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Arvostelut: Urban by CityBlue, Kigali, Rwanda

4 out of 5
Urban by CityBlue, Kigali, Rwanda
KN 51 St, Kigali

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 43 kautta 94 arvostelua" "
Arvosana 8 - Hyvä. 34 kautta 94 arvostelua" "
Arvosana 6 - OK. 6 kautta 94 arvostelua" "
Arvosana 4 - Huono. 4 kautta 94 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 94 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Bradley, Lynchburg

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Tracey Lynette

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
Yöpyi 8 yötä syyskuussa 2023

10/10 Loistava

Kaido

Yöpyi 5 yötä syyskuussa 2023
f vastasi 24.10.2023
Dear Kaido,Thank you for taking time to review us.We look forward to seeing you again.

10/10 Loistava

Stefan

Yöpyi 2 yötä elokuussa 2023
f vastasi 24.10.2023
Dear Guest,Thank you for taking time to review us.Kind regards,

10/10 Loistava

Pav

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A real gem in Kigali
This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
Yöpyi 1 yön elokuussa 2023

10/10 Loistava

SHEBA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good stay
Yöpyi 2 yötä elokuussa 2023

10/10 Loistava

SHEBA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good short stay

6/10 OK

Michele

Yöpyi 1 yön kesäkuussa 2023
f vastasi 11.7.2023
Dear Guest,Thank you for taking time to review us.Kind regards

10/10 Loistava

Madrine

Yöpyi 2 yötä kesäkuussa 2023
f vastasi 11.7.2023
Dear Madrine,Thank you for this great review.We look forward to your next stay.Kind regardsHellen

10/10 Loistava

Wei Ming

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
Yöpyi 10 yötä huhtikuussa 2023
f vastasi 2.6.2023
Dear Wei Ming,Thank you so very much for this positive review. We are thrilled to read that you had a fantastic experience with us.Looking forward to welcoming you again.Kind regardsHellen

8/10 Hyvä

Jeff

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The elevator was broken the entire time.
Yöpyi 8 yötä maaliskuussa 2023
f vastasi 20.4.2023
Dear Jeff,We apologize for the inconvenience.The technical team is the ground to fix the lift and some spare parts are being sourced.Hope to host you again.Hellen

8/10 Hyvä

Osagie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasant staff
Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
Yöpyi 7 yötä joulukuussa 2022
f vastasi 9.1.2023
Dear Osagie,Thank you for your kind words on our staff, rooms and restaurant. We are excited to read that you had a pleasant stay at Urban by CityBlue Kigali.Looking forward to another chance to host you.Kind regards,Hellen

10/10 Loistava

Dobbie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
Yöpyi 7 yötä lokakuussa 2022
f vastasi 21.10.2022
Dear valued Guest,Thank you for taking time to share this beautiful review about your stay with us. We look forward to welcoming you again and againKind regardsHellen

8/10 Hyvä

Mona

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
Yöpyi 2 yötä syyskuussa 2022
f vastasi 21.10.2022
Dear Mona,It was a pleasure having you as a guest at Urban by CityBlue Kigali and we are thrilled to read that you enjoyed your stay.Looking forward to to another opportunity to host you.Hellen

8/10 Hyvä

ROBERTO

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Personale cordiale
Yöpyi 4 yötä elokuussa 2022
f vastasi 23.8.2022
Dear Roberto,Thank you for taking time to review us.We look forward to welcoming you again to Urban by CityBlue Kigali.Kind regards,Hellen

10/10 Loistava

Marissa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent!
Yöpyi 2 yötä elokuussa 2022
f vastasi 22.8.2022
Dear Marissa,Thank you so much for the great review.We hope to be of service again and again.Best regards,Hellen

10/10 Loistava

Caroline

Yöpyi 1 yön elokuussa 2022

10/10 Loistava

Barbra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worth every dollar
Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
Yöpyi 4 yötä heinäkuussa 2022
f vastasi 27.7.2022
Dear Barbara, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and delicious meals at the Bistro restaurant. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you again and again to a wonderful CityBlue experience. Kind regards, Hellen

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooftop restaurant and also topography of the place.
Yöpyi 4 yötä huhtikuussa 2021

10/10 Loistava

Danielle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
First time in Rwanda
My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
Yöpyi 7 yötä tammikuussa 2021

