3 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja
Tarkista saatavuus

Arvostelut: Centara Villas Samui

4 out of 5
Centara Villas Samui
111 Moo 2, Maret, Natien Beach, Koh Samui, Surat Thani

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 106 kautta 244 arvostelua" "
Arvosana 8 - Hyvä. 97 kautta 244 arvostelua" "
Arvosana 6 - OK. 28 kautta 244 arvostelua" "
Arvosana 4 - Huono. 10 kautta 244 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 244 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hieno paikka, joskin hieman syrhäinen sijainti. Henkilökunta tosin piti hienosti huolen siitä että täällä oli hyvä olla.
Yöpyi 1 yön maaliskuussa 2020
Paul Maneerat vastasi 12.1.2021
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Loistava

Niina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Jo heti saapuessamme hotellille, meidät vastaaotettiin ystävällisesti ja saimme kattavan infon eri palveluista, joita hotelli tarjoaa. Vaikka huvilat ovat jo parhaat päivänsä nähneitä, huolehtivat siivoojat siitä, että paikat ovat siistejä ja kunnossa. Hotellin koko ympäristö on siisti ja hyvinhoidettu. Hotellin oma ranta on suuri plussa. Myös palvelut rannalla toimivat loistavasti.
Yöpyi 14 yötä maaliskuussa 2020
Paul vastasi 24.3.2020
Dear Niina, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

6/10 OK

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotelli ei vastannut odotuksia
Valitsimme hotellin pitkälti hyvien arvostelujen vuoksi. Hotelli ei kuitenkaan vastannut odotuksia. Ensimmäinen huone haisi todella kamalalta ja pyysimme siirtoa toiseen huoneeseen. Pitkän selvittelyn jälkeen saimme huoneen vaihdettua toiseen. Lämmintä vettä ei tullut joka päivä suihkusta. Wifi toimi vaihtelevasti. Aamupala oli runsas ja hyvä. Hotellilla on upea ranta, joka pelasti paljon muilta miinuksilta. Hotelli sijaitsee aika syrjäisellä alueella, mutta hotelli tarjosi kuitenkin kuljetuksen lähialueille maksua vastaan.
General Manager vastasi 21.2.2017
Dear Anonymous, Thank you for taking the time to write a review of your stay guest feedback is vital in helping us to improve and we have noted your comments. We apologise if on this occasion we failed to meet your expectations but hope you will visit us again Regards Tim Rawlinson - General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

8/10 Hyvä

Pertti, Kotka

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perhelomailu
Lasten lasten kanssa mukava ympäristö ja allasalueet. Rinnemaasto ei sovi hyvin pienille lapsille.
Dear Perhelomailu Thank you for reviewing your stay, your comments are very important to us and prove invaluable at helping us to improve.  The points raised will be look at and taken on board. Regards GM

10/10 Loistava

Pepe, Kotka

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä palelu
Onnistunut valinta suosittelen
Dear Guest Thank you for reviewing your stay, your comments are very important to us and prove invaluable at helping us to improve.  The points raised will be look at and taken on board. Regards GM

10/10 Loistava

Mark Jeffrey, Ledbury

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely and quiet, with really friendly, helpful staff. Be aware there are lots of steps and very little by way of stores / restaurants within the immediate vicinity.
Yöpyi 14 yötä toukokuussa 2024
Theerapong Kraichoo : Front Office Manager. vastasi 23.5.2024
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Once again, thank you so much for staying with us. We already looking forward to welcoming you back in the near future.

