Kahden hengen deluxe-huone, kylpyhuone makuuhuoneen yhteydessä (Executive)
Tarkista saatavuus

Arvostelut: Grand Sapphire Hotel & Banqueting

3 out of 5
Grand Sapphire Hotel & Banqueting
45 Imperial Way, Croydon, England

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 251 kautta 706 arvostelua" "
Arvosana 8 - Hyvä. 223 kautta 706 arvostelua" "
Arvosana 6 - OK. 106 kautta 706 arvostelua" "
Arvosana 4 - Huono. 65 kautta 706 arvostelua" "
Arvosana 2 - Hirveä. 61 kautta 706 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jannah

Matkusti ryhmän kanssa, Liikematkailija
The toilet doesn't have a lock The rooms were pretty basic and outdated compared to how glamorous the hotel looks at first (exterior)
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Darren

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were great.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Louis

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The interior of the hotel and the room were very nice and very clean. The receptionist was very professional and helpful. Overall excellent, this is my first choice accomodation when I need to stay over in Croydon again
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Richard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Recently renovated, the hotel provided my family of 4 with a quiet, spacious, and safe place to spend the weekend. The staff was friendly and accommodating. The complimentary breakfast was great and the secure/free parking was appreciated. Would stay here again, thanks!
Yöpyi 2 yötä maaliskuussa 2024
Reservations vastasi 3.5.2024
Dear Richard, thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards,Reservations

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic staff; Hotel situated in Industrial estate .Company next to hotel moving skips around .I had zero view from my room window due to a huge stack of skips.Breakfast ok.Parking provided by hotel excellent .My room was compact with all expected facilities.check in/out no problem.Hotel generally in good condition and clean and well maintained.
Yöpyi 1 yön huhtikuussa 2024
Reservations vastasi 29.4.2024
Dear Roger,thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards, Reservations

2/10 Hirveä

Meagan

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
We booked through Expedia, but first called the hotel to ensure it was pet-friendly, as it was listed so on this website, but not specified on their own. We were assured it was, and proceeded to book. We then took a pricey cab ride from the airport to this hotel, and were checked in while holding our dog; when we went to get into the elevator, the front desk attendant said we couldn't bring our dog with us... as if we should leave him somewhere? It turns out the hotel is not pet friendly, and when I explained to the front desk that we checked ahead of time, she called a manager, and neither were concerned about the misinformation, just told us we couldn't stay, and said "there's other hotels around". After 30 mins of us sitting in the lobby with our suitcases and dog, we found other accommodations, and asked if they would mind calling us a taxi. It was now a new front desk attendant, and he said he would call and that they'd cover the taxi fare, we'd just have to submit a receipt to the manager's email. We moved to our new location, emailed the receipt, received an email back that we'd hear from them soon, and then did not. After following up again, we still haven't heard anything from the managers, and it's clear they don't see a problem with how any of this was handled. Really disappointed in the lack of service here, but glad we found something better.
Yöpyi 7 yötä huhtikuussa 2024
Reservations vastasi 16.5.2024
Dear Guest, thank you for your feedback and I am sorry to hear about the inconvenience, as per our clear instructions on the website and other online booking platform sources, we are not allowed any pets at the property. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future. Kind regards, Guest Relations.

8/10 Hyvä

Michael

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Breakfast was bland , room was cold and damp
Yöpyi 1 yön huhtikuussa 2024
Reservations vastasi 28.4.2024
Dear Michael,,thank you for taking the time to post your review, we hope to welcome you back again.Kind regards, Guest Relations

2/10 Hirveä

Charlotte

Yöpyi 1 yön huhtikuussa 2024
Reservations vastasi 16.5.2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion.We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Loistava

Theresa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
lovely hotel, nice and quiet and peaceful, staff is really helpful
Yöpyi 1 yön huhtikuussa 2024
Reservations vastasi 8.4.2024
Dear Theresa, thank you so much for your review, we're delighted you had a great experience with us and look forward to welcoming you back soon!Have a lovely weekend!Kind regards,Reservations

8/10 Hyvä

Kevin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good Shower, - within walking distance of a Retail Park with places to eat. - Good early Breakfast - Reasonably Secure Parking -
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 8.4.2024
Dear Kevin ,thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon!Kind regards, Guest Relations