8/10 Hyvä

Olalekan

Yöpyi 2 yötä joulukuussa 2020

4/10 Huono

PRINCE, MIAMI, Florida

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys
The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
Yöpyi 2 yötä joulukuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice Hotel but Lousy Wifi
Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
Yöpyi 10 yötä joulukuussa 2020

10/10 Loistava

Molly

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.
Yöpyi 1 yön toukokuussa 2020

6/10 OK

Bruce, Bujumbura

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
The initial booked room was terrible especially the toilet. The TV was not showing properly. No tooth brushes and paste are available in the rooms. The second room I was shifted to on day 2 was excellent.
Yöpyi 3 yötä helmikuussa 2020

8/10 Hyvä

David, New Orleans

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Checked in easily and quickly at 1 AM after late arrival at airport. Airport taxis are easy and charge between 10.000 and 15.000 framcs for trips into Kigali - I paid 15.000 at that time of night and was at the hotel 10 minutes later. Free breakfast is good with made to order omelets and great cappuccino and fresh juices with views over the city from 3rd floor terrace restaurant. Garden rooms are the cheaper rooms and are good value and spacious. Lots of hot water and good Wifi. Definitely cheaper if you are solo to book 1 person since the pruce goes up with 2 people or more. Note next door Zebra guesthouse has same price for 2 people so is a better option for couples. Location is good and you can walk to many places in an hour or less. Taxis also readily available. Recommended.
Yöpyi 1 yön tammikuussa 2020
fiq vastasi 27.1.2020
Dear David, Thank you so much for this review. We are thrilled to know that your stay with us was great. We are hopeful that your next stay will even be much better. Thank you

8/10 Hyvä

Mussa, Dar es salaam

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The room was big Enough and bed was confortable
Yöpyi 2 yötä joulukuussa 2019
fi vastasi 27.1.2020
Dear Valued guest. We are glad to read that you loved our spacious rooms and conformable beds. Looking forward to your next stay with us again. Thank you

4/10 Huono

AK, Korea

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very Old and Mold. Very Basic Standard Only small soap
Yöpyi 1 yön joulukuussa 2019
fiqrine vastasi 27.1.2020
Dear valued guest, Many thanks for this feedback. We will be addressing all these concerns put forward by you. Please trust that the rooms have gone through a serious upgrade and your next stay with us will be very confortable. Hope to be of service again. Thank you

10/10 Loistava

ANDREW

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Well worth looking at
Ahead of expectations, good food, very friendly service and within walking distance of centre.
Yöpyi 2 yötä marraskuussa 2019

8/10 Hyvä

Room

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä marraskuussa 2019

10/10 Loistava

Eddie19, Seattle WA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Proprety, staff was very caring and accommodating. Would stay there in a heart beat
Yöpyi 4 yötä lokakuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Henkilökunta ja palvelu
The Check In experience was always a propblem because the hotel puts the least trained staff on their night shift. This is the 3rd and final time. I will never stay in or recommend the hotel to anyone else. In fact we checked out early and moved to the MARRIOTT
Yöpyi 2 yötä syyskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Yöpyi 13 yötä syyskuussa 2019

8/10 Hyvä

Ravi Bipinchandra

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Good as always
Yöpyi 4 yötä elokuussa 2019

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä syyskuussa 2019
f vastasi 24.9.2019
Dear Esteemed guest, We do appreciate your positive feedback on all areas. We hope to be of service again in future. Thank you, Hellen

4/10 Huono

Daniel

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Sad place
No shampoo or amenities. Dark and dingy. Front desk was supposed to send someone 3 different times and no one showed up. Sad place.
Yöpyi 2 yötä syyskuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Yöpyi 1 yön elokuussa 2019

2/10 Hirveä

Michelle

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Run down
We were placed in an older building adjacent to the newer, nicer hotel. It was the “garden room” and was very old and run down.
Yöpyi 1 yön syyskuussa 2019
f vastasi 10.9.2019
Hi Michelle, we are sorry you did not enjoy the room you had booked online. We have rooms at different prices to suit different budgets and the room is relevant to the price. We have Deluxe and Signature Suites which are bigger and better at a higher price for those with a bigger budget. Regards, John

10/10 Loistava

Tarkistettu asiakas

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was my third stay at this property, it is like my home away from home. Big room, Awesome shower, friendly staff. The rooftop restaurant has not only great views but really good meals as well.
Yöpyi 2 yötä elokuussa 2019
f vastasi 10.9.2019
Dear valued guest, We are thrilled to read this wonderful feedback and also glad to know that we have always made your stay comfortable each time you stay with us. We look forward to welcoming you back to Urban by CityBlue Kigali. Thank you Hellen

