviews. So many red flags at check-in: A very thorough review of the...

”Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. ”

”PROS: The area is cute, walkable to buses, and there’s a sweet lobby kitty. The building is historic, with nice architecture. One front desk staff member was awesome, but the others during our stay were a bit less friendly. None were rude or unprofessional. They gave us fresh washcloths when they weren’t able to clean the room. CONS: The walls are so thin, we could hear all of our neighbors’ conversations, even though they were speaking in a normal voice. Our upstairs neighbors dropped their...

”Nice rooms. Convenient to local attractions ”

”My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive...

”Amazing location. Very cute and comfortable rooms. ”

”Everything was good”

”Room was in terrible condition. Floors were ripped up, paint was peeling off the walls, tried to get towels and they told me they had none. No one was ever at the front desk or answering the phone. They also don’t offer housekeeping on the weekends. Our toilet stopped working and instead of coming to fix it they handed my husband a plunger and told him to try that. Do not recommend this hotel.”

”Did not like the location and accessibility to the area”

”Did not have the breakfast. Ac/heat was comfortable ”

”Not sure what is the issue with TVs that work and the ability to get channels that you can get through apps, this needs to be upgraded in this property badly. The toilet in my bathroom, why does the seat have to be so low and it needs to be checked because it stopped flushing the plastic ring in the inside of the tank detached and had to be put back on to have the ability to flush.”

”Oatmeal ran out both mornings we were there well before breakfast ended. Sausages looked ancient. Tea and coffee were good. The cinnamon rolls were fresh and good. Got stabbed in my finger by a pushpin in the room darkening curtain. The first room we were given smelled overwhelmingly like urine. We were moved and the next room had a non-functioning ventilation system. ”

”Not clean. In the middle of the night all the plumbing sounded.”

”Our room was gorgeous! It was quiet and we needed that. The staff was friendly. We ate dinner at the restaurant and received excellent service. We will definitely be back again!”

”When we arrived at 10 PM they did not have a room for us. The front desk clerk offered to go up and clean a room so we did not have to go elsewhere. After about a half an hour she came back and gave us the room on a floor with a bad smell, but it was not in the room. Checkout was seemless the next morning.”

”All elevators were broken, the faucet in the bathroom was loose. Generally a bad place to stay”

”Very nice room with a sitting area, desk, dressing area, fridge, mostly accessible bathroom, comfy bed. Would definitely stay again.”

”Room was much smaller than what was seamed on photos. Wide angle view makes us look much larger. Bathroom was fine but the actual room just enough space for bed and 1-2 feet are on each side of bed. That was it. No place to put your clothes. Only hooks on wall. Fridge will hold minimal items maybe one full subway sandwich so pack accordingly. They would not switch room to a larger one even when available for additional charge (maybe their policy is different but still did not expect that). No...