8/10 Hyvä

Marc

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Zunächst einmal sehr netter Empfang und persönliche Erklärung der Hotel Anlage. Wir sind deutlich vor der Check in Zeit in unser Zimmer gekommen. Bitte beachten: die Bilder stimmen nicht mit denen auf Expedia oder der Hotelwebseite überein. Wir haben die premium Deluxe Kategorie mit eigenem Pool gebucht und ein anderes Zimmer vorgefunden als erwartet. Wir haben das Personal darauf angesprochen und uns wurde versichert, dass es sich um dieselbe Kategorie handelt. Das Zimmer, das wir auf den Bildern gesehen haben, war leider belegt, sodass wir es nicht anschauen Eine sehr freundliche Mitarbeiterin kam extra zu uns ins Zimmer, um uns nochmal darüber aufzuklären, dass wir das richtige Zimmer hätten und unseres sogar größer und besser sei. Ob das wirklich der Wahrheit entspricht können wir leider nicht sagen. Sehr schade, wenn man sich aufgrund der Bilder für das teuerste Zimmer entschieden hat. Unser Zimmer war trotzdem traumhaft schön und sehr sauber. Die Anlage ist ein Traum aber auch sehr abgelegen. Zum nächsten Supermark gibt es ein mal am Tag ein kostenloses Shuttle. In den nächsten größeren Ort gibt es kostenpflichtige Shuttles. Wir haben ein Taxi genommen oder uns einen Roller gemietet. Umliegend gibt es hierzu genug Möglichkeiten. (Auch direkt im Hotel möglich allerdings deutlich teuerer und der Roller war schlechter als bei einem unabhängigen Verleih die Straße runter).Da es ein teureres Hotel ist, sollte man sich im Klaren sein, dass im Hotel alles deutlich teurer ist
Yöpyi 5 yötä toukokuussa 2024
Theerapong Kraichoo : Front Office Manager. vastasi 22.5.2024
Thank you for taking the time to communicate your valuable feedback to us during your recent stay with us. Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations. We would like to apologize for the problem that you experienced with facility and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guests’ expectations. May we take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Villas Samui in the future.Warm Regards,

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful area
Yöpyi 6 yötä huhtikuussa 2024
Jeerapa Chaimart/Hotel Manager vastasi 1.5.2024
Thank you for your stay with us. We always welcome all detail and working on the improvement. We hope that we will have a chance to welcome you back in the future. Thank you again.Warm regards,

10/10 Loistava

Amy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was exceptional
Yöpyi 4 yötä huhtikuussa 2024
Jeerapa Chaimart /Hotel Manager vastasi 22.4.2024
Thank you for staying with us at Centara Villas Samui. We appreciate your value comments as it's encouraged us to continue improving. We wish to welcome you back again in the near future. With warmest regards,

10/10 Loistava

Joanna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stunning beach front location: 3 lovely pools and good breakfast buffet.
Yöpyi 1 yön maaliskuussa 2024
Jeerapa Chaimart/Hotel Manager vastasi 1.4.2024
Thank you for your stay at Centara Villas Samui. We appreciated your valuable feedback and we will continue improving. Once again thank you and we wish to see you again.

10/10 Loistava

Gautier

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good moment at Centara
Yöpyi 5 yötä helmikuussa 2024
Jeerapa Chaimart/Hotel Manager vastasi 27.2.2024
Thank you for your memorial stay with us. We wish to see you again.Warm Regards,

10/10 Loistava

Gautier

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hôtel good environnement i will be back
Yöpyi 5 yötä helmikuussa 2024
Jeerapa Chaimart/Hotel Manager vastasi 27.2.2024
Thank you for your review. We appreciate your stay and wish to welcome you back in the future.Warm Regards,

8/10 Hyvä

Katerina

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Staircasion in the middle of a jungle
Staircation in a middle of a jungle. Very quiet and secluded spot. There are not too many options of eating outside of the resort. The pool had no lounge chairs.
Yöpyi 6 yötä helmikuussa 2024
Jeerapa Chaimart vastasi 19.2.2024
Thank you very much for your stayed at Centara Villas Samui. Your valuable comments help us to maintain and improve for better service. We wish to welcome you back again in the near future.With Warm regards,