6/10 OK

Zeby, Triangle

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Around nosy day time
Yöpyi 4 yötä huhtikuussa 2024
Reservations vastasi 7.4.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 OK

Zeby, Triangle

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä maaliskuussa 2024
Reservations vastasi 8.4.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Hyvä

Nancy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our second time around. Staff are attentive and with good service. Complimentary breakfast is most vital, thank you and parking is free, so good.
Yöpyi 4 yötä huhtikuussa 2024
Reservations vastasi 7.4.2024
Dear Nancy, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Hyvä

Nicola

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Booked suddenly due to family issues, as a single female I felt very safe at this hotel. It had a late check in and a later check out up to 11am with express checkout which I used. I liked : Gated free parking with night time security -value for money double room -complimentary bottled water as well as tea, cofffee, shower gel, shampoo -small fridge in the room -blackout curtains -lovely hot shower -do not disturb / please make up my room options -guessing 32 inch TV with satellite channels so screen big enough to comfortably view from bed My only negative critisms were -stain on one of the towels -string smell from the kitchen permeated the room of curry whilst not unpleasant it made my clothes smell the same after just 1 night and also being neuro-diverse with ADHD and Autism, I have a tendency to avoid strong smells so was hard to sleep
Yöpyi 2 yötä huhtikuussa 2024
Reservations vastasi 7.4.2024
Dear Nicola, thank you so much for leaving such positive feedback regarding your recent stay and we look forward to welcoming you back very soon. Kind regards, Guest Relations

6/10 OK

Michael

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast buffet options were more limited than other free breakfast buffets around the area,quality was lower aswell which was unfortunate The hotel staff were great and very accommodating Rooms were clean and tidy
Yöpyi 2 yötä maaliskuussa 2024
Reservations vastasi 2.4.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Hirveä

Zeby, Triangle

Matkusti ryhmän kanssa
No have privacy in room . They can open any time open room without permission.
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 2.4.2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 OK

Albert

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 2.4.2024
Dear Albert, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Hyvä

Graham

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Noisy workmen outside until 2300.. Neighbouring clients noisy until 1am. But otherwise comfortable and good value for money.
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 2.4.2024
Dear Guest, thank you for your feedback and I am sorry that your stay was disturbed by the noise in the local area. I want to assure you that, what was experienced on your recent stay with Grand Sapphire is not the norm and I sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Loistava

aadam

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean hotel, friendly staff especially Zamin. I would definitely visit again.
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 25.3.2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

6/10 OK

Leon

Huonoa: Henkilökunta ja palvelu
The room in my view is standard (it was supposedly executive). Not exactly what the pictures look like, but similar minusing a few things. Very cheap bedding and pillows. Hot water in the shower did not come on. Greasy headboard. Tap water in the bottle of water provided. The recpection area and hallways are nicely decorated. However, what i didnt like the most was, whilst checking in I was randomly told there is a £100 deposit for the room, refundable depending on damages. I initially thought that was weird as I never saw any clear mention of this whilst making my reservation and felt more singled out then an official requirement. Plus the room really had nothing of that value to break. What i did notice in the room was a sign that says there is a £100 fine if you smoke in the room. Apon checking out i thought they would want to check the room before returning my deposit. This wasn't the case and it was returned immediately. Therefore i can only assume the £100 deposit was not for damages but a pre assumption that because of my skin colour/appearance that i would smoke in the room. I did not appreciate that. You need to be very clear in why you are taking money from your visitor's.
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 25.3.2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Hyvä

inder

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Cannot lock doors
Yöpyi 2 yötä maaliskuussa 2024
Reservations vastasi 25.3.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 Huono

MONIQUE

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Firstly the hotel does not respond to any emails or messages previous to check in. The room did not have an iron or hangers or enough towels, and no refrigerator. We had to ask for all of the above. The sink was cracked and the shower had mold. I wouldn't suggest staying here for more than a day If you are looking for comfort. The linens on the bed was simply a duvet and a top sheet not even a fitted sheet. Breakfast was ok, it consisted of boiled or fried eggs, yogurt, toast, cereal, mini hotdogs and beans. Supplies ran low after the first hour and wasn't replenished and you had to ask. The staff was extremely polite to their credit but I wouldn't stay there again.
Yöpyi 4 yötä maaliskuussa 2024
Reservations vastasi 25.3.2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Loistava

labib

Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 12.4.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Hyvä

colin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Functional midweek accommodation, complimentary breakfast just average
Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 18.3.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Loistava

