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Arvostelut: Oakwood Apartments PIK Jakarta

5 out of 5
Oakwood Apartments PIK Jakarta
Jl. Pantai Indah Barat, Kamal Muara, Penjaringan, Jakarta, Daerah Khusus Ibukota Jakarta

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 10 kautta 24 arvostelua" "
Arvosana 8 - Hyvä. 6 kautta 24 arvostelua" "
Arvosana 6 - OK. 3 kautta 24 arvostelua" "
Arvosana 4 - Huono. 4 kautta 24 arvostelua" "
Arvosana 2 - Hirveä. 1 kautta 24 arvostelua" "

8,2/10

Siisteys

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

Arvostelut

8/10 Hyvä

Evelyn

Hyvää: Siisteys
Yöpyi 4 yötä maaliskuussa 2024
Cut Tisa Mariska - General Manager vastasi 12.4.2024
Dear Mrs. Evelyn, Thank you for taking the time to post your review here. Your feedback is very much appreciated, and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit.

10/10 Loistava

yohanes

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Cut Tisa Mariska - General Manager vastasi 2.2.2024
Dear Mr. Yohanes, Thank you for taking the time to post your review here. Your feedback is very much appreciated, and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit.

10/10 Loistava

Ratna Wijaya

Yöpyi 2 yötä marraskuussa 2023
Ervira Syahputri - General Manager vastasi 16.12.2023
Dear Mrs. Ratna Wijaya, Thank you for taking the time to post your review here. Your feedback is very much appreciated, and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit.

4/10 Huono

Viktor

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Huoneen mukavuus
Very disappointing - not worth the money
We had 4 studio apartments - there is a HUGE difference between studio apartment and a single bedroom apartment. The studio is tiny, cannot properly fit 2 large suitcases in it. Let's talk about the studio apartment I was staying in. It was tiny, the aircondition was not working well. Even on the lowest setting the room was still not cool. The water cooler inside the room only gave warm water. The mattress was extremely noisy, just by moving a little bit the mattress would squeak. Horrible. I'm confused about the 5 star rating. There was nothing 5 star about the hotel? Must be a different rating scale for apartment hotels. No towels provided at the gym. No towels provided by the poolside. Very little room services. Overall very disappointing and not worth the money.
Yöpyi 1 yön elokuussa 2023
Ervira Syahputri - General Manager vastasi 20.8.2023
Dear Viktor,Thank you for taking the time to share your concerns with us. Though it’s never easy hearing we’ve disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

6/10 OK

Sean

Yöpyi 3 yötä toukokuussa 2023
Ervira Syahputri - General Manager vastasi 11.6.2023
Dear Sean,Thank you for your review. We are so sorry that your experience with us fell short of expectations. Please receive our sincerest apologies and once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

10/10 Loistava

LOANNE, Fort Worth

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The view from our bedroom is fabulous, river and green trees, you would never know the hotel is in the middle of the city. The landscaping is lush, pool is inviting. The dryer in the room does not dry properly which is disappointing. The room is rather small.
Yöpyi 2 yötä huhtikuussa 2023
Ervira vastasi 14.4.2023
Dear Loanne,Thank you for taking the time to share your concerns with us. Though it’s never easy hearing we’ve disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Parkir
Kamar bersih, fasilitas ok. Pesan 3bedroom free parking cuma dapat 1 mobil
Yöpyi 1 yön huhtikuussa 2023
Ervira vastasi 12.4.2023
Dear Anonymous, Thank you for taking the time to post your review here. Your feedback is very much appreciated, and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit. Sincerely, Ervira SyahputriGeneral Manager

10/10 Loistava

Tiffany

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, Customer service response time is good, clean swimming pool and close to PIK for dining.
Ervira Syahputri vastasi 14.2.2023
Dear Tiffany, Thank you for taking the time to post your review here. Your feedback is very much appreciated, and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit. Sincerely, Ervira SyahputriGeneral Manager

4/10 Huono

Owen, Dallas

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä marraskuussa 2022
Raisa - Marketing Communication Manager vastasi 21.11.2022
Dear Owen,Thank you for your review. We are so sorry that your experience with us fell short of expectations. Please receive our sincerest apologies and once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

8/10 Hyvä

Steviandi, Setagaya

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All in all good. Breakfast quality can be improved. Staff service and some contents feel cheap
Yöpyi 5 yötä elokuussa 2022
Raisan - Marketing Communication Manager vastasi 17.10.2022
Dear Steviandi,Thank you for providing us with the feedback from your stay. We are really sorry to hear that you were unhappy with our breakfast and service. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. Please receive our sincerest apologies and once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

4/10 Huono

Murad

Huonoa: Siisteys ja huoneen mukavuus
مرضي
سيئة
Yöpyi 1 yön elokuussa 2022
Christian Jacob vastasi 16.8.2022
Dear Valued Guest, Thank you for taking the time to post your review here. Your feedback is very much appreciated and we are so happy to know that you love Oakwood Apartments PIK Jakarta. See you again on your next visit. Sincerely, Christian Jacob General Manager

8/10 Hyvä

Rayner Duan Hong

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä kesäkuussa 2022

6/10 OK

Truly

Yöpyi 2 yötä kesäkuussa 2022
Raisa - Marketing Communication Manager vastasi 27.6.2022
Dear Truly, Thanks so much for sharing your experience with us. We are so sorry that your experience with us fell short of expectations. We hope to see you again soon.