8/10 Hyvä

Jorgen

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2019
f vastasi 12.8.2019
Dear Jorgen, Many thanks for taking time to review us. We are glad to see that we were able to make your stay confortable and we hope to be of service again in future. Thank you agin. Hellen

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent hotel only a 10 minute walk from town
This excellent property is centrally located in the heart of Kigali. My garden room was very spacious (with full living room) and comfortable, with powerful air conditioning and wifi. The breakfast buffet is particularly lavish, and the Sky lounge has incredible views over the city. Highly recommended! The only thing I would suggest is upgrading the bathrooms, which were aged and past their years.
Yöpyi 2 yötä heinäkuussa 2019
f vastasi 12.8.2019
Dear David, We are thrilled to read this fabulous review from you. We are so much delighted to hear that we met your expectations in all aspects of your stay. Looking very much forward to receiving you on your next stay with us. With kind regards, Hellen

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Varied room standards
First room was a dissappointement but was changed after first night - no problem. Second room was very good and above expectations. Good desk to work at, clean and with plenty of windows making the room light. The balcony was also adding to the overall feeling. The rating concerns second room, first room was a disappointment.
Yöpyi 3 yötä heinäkuussa 2019
f vastasi 29.7.2019
Dear Guest, Many thanks for taking your time to review us. We apologize for the disappointment in the first room, we will take it seriously from our end to rectify any issues related to this room. However, thank you so much for the kind words on the second room. We are glad to hear that we were able to meet your expectation with the room change. Thank you and looking forward to receiving you as a guest again at Urban by CityBlue kigali. Hellen

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was quite tired after traveling. The service was very friendly and even helped me to the room. The room was very clean and quiet. The details were colorful but tasteful. The breakfast buffet was outstanding. You must try the latte. Thank you City Blue.
Yöpyi 1 yön heinäkuussa 2019
fi vastasi 11.7.2019
Dear Guest, Many thanks for all the kind words about your stay with us at Urban by CitybBlue Kigali. We are thrilled to hear that we were able to meet your expectations. Looking forward to welcoming you back again. Thank you Hellen

10/10 Loistava

Tyler

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Urban by city blue
Rooms were nice and the restaurant was fantastic!
Yöpyi 2 yötä toukokuussa 2019
Hellen vastasi 5.6.2019
Dear Tyler, many thanks for this wonderful review. We look forward to seeing you again. Kind regards, Hellen

10/10 Loistava

José

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2019
Hellen vastasi 5.6.2019
Dear Jose, We do appreciate you taking time to give us this positive and excellent review. We look forward to taking your next booking. Kind regards, Hellen

10/10 Loistava

Tarkistettu asiakas

Yöpyi 7 yötä toukokuussa 2019
fi vastasi 20.5.2019
Dear Guest. Many thanks for the great review. Looking forward to having you as a guest once again at Urban by CityBlue Kigali. Thank you Hellen

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Comfortable big rooms, nice breakfast options with excellent coffee
Yöpyi 1 yön toukokuussa 2019
f vastasi 20.5.2019
Dear Guest, Many thanks for sharing your great experience with other guests. We do appreciate your efforts. We are glad to read that you enjoyed our comfortable spacious rooms and the marvelous breakfast at the Bistro restaurant. We look forward to taking your next booking. Thank you Hellen

10/10 Loistava

BABAFEMI

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A Thousand Hills Experience @ Kigali
The service rendered was exceptional and with high level of courtesy. The environment was very neat. It was a pleasant stay at Kigali.
Yöpyi 6 yötä toukokuussa 2019
fi vastasi 15.5.2019
Dear Guest, We are very grateful to read your excellent review. We are so thrilled that we met your expectations and that you had a wonderful experience at Urban by CityBlue Kigali. We look forward to hosting you again. Kind regards, Helllen

8/10 Hyvä

J.D.

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2019
Fi vastasi 5.4.2019
Dear Guest, We do appreciate your feedback and the effort taken to send through the review. Thank you Hellen

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location for layovers. Great staff and excellent price.
Yöpyi 1 yön maaliskuussa 2019
F vastasi 5.4.2019
Dear Guest, Many thanks for the review, we very much appreciate. Looking forward to hosting you again. Kind regards, Hellen