6/10 OK

Mark

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Needs some money spent on it.
Upon arrival at Centara Villas, where we had booked for 28 nights plus a further room for 14 nights, we were shown to our villa, the villa was small, smelt of damp and hardly any storage for our 3 suitcases as we were on a 2 month trip. We were eventually given an upgraded room but for an extra 500baht per night. The new villa was slightly bigger but during our stay we had to have the noisy air con unit looked at 3 times. Requested a new hairdryer which was useless twice and despite being told it would be never was and my wife went out a purchased her own. The sunbeds were old and either rusty or the plastic ones would leave white bits all over you and the covers were worn and sagging. We ate at the overpriced restaurant 3 times in the first week and due to the poor quality of the food ate at the beach bar nearby or elsewhere every other night. Drinks were expensive compared to elsewhere and happy hour buy one get one free, you had to pay the service charge and tax on the free drink, so it wasnt free at all. Never came across this at the other hotel or bars we visited. The hotel is slightly isolated and unless you have your own transport the use of there shuttle service was needed or taxi service at an extra cost which would increase if there were less than 4 booked on it. The whole grounds were on side of hill so numerous steps encountered to get around. Staff friendly but appeared under staffed, hotel needs money spent on it as facilities in poor state. Recommended NO.
Yöpyi 28 yötä tammikuussa 2024
Jeerapa Chaimart Hotel Manager vastasi 19.2.2024
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable that some aspect is not met your expectation overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future. With kind regards,

10/10 Loistava

Eric

Matkusti perheen kanssa
Yöpyi 2 yötä helmikuussa 2024
Jeerapa Chaimart vastasi 19.2.2024
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We wish to welcome you back again in the near future. With Warm Regards

10/10 Loistava

Taillard

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Magnifique hotel. Très propre. Le personnel est adorable
Yöpyi 5 yötä tammikuussa 2024
Jeerapa Chaimart/Hotel Manager vastasi 19.2.2024
I'd like to extend our thank you for your stay. It's our pleasure to hear positive feedback, especially regarding the staff and their services. All team member feel grateful and already looking forward to your next visit. Once again thank you and we wish to welcome you back in the near future. With Warm Regards,

10/10 Loistava

Evangeline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä tammikuussa 2024
Jeerapa Chaimart vastasi 29.1.2024
Thank you for your stay at Centara Villas Samui

10/10 Loistava

Yvonne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant. Plenty of choice on the breakfast buffet and the lunch and Evening menus. Can highly recommend.
Yöpyi 7 yötä tammikuussa 2024
Jeerapa Chaimart vastasi 29.1.2024
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Khun Puki, Khun Mam, and the rest of our team is already looking forward to welcoming you back.

10/10 Loistava

Wesley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Jeerapa Chaimart vastasi 10.1.2024
Thank you very much

10/10 Loistava

Elvis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Eine wunderschöne, grosszügige Anlage. Das Essen ist hervorragen und da Personal trägt zum rundum Wohlgefühl bei. Vielen Dank!
Yöpyi 5 yötä joulukuussa 2023
Jeerapa/Hotel Manager vastasi 22.12.2023
Thank you for your stary with us. We welcome all feedback and your value comment helps us for service improvement. We wish to see you again soon.Warm Regards,

10/10 Loistava

tae woo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
너무나 만족 스러운 친절한 숙소. 추천합니다.
조용하고 휴식하기에 최고의 장소였다. 수영을 못하지만 항상 수영장이 있는곳으로 묵는데 우리가 묵은 방은 풀 빌라처럼 현관문으로 한번 막아주고 풀담으로 사방이 막혀 있어서 정말 프라이빗한 시간을 보낼수 있었다. 개인 수영장도 좋았고 깨끗해서 와이프 사진을 수백장은 찍은듯 하다. 수영장에서 바다가 바라다 보이고 방에서도 수영장과 바다가 보여서 정말 최고의 숙소 였다. 다만 외진곳에 있어서 차가 없다면 조금 번거로울수 있을것이다. 우리는 차로 섬으로 넘어와서 불편함없이 지낼 수 있었고 직원들도 친절하고 주변에 달리 식당도 많지 않아 호텔어서 룸서비스 해서 먹었는데 맛있고 편해서 좋았다. 다음에 다시 간다면 꼭 여기서 묵으려 한다.
Yöpyi 3 yötä joulukuussa 2023
Jeerapa/Hotel Manager vastasi 22.12.2023
Thank you for your stay with us. It's always encourage to hear a positive feedback as it's help us improving. We wish to welcome you back again in the future.Warm Regards,

10/10 Loistava

Sarah

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Jeerapa/Hotel Manager vastasi 22.12.2023
Thank you