6/10 OK

Steviandi, Setagaya

Matkusti perheen kanssa, Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Property strategically located around PIK new development, hi-end area. Property needs to have more discipline and touches on how to deliver constant quality of guest service. First, guest shouldn’t be ignored. Second, amenities in each type of room should be the evenly distributed. Third, a slightly higher hygienic standard needed for the breakfast place
Yöpyi 2 yötä kesäkuussa 2022
Raisa - Marketing Communication Manager vastasi 20.6.2022
Dear Steviandi, Thank you for writing to us about your stay. We are sorry to hear the you did not have positive experience during your stay at our property. We take service and cleanliness seriously and will inform our team to pay more attention to this matter. We hope you will give us another chance to serve you better.

10/10 Loistava

Balwan

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Following my doctor’s suggestion that a vacation was in order for me I decided to take a trip to Indonesia. It was my good fortune to stay at the Oakwood Apartments in Jakarta at at Caribbean Tower. The price was attractive, with a continental breakfast buffet included and the balcony view of the pool was most impressive. The King size bed was meant for a king with the softest down pillows I have ever slept with. The room I stayed in was exceptionally modern with all appliances included to make one’s stay as convenient as possible. There was the usual kitchen items such as sink, stove, microwave, and an ample supply of dishes and utilities but it was quite a surprise to find a brand new washing machine, a safe and iron board, hair dryer, electric iron and modern LED lights within the unit. Upon our arrival at the hotel, the lobby distinguished itself by being ultra modern with an elaborate supply of glass exterior walls and doors inside and outside and austere decorations to match. The elevators were super efficient and quick and the facilites were super clean. There is a restaurant on the premises as well as a family convenience store, indoor pool, outdoor pool, fitness center and a children’s play area. The spacious grounds were well manicured with the grandest collection of Indonesian plants, flowers and trees. Throughout the day you can see employees cleaning the premises, giving you the assurance that your health and well being was most important to management.
Yöpyi 9 yötä toukokuussa 2022
Raisa - Marketing Communication Manager vastasi 6.6.2022
Dear Balwan, Thank you for taking a moment to share your experience at Oakwood Apartments PIK Jakarta. Our team is so glad to hear that you enjoyed our facilities, breakfast and service. It means a lot to us. Thank you for choosing Oakwood Apartments PIK Jakarta. We are looking forward to welcoming you back to our hotel.

10/10 Loistava

Tiffany

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä huhtikuussa 2022

2/10 Hirveä

Hyung Jo

Liikematkailija
Huonoa: Siisteys ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2022
Raisa - Marketing Communication Manager vastasi 18.4.2022
Dear Hyung Jo on, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. Please receive our sincerest apologies and once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

10/10 Loistava

Hermanto

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Don't ever lose your key
Overall stay was amazing. Only when checking out, I forgot to bring 1 of the card key (total there're 3 cards key). My wife left it on the wall socket without telling me before. The concierge tried to charge me Rp.100.000 for that card key. Who wants to bring home that dull looking key?
Yöpyi 2 yötä helmikuussa 2022
Raisa - Marketing Communication Manager vastasi 21.2.2022
Dear Hermanto, Thank you for the positive review. Glad to know that you enjoyed your stay with Oakwood Apartments PIK Jakarta. It has become our responsibility to give the best service for our beloved guests. Please come back soon, we would be really happy to welcome you again.

4/10 Huono

Allan

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
TVs in the unit automatically turned off every hour. Shower components broke off or weren't working properly. This wasn't a hotel it was a short term apartment. Wish we knew before we stayed. Very different and dissapointing than our other stays at other Oakwood properties.
Yöpyi 2 yötä helmikuussa 2022
Raisa - Marketing Communication Manager vastasi 21.2.2022
Dear Allan, Thank you for taking the time to post your review here. We understand your disappointment. It’s important to us that our customers are more than satisfied and we are sorry to hear your experience is less than satisfactory and hope you will accept our sincerest apologies. Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip.

10/10 Loistava

William

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2021
Raisa - Marketing Communication Manager vastasi 20.9.2021
Dear William, Thank you for spending your valuable time writing this review. We hope that you will still choose us as your favorite hotel accommodation in Jakarta. Please come again soon.

8/10 Hyvä

Suhedi

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
it would be great if during the pandemic, the hotel can provide cleaning equipment such as dry/wet mop for its extended / long stay guest.
Yöpyi 3 yötä heinäkuussa 2021
Raisa - Marketing Communication Manager vastasi 19.7.2021
Dear Suhedi, Thank you for the wonderful review and for taking the time to share your feedback with Oakwood Apartments PIK Jakarta. Please come back soon, we would be really happy to welcome you again.

10/10 Loistava

changjoon

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2021
Raisa - Marketing Communication Manager vastasi 31.5.2021
Dear changjoon, Thank you for spending your valuable time writing this review. We hope that you will still choose us as your favorite hotel accommodation in Jakarta. Please come again soon.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a very nice, clean, pretty property to stay at. They have great wifi, and everything you need on property.
Yöpyi 4 yötä huhtikuussa 2021
Raisa - Marketing Communication Manager vastasi 24.5.2021
Thank you for the recommendation. We are glad to know that you enjoyed the facilities and seamless service from Oakwood Apartments PIK Jakarta. Please come back as we would be really happy to welcome you again.