The staff is very friendly and smiling, whether at the reception, the spa, or the concierge service.
The hotel is spacious but outdated and needs renovation, if not a complete overhaul in some areas.
The spa is uncomfortable: too hot, poorly lit, and in poor condition. Some water jets do not work, and the tiles on the stairs are coming loose. You don’t stay there for long.
The room does not deserve 5 stars. While spacious, the bedding is uncomfortable, a faulty light bulb was not replaced despite being reported, the HDMI support under the TV is broken, and the small sofa is as hard as wood. The decor is austere, and the overall comfort is lacking. Additionally, offering instant coffee and Lipton tea in a hotel of this standing, especially in England, is disappointing.
Housekeeping is subpar: a half-empty water bottle from the previous guest was still in the fridge upon arrival, and soap was not replaced after use. Such negligence might be acceptable in a 2 or 3-star hotel but not in a 5-star one.
In summary, this hotel is not worth its 5 stars and needs renovation.