Nancy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Worth a stay in this hotel. Friendly and approachable staff (Zamin). Complimentary basic stuff are provided. Clean and lovely hotel.
Yöpyi 3 yötä maaliskuussa 2024
Reservations vastasi 8.3.2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

10/10 Loistava

Isha

Yöpyi 2 yötä helmikuussa 2024
Reservations vastasi 25.3.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good Stay!
Good Stay but room needs refurbishing
Yöpyi 2 yötä helmikuussa 2024
Reservations vastasi 5.3.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 OK

Tammy

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 5.3.2024
Dear Tammy, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 Huono

Philip

Yöpyi 2 yötä helmikuussa 2024
Reservations vastasi 5.3.2024
Dear Philip, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 OK

Abiola

Matkusti perheen kanssa
Huonoa: Huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 5.3.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Loistava

Gerald

Liikematkailija
Beautiful decor amazing staff comfortable rooms all round 5star experience
Yöpyi 2 yötä helmikuussa 2024
Reservations vastasi 25.2.2024
Dear Gerald, thank you for your review, we're glad you had an enjoyable experience with us and look forward to welcoming you back soon. Have a lovely week! Kind regards

10/10 Loistava

Tony

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was Excellent
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 23.2.2024
Dear guest, thank you for your feedback, we're glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

8/10 Hyvä

Simon

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön joulukuussa 2023
Reservations vastasi 20.2.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
Okay for a short stay
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 20.2.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Hirveä

Paul

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Disappointing this time
Very noisy party, due to finish at 10 but didn’t then room above carried on. Spoke to reception but they did nothing. Lovely hotel and no problem with the party but when you treat yourself to a nice room you expect it to be perfect and be able to get a good resr
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 20.2.2024
Dear Paul, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Hyvä

Mr C

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Basic comfortable hotel
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 20.2.2024
Dear Chris, thank you for taking the time to post your review, we hope to welcome you back soon! Kind regards

10/10 Loistava

Sebastiano

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really friendly and helpful receptionist and staff ever, lovely and great first impression of the hotel Everything was exceptional. It was clean, stylish, roomy with excellent service. I really enjoyed staying at the Grand Sapphire Hotel, I highly recommend it and I will come back for sure
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 12.2.2024
Dear Sebastiano, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Loistava

Eddie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Martina and staff were very helpful
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 9.2.2024
Dear Eddie, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Was Clean & Comfortable As ALWAYS.
Yöpyi 1 yön helmikuussa 2024
Reservations vastasi 5.2.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Loistava

asif

Yöpyi 2 yötä helmikuussa 2024
Reservations vastasi 5.2.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Loistava

Ernest

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay always. Quiet and easy and free parking.
Yöpyi 2 yötä tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 OK

Daniel

Yöpyi 1 yön tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Loistava

Shebl

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 Loistava

Lakeeta

Yöpyi 2 yötä marraskuussa 2023
Reservations vastasi 29.1.2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 Huono

Glenn

Liikematkailija
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Adequate when heavily discounted.
Parking was virtually impossible when I turned up. Just a couple of badly parked cars that had left enough of a gap to squeeze into with barely an inch to spare. Check in was a bit of a chore with some insistence on the provision of a photo ID which I don’t carry habitually, something about it being in the terms but when booking through the Hotels.com App I hadn’t been aware of. The room was in need of refurbishment. No side tables by the bed despite having sockets either side of the bed which meant having devices charging up on the floor. The breakfast was really poor. A solitary dried up egg on offer. So I grabbed a couple of slices of curled up bread to toast and had with a coffee made from a packet of instant coffee by the kettle. No proper coffee. The juice wasn’t really juice, just some sort of squash, very watery and unpleasant. Overall the hotel looks the part until you scratch the surface and then you can see how cheap and nasty everything really is.
Yöpyi 1 yön tammikuussa 2024
Reservations vastasi 29.1.2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.
Yöpyi 1 yön joulukuussa 2023
Reservations vastasi 29.1.2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay. Your feedback has been noted and will be used, where possible, for improvements to be made. Kind Regards, Guest Relations

8/10 Hyvä

Jacqueline

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Reservations vastasi 8.1.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

6/10 OK

Shebl

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Reservations vastasi 8.1.2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations