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Arvostelut: Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 289 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 340 kautta 1002 arvostelua" "
Arvosana 6 - OK. 181 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 101 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 91 kautta 1002 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Enrico

Issue at check in. Room was booked for my daughter who is of age and was travelling alone. They did not want to check her in because she did not have a credit card. It was fully paid in advance and credit card was on file. They were going to cancel the reservation and have my daughter find an alternative place at midnight. NOT IMPRESSED
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and walkable..
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Caula

Hyvää: Siisteys ja henkilökunta ja palvelu
Friendly staff walking distance to get whatever you need
Yöpyi 3 yötä toukokuussa 2024
Team Sandman vastasi 21.5.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel staff, and the hotel location. Our hotel is located in a prime location in downtown, which makes it easily accessible. Hope to serve you soon on your next stay.

10/10 Loistava

Solange

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was very accommodating, especially the manager
Yöpyi 5 yötä toukokuussa 2024