10/10 Loistava

Josef

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super sauberes Hotel und Anlage, sehr aufmerksames und nettes Personal. Kann nur positives Berichten
Yöpyi 15 yötä elokuussa 2023
Jeerapa Chaimart/Hotel Manager vastasi 19.9.2023
Thank you very much for your stay at Centara Villas Samui. Your positive feedback encourages us to improve. Thank you again

10/10 Loistava

Rudie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very friendly and helpful but it is not a location for people with trouble climbing stairs since the resort is built against the hillside
Yöpyi 5 yötä syyskuussa 2023
Jeerapa Chaimart vastasi 8.9.2023
Thank you for your generous comments. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. We look forward to welcoming you back on your next visit to Koh Samui. With kind regards,

10/10 Loistava

Borge

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nydelig plass men utenom tigerparken så må du ett stykke for andre opplevelser. Supert for nyforelskede. Litt kjedelig for andre.
Yöpyi 2 yötä heinäkuussa 2023
Jeerapa Chaimart/Hotel Manager vastasi 10.8.2023
Thank you very much for your stay with us. It's always encouraged to hear the feedback. We wish to see you again.

8/10 Hyvä

Laura

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We booked a pool suite villa, and overall, we were pleased. Pool was fairly well maintained, though the rainy days brought a lot of leaves in bits into the pool (we easily scooped them out). The real issue is just...the stairs. My husband recently had a knee injury and there was just no getting around the stairs on the property. It was about 150 to the pool, restaurant, etc and no way to get around it by golf cart or anything. We did have a lovely time at the spa for a couples massage. And the food was generally good and plentiful. We ordered room service to avoid the long journey up and down. BTW -- it's pretty far from things -- there's nothing walkable nearby. But the staff couldn't have been nicer, super helpful to the best of their abilities.
Yöpyi 3 yötä heinäkuussa 2023
Jeerapa Chaimart vastasi 31.7.2023
Thank you for taking the time to communicate your valuable feedback during your recent stay with us. Your highly valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations. May we take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Villas Samui in the future. Yours sincerely, Jeerapa Chaimart/Hotel Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Calm and quiet stay south of Koh Samui
Very cosy location and the bungalow style rooms are nice. Pool area is plentiful and overall good hotel. If you need a bit more quiet place and is the type that likes to swim in the pool this will suit you well. However the beach is very disappointing, we literally couldn't swim one single day due to poor quality. It's full of rocks and not suitable for swimming. If you head a bit longer out to the sea the hotel told us to not go further as there are jellyfish there. On the good side, the hotel has shuttle service (for a fee) to take you either to Lamai Beach or Chaweng Beach. On the food side its not on part with what I've expected from this type of hotel. Expensive given the fact what you get in terms of taste. The room is quite good and fairly clean, showers are always a problem as it's not being kept as clean as I expect.
Yöpyi 2 yötä heinäkuussa 2023
Jeerapa Chaimart/Hotel Manager vastasi 27.7.2023
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are valuable in helping us maintain a high level of service to guests and ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that the condition of the beach and Food quality was not met your expectation. Please rest assured that this matter has been addressed with the department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future.

8/10 Hyvä

Kevin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
.
Yöpyi 8 yötä heinäkuussa 2023
Jeerapa Chaimart vastasi 18.7.2023
Thank you

10/10 Loistava

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ein sehr ruhig gelegenes Resort, welches wunderbar in die Natur integriert wurde. Das Essen ist wirklich sehr gut, auch im vergleich zu klassichen Thailändischen Restaurants muss es sich wirklich nicht verstecken. Das Personal ist sehr lieb und zuvorkommend, auch der Service ist sehr angenehm. Ratsam ist es außerdem, einen Roller einzuplanen, da das Resort doch schon ab vom Stich gelegen ist. Wir haben uns in die Insel verliebt und werden definitiv wieder kommen, auch ein erneuter Besuch im Centara Villas Samui ist hierbei nicht ausgeschlossen. Lieben Dank! :-)
Yöpyi 12 yötä helmikuussa 2023
Jeerapa Chaimart vastasi 13.3.2023
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. With Warm Regards

