Dear Anonymous, Thank you so much for taking the time to share such a positive feedback. Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay, in particular your room and the Wellbeing Floor. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! Sincerely yours, Xinchen Li Guest Relations Manager

Dear Jussi, Thank you for rating us. We hope to have an opportunity to welcome you back to Pan Pacific London in the near future. Sincerely yours, Xinchen Li Guest Relations Manager

Dear Jonathan,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

Dear Peter,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay with us at Pan Pacific London. It’s heartening to know that you found our location, service, and amenities to your satisfaction. We strive to provide a memorable experience for all our guests, and your kind words affirm our efforts. We look forward to welcoming you back on your future visits to London.Best regards,Kelly VoGuest Services Manager

Dear Shane,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly Vo

Dear Lorna,It was wonderful to have you staying with us.We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay, while being so well looked after by our colleagues.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly

Dear Beth,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo

Dear Xavier,Thank you so much for taking the time to share such positive feedback. I am delighted to know you enjoyed your stay.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly Vo

Dear Joseph F.,Thank you so much for taking the time to share such positive feedback. Service is the heart at everything we do and I am delighted to know you enjoyed your stay, while being well looked after by our amazing team members. I will ensure to share your wonderful words, in particular with Sonia, Xinchen and Azhar, who would be encouraged to know.I hope we will have the opportunity to welcome you back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly Vo

Dear BEI YI,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

Dear Gurmit,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo

Dear Ji Hyun,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

Dear Will,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

Dear Catherine,Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our hotel's location and the convenience of the nearby transport links.I sincerely apologize for the oversight regarding your VIP perks and the birthday treats. This does not reflect the standard of service we strive to provide. Your comments are valuable to us, and we will address these issues with our team to ensure they are resolved for future visits.We look forward to welcoming you back and providing a flawless experience next time.Warm regards,Kelly VoGuest Services Manager

Dear Declan,Thank you for your review of your stay at Pan Pacific London.I am pleased to hear that you had a wonderful time with us and being well looked after through out. At the same time, your feedback is much appreciated and I do apologise for any inconvenience. We will do our utmost to improve and ensure a more seamless experience for all our future guests.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Pan Pacific London soon.Warmest regards,Kelly Vo

Dear David,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo

Dear Hemant,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo

Dear Flavio,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Providing a serene and luxurious experience amidst the bustling energy of London is what we strive for, and we are delighted that you found our environment to be quiet and peaceful.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Kelly VoGuest Services Manager

Dear Nancy,Thank you very much for taking the time rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

Dear Thomas,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Warm regards,Kelly VoGuest Services Manager

Dear Geraldo,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our customer service to be excellent and that you appreciated our early check-in option and welcome amenity. Providing exceptional service and creating memorable experiences for our guests are always our top priorities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Kelly VoGuest Services Manager

Dear Charlotte,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. Our team takes great pride in providing exceptional service, and it's heartening to know that their efforts made your stay memorable.We're delighted that you found our location convenient and our facilities up to your expectations.Should you need any assistance or have any special requests, please don't hesitate to reach out to us.Warm regards,Kelly VoGuest Services Manager

Kära Christina,Tack för att du tog dig tid att dela din feedback med oss. Vi är glada att höra att du gillade din övergripande upplevelse på vårt hotell och tyckte att vår personal var vänlig och hjälpsam.Vi uppskattar dina kommentarer angående rummen, och vi kommer definitivt att ta hänsyn till din feedback om sängen och kuddarna när vi strävar efter att förbättra våra gästers komfort.Även om vårt läge kanske inte är idealiskt för shopping, är vi glada att veta att du uppskattade den natursköna utsikten från våra utsiktspunkter. Vi strävar alltid efter att erbjuda minnesvärda upplevelser utöver bara boende.Vi hoppas att få nöjet att välkomna dig tillbaka till vårt hotell i framtiden.Varma hälsningar,Kelly VoGuest Services Manager

Dear Inderjeet ,Thank you very much for taking the time to rate us!We are delighted that you enjoyed your stay overall.We look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

Dear Russell,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you very soon!Regards,Kelly VoGuest Services Manager

Dear Huan,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

Dear Russell,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly VoGuest Services Manager

Dear Nicola,Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you found our hotel to be beautiful, clean, and luxurious. It's wonderful to know that you enjoyed the comfort of our wellness suite. Your kind words mean a lot to us, and we truly appreciate your feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!Warm regards,Kelly VoGuest Services Manager

Dear Rebecca ,Thank you for taking the time to review us!We are delighted to see that you enjoyed your stay.We look forward to host you again very soon!Regards,Kelly VoGuest Services Manager

Dear Trevor,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo

Dear Thomas,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly Vo

Dear Eddie,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our brand new, clean, and modern hotel with traditional touches.Our team takes great pride in providing exceptional service, and we are delighted that you found our staff to be extremely friendly. It's wonderful to know that you also appreciated our great bars and the convenient location close to the train station.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm regards,Kelly VoGuest Services Manager

Dear Kerry,Thank you very much for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager

Dear Michael,Thank you for taking the time to rate your experience at Pan Pacific London.It is truly humbling to see that you have enjoyed your time here with us.We sincerely look forward to welcoming you back soon.Warmest regards,Kelly VoGuest Services Manager

Dear Jonathan,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. If you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to reach out.We look forward to welcoming you back to our hotel in the near future for another fantastic stay!Warm regards,Kelly VoGuest Services Manager

Dear Kenneth,Thank you so much for your wonderful review! We are thrilled to hear that you had a lovely stay with us and that you enjoyed our property and its excellent location. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more pleasant, please don't hesitate to let us know.Warm regards,Kelly VoGuest Services Manager

Dear Guest,Thank you very much for sharing such wonderful feedback from your recent stay with us! We are thrilled to hear that you and your family have consistently enjoyed your experiences at our hotel. Our team strives to create a welcoming and inclusive atmosphere for all our guests, and it's heartening to know that we have succeeded in making you feel at home, especially with our family-friendly initiatives like the dedicated pool hours.We understand the importance of location when traveling, especially with family, and we're delighted that our central location and proximity to the tube have made your stays more convenient, providing easy access to explore London and a direct journey from the airport.Your loyalty and decision to stay with us multiple times is the highest compliment we could receive. It's always a pleasure to welcome you back, and we look forward to continuing to be your chosen home away from home in London.Thank you once again for your kind words and support. We can't wait to welcome you and your family back for your fourth visit and many more in the future. Sincerely yours,Xinchen LiGuest Relations Manager

Dear Peter,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services

Dear Jean-Christophe,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel beautiful, with excellent hospitality and very nice rooms. However, we're truly sorry to learn about your less-than-ideal experiences with our tea time, pool staff, and lobby seating.Please accept our apologies for any inconvenience or lack of warmth you encountered on our Wellbeing Floor. Your comments are important to us, and we have address these issues with our management to ensure that all aspects of our guest experience meet the high standards we strive for.We sincerely appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Sincerely yours,Xinchen LiGuest Relations Manager

Dear James,We extend our sincerest gratitude for sharing your thoughts on your recent visit to Pan Pacific London.Your positive feedback is deeply appreciated and serves as a testament to our commitment to providing exceptional experiences for our guests.We eagerly await the opportunity to host you once again in the near future.Best regards,Kelly VoManager, Guest Services

Dear Moshe,Thank you for taking the time to share your review at Pan Pacific London.We sincerely apologize for any inconvenience you experienced during your stay and for the challenges you encountered in reaching the manager. After investigated in all your concerns, I can see that your feedbacks have been taken seriously, and our Reception Manager did meet and speak with you to address the issues you raised on the 2nd day of your stay, since then no further issue was reported. From our log, it also shows that you were very pleased with the stay overall and was satisfied with the way all issues were addressed and resolved by our Reception Manager.At our hotel, we strive to provide exceptional service to all our guests, and we regret if we fell short of your expectations in this instance. Your feedback is invaluable to us as we continually strive to improve our guest experience.We truly appreciate your understanding, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Thank you for choosing our hotel, and we look forward to serving you better in the future.Sincerely yours,Xinchen LiGuest Relations Manager

Dear Naomie,Thank you very much for your lovely review!We are delighted to see that you enjoyed your stay overall and we can't wait to host you again very soon.Warmest regards,Kelly VoGuest Services Manager

Dear Pauline,Thank you very much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel superb and that our staff provided excellent service from the moment of your arrival until your departure.Our team takes great pride in ensuring that each guest's experience exceeds expectations, and it is truly rewarding to know that our efforts contributed to making your stay memorable. We appreciate your kind words and recognition of our commitment to providing exceptional hospitality.Should your travels bring you back to this area, we would be honored to welcome you again for another outstanding stay. Until then, safe travels!Warm regards,Kelly VoGuest Services Manager

Dear Marrissa,Thank you very much for taking the time to share your glowing review of your recent stay with us! We are thrilled to hear that you had such a fantastic experience at our hotel and that our convenient location and excellent staff made your visit to London even more enjoyable.It's wonderful to know that you found our hotel fabulous and that you appreciated our team's efforts to ensure your comfort and satisfaction throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.We truly appreciate your recommendation and your kind words about the value you found in staying with us. We can't wait to welcome you back for another wonderful stay whenever your travels bring you back to London!Warm regards,Kelly VoGuest Services Manager

Dear Jon,Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous stay with us and enjoyed our central location, spa, and pool. Your kind words about our staff mean the world to us. We can't wait to welcome you back soon!Warm regards,Kelly VoGuest Services Manager

Dear Eirc,Thank you for rating us. I can see you were not entirely satisfied with your stay however I sincerely hope that we will have an opportunity to welcome you back in the near future where we would look after you the way it was intended. Sincerely yours,Xinchen LiGuest Relations Manager

Dear Torian,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an amazing experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you back to London.If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We're here to ensure that your future stays are just as enjoyable as the last one.Warm regards,Kelly VoGuest Services Manager

Dear Charles,Thank you so much for taking the time to share such a positive feedback. Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London!Sincerely yours, Xinchen LiGuest Relations Manager

Dear Lisa,Thank you sincerely for taking the time to share your feedback about your recent stay at the Pan Pacific London. We are delighted to hear that you found our establishment to be outstanding and that our modern and elegant ambiance, coupled with impeccable quality, contributed positively to your experience.Your kind words about our staff's attentiveness and thoughtfulness truly warm our hearts. We strive to anticipate and meet the needs of our guests to ensure a memorable and comfortable stay, and it's gratifying to hear that our efforts resonated with you.We sincerely appreciate your constructive feedback regarding the operating hours of our children's swimming pool. Please know that we take all guest feedback seriously and will certainly review the scheduling to see if adjustments can be made to better accommodate our families' needs.We understand the importance of offering flexible amenities, especially for families traveling with children, and we will strive to find a balance that enhances the overall guest experience.Once again, thank you for choosing the Pan Pacific London for your stay, and we look forward to welcoming you back for another exceptional experience in the heart of the city.Warm regards,Kelly VoGuest Services Manager

Dear Omer,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to welcome you back soon.Warmest Regards,Kelly VoGuest Services Manager