”We really enjoyed our stay in Matsuzakaya Honten! The staff were very hospitable, accommodating and helpful, and the ryokan was very clean and modern, while still retaining its historical charm. We marveled at how it was like staying in a museum, a slice of history, just because of how beautifully preserved everything was.
Special shoutout to Ridhan, Hema and the front desk staff (a friendly thai lady with front bangs - apologies, we didn’t manage to get your name!) who were excellent and kind...
”The hotel is close to the Koen-Shimo Cable Car station so it is easy to reach. The staff was super friendly and helpful even though we don't speak Japanese and some of them didn't speak English. Big rooms and all the free drinks, snacks and pyjamas were a big plus! Room was super warm (maybe even too warm when we arrived) but you can manage the heater yourself.
Dinner and the Japanese style breakfast were delicious.
Great first ryokan experience for us! ”
”Hyatt in Hakone Gora is a real 5-star hotel with highly professional and friendly staff.
Location is good as you can take a cable car to go either up or down the mountain.
Living room of the hotel is a great surprise with champagne service in the evening. ”
”**Beware if traveling with children** Booked on Expedia and entered my children's ages as required (9 and 11 yrs). Selected a room based on the quoted price, paid in advance. 3 months later, arrived at the property at exactly 3pm check-in time. The female staff member (non-Japanese) at the desk asked my name, then after finding our reservation, sternly asked for my passport. So much for a "welcome to The Karaku." No smile, no hello. Felt like a Russian checkpoint. This, after traveling 5 hours...
”Off the beaten path slightly so prepare for a little walk from the train station or get a cab, but they do have a shuttle to get you to the train
Went for the onsens and wasn’t disappointed clean and peaceful the surrounding area was easy to get to with great food options around would stay again”
”Upea paikka Hakonen Gorassa. Aamupala oli kattava ja pääosin japanilaistyyppinen, mitä itse pidin hyvänä, maassa maan tavalla. Illan ilmainen olut, alkoholi ja snack tarjoilu oli myös upea lisä! Kävimme myös illallisella hotellissa, se oli hintava (n. 50€), mutta erinomainen hinta-laatusuhde, sillä hintaan sisältyi hyvän buffetin lisäksi myös valittavissa oleva irrallinen pääruoka, sekä alkoholilliset ruokajuomat. Hyvä sijainti, johon on helppo tulla esim. Tokiosta. Yleinen ja priva Onsen...