10/10 Loistava

Bjorn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rolig område og svært imøtekommende personale. SPA avdelingen var glimrende. Kun en restaurant, men stort utvalg og god mat. Mange trappetrinn, så er du bevegelseshemmet er det en utfordring. De rotet bort transportbestillingen fra flyplassen til hotellet:-(
Yöpyi 13 yötä helmikuussa 2023
Jeerapa Chaimart vastasi 3.3.2023
Thank you for your recently staying with Centara Villas Samui. It's always encouraging to see the great feedback for us to learn and improvement. Please rest assured that all information has been shared with Department Head for further action. Once Again thank you and we wish to welcome you back in the future.With Warm Regards,Jeerapa ChaimartHotel Manager

8/10 Hyvä

Mathias

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super Anlage vom Personal bis zur Unterkunft Leider sehr viele Treppen. Lage sehr abseits aber mit einem Moped ist alles sehr gut zu erreichen. Preise sehr hoch für Thailand. Würde trotzdem nochmal buchen
Yöpyi 6 yötä lokakuussa 2022
Jeerapa Chaimart vastasi 1.11.2022
Thank you for staying with us at Centara Villas Samui. Your valuable feedback helps us maintain the standard of service. Please rest assured that we will continue improving for better service to our guests.Warm Regards,

6/10 OK

Stefan

Yöpyi 7 yötä lokakuussa 2022

6/10 OK

Bosse

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 22 yötä heinäkuussa 2022

8/10 Hyvä

Niels Rasmus B.

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 10 yötä kesäkuussa 2022

8/10 Hyvä

Max

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä kesäkuussa 2022

10/10 Loistava

Alan

Yöpyi 3 yötä kesäkuussa 2022

4/10 Huono

Richard, Hope Island

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms were good but facilities run down and pools old. Beach had stray dogs and a cheap looking buffet set up. Pool chairs often dirty and ashtrays full. Not nice. Need to reasonably fit to get around as its a journey via steps and paths everywhere. Car park is far from your room. Overall ok but wouldn’t stay there again.
Yöpyi 2 yötä huhtikuussa 2022
Jeerapa Chaimart/Hotel Manager vastasi 26.4.2022
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that some aspects are is not up to your expectation in overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that in spite of the incidents we will have the pleasure of welcoming you back in the future.

8/10 Hyvä

Markus

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Der Private Strand. Die schöne Anlage mit viel grün. Leider sind die Villas in die Jahre gekommen
Yöpyi 10 yötä tammikuussa 2022
Jeerapa Chaimart/Hotel Manager vastasi 14.1.2022
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that some aspects are is not up to your expectation in overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that in spite of the incidents we will have the pleasure of welcoming you back in the future. With kind regards,

8/10 Hyvä

Judith A

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wished we had more time there
We stayed for one night and we had an ocean view king villa which we loved. We wished we could have stayed longer. The restaurant meal was tasty
Yöpyi 12 yötä maaliskuussa 2020
Paul Maneerat vastasi 12.1.2021
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 Loistava

Rodrigo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Centara Villa Wedding
Our rooms were amazing from the minute we entered them. We had a wedding that weekend and from the moment we arrived, they made it quite enjoyable. Will book again with them.
Yöpyi 3 yötä helmikuussa 2020
Paul Maneerat vastasi 10.3.2020
Dear Rodrigo, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr schöne, gepflegte Anlage. Direkt am eigenen Strand. Kann ich mit bestem Gewissen empfehlen.
Yöpyi 4 yötä helmikuussa 2020
Paul vastasi 22.2.2020
Dear Guest, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

6/10 OK

Tarkistettu asiakas

Yöpyi 2 yötä helmikuussa 2020
Paul vastasi 22.2.2020
Dear Guest, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
De vil gerne have gæsterne til at indgå en BATH BONANZA aftale som indebære at man forud inbetaler et beløb og så supplere de op med et mindre beløb f eks man indbetaler 10.000 Bath og de supplere me d 3.000 Bat, eller 20.000 Bath og de giver 7.000 Bath, osv. det er så meningen at når man køber drikke vare i strandbaren og resturangen skrives dette på rommet, og trækkes fra, desvære er der flere undtagelser som ikke er med i denne aftale, men dem overser man, da aftalen skal indgået inden 24 timer efter ankomst, og efter af have været på farten i henved 24 timer, var vi ikke helt vågen da vi indgik aftalen, med 20.000 +7.000 Bath så da vi tjekkede ud kunne vi konstatere at vi ikke havde brugt de 20.000 bath vi havde indbetalt men fik alligevel en regning på 7900 bath. En dårlig afslutning på et ellers på alle måder fantastisk ophold, ps. er man dårlig gående, er det ikke et hotel man skal vælge, der er ingen elevator, men en masse trapper, og lige en ting mere hotellet ligger meget afsides, og der er langt til nermeste restaurant, man skal ud og køre, hvis man vil prøve noget andet en det til tilbyder i deres restaurant, og så skal man lige huse at de priser der reklameres med i bar og restaurant er eksklusiv service på 10% og skat på 7 % så 2 cola til 180 Bat ender med at koste 211 Bat og så vil de gerne have drikke penge derud over og så ender vi på 230 :-( så vælger i dette hotel kan det kun anbefales at tage hotelles bus ind til Lamai det koster kun 200 Bath tur retur
Yöpyi 13 yötä joulukuussa 2019
Paul vastasi 27.1.2020
Dear Guest, Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great except the fact that there are too many stairs and you would have to walk up and down. Cannot take older mums and dads. They need to figure out small motor bike carts to ferry people and luggage up and down.
Yöpyi 4 yötä joulukuussa 2019
Paul Maneerat vastasi 15.1.2020
Dear Guest, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Loistava

Samantha, Sydney

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The resort was beautiful and in a lovely, quiet location. All of the staff were so friendly and attentive. We really could not have had a better stay - thank you.
Yöpyi 9 yötä joulukuussa 2019
Paul vastasi 6.1.2020
Dear Samantha, Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Loistava

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Yöpyi 12 yötä joulukuussa 2019
Paul vastasi 6.1.2020
Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä joulukuussa 2019
Paul vastasi 6.1.2020
Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 Hyvä

EH

Matkusti ryhmän kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Great views, lovely beach however remote location with the nearest shop not even in walking distance. Lots of steps to your room so can be tiring depending on your room location. We stayed for 3 days and unfortunately our towels were. It changed at all. If you leave a ‘green day’ sign on the door you should get a £ voucher which we never received and when we asked reception why not they said the sign was not displayed even though every time it was put back in our room on the table. We went to the bar for a beer and was still charged a 10% service charge plus tax.
Yöpyi 4 yötä marraskuussa 2019
Paul Maneerat vastasi 6.12.2019
Dear EH, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel staff were very friendly. The spa was great. It was a nice facility and their services great. This is not a location for people with bad knees or who get short of breath quickly. There are a lot of stairs and the resort can be very confusing to get around. The hotel needs to improve on their signage and provide guests with a map. The restaurant was very disappointing. The same menu was used for lunch, dinner and the bar. It would have been nice if they had more variety and the quality of the prepared dishes was very poor. The squid and scallops were over cooked and rubbery. The pizza dough was terrible. The buffets were so so. They also need to do something about all of the flies. Yes, it’s normal to have flies in outdoor seating areas, but there would be 20-30 flies sitting on tables that had no food, let alone the constant swarming around those eating. And if there were that many flies where we ate, what did the kitchen look like? Therefore, the restaurant is the biggest area needing attention, and because the hotel is remotely located, there aren’t easy alternatives near by. Warning on the beaches in Ko Samui... the summer is low tide during the day, and this hotel has a very rocky beach front during low tide. There are only two tides a day here. During the winter months, it’s high tide, which is fine at this hotel as they have an extensive beach. Pools were nice with only the main pool staying consistently crowded. Overall nice with room for some improvement.
Yöpyi 4 yötä heinäkuussa 2019
Paul Maneerat vastasi 5.8.2019
Dear Anonymous, Thank you for sharing your experience through Expedia with regards to your trip in Samui and for choosing The Centara Villas Samui. We welcome all feedbacks as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you again for choosing to stay at The Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you. With kind regards, Paul Maneerat General Manager The Centara Villas Samui