Hotellit kohteessa Ladera, Portola Valley

”Check in was next door at the Quality Inn. So as Breakfast which was minimal. They were out of batter for the waffles and I asked if they were going to refill they said no because breakfast was ending in 15 minutes. They were also out of coffee and we had to wait 5 minutes for them to bring more. Tables were few and no one was wiping down until breakfast service was over. Doors in room did not close well to bathroom and we had light shining in from bathroom window all night.”

”Giving my credit card and being charged to incidentals and takes days before charged amount returned to customer. I hate this business practice of almost stealing from customers.”

”Good”

”It was nice and contemporary. The downside was that there was a party happening in the pool area (food included), that crowded seating areas and with big kids hanging in the hot tub which was not expected at hotel, let alone Westin! Bathroom item just 1 little body lotion. And the biggest inconvenience is parking. Went around 15 mins just to find parking which we have never experienced at a hotel we paid to stay in. We won’t be returning due to this.”

”Great place to stay when flying from or to SFO”

”I appreciated the kind staff and it helped me to feel welcomed. Also the room was very cozy and clean. Perfect as a staycation!”

”Excellent stay. Sorry no airport shuttle.”

”Good”

”We reserved a suite, but when we checked in, we were told that all suites were fully occupied. The front desk offered us a standard room with complimentary breakfast instead. Since we were expecting visitors and a suite would be much more convenient, we insisted on having the room type we had reserved. After some coordination, the staff was able to provide us with a suite. The suite was very nice—clean, spacious, and comfortable. Overall, we had a pleasant stay. The only downside was the...

”Q”

”A great location close to the San Francisco airport. The hotel was very nice. The only problem was parking - late at night it took me over half an hour to find a parking space.”

”Great location, beautiful interior and exterior. We always enjoy the breakfast, but the rooms are old, neglected, and do not match the quality of the rest of the property.”

”I was disappointed by the reception team during my recent stay. Despite arriving with heavy luggage, not a single staff member offered to help or even acknowledged the struggle. A hotel’s front desk sets the tone for the entire experience, and unfortunately this one felt indifferent to guests’ basic needs. I hope management addresses this, as a little attentiveness goes a long way in hospitality.”

”Really wonderful and cozy hotel, but I thought the beds were pretty hard. But overall great quality and very nice!”

”Medicore, over-priced (even with Expedia discount), and disappointing. Front desk staff provided no information about hotel at check-in (wifi, breakfast, room location, check-out time) and even tried to send me the "door code" by email. This is not an independent hotel but a Best Western and no longer uses key cards. She struggled to find a pen and paper when I insisted she write it down. The room has no written hotel information--only a placard with a QR code that, when scanned, takes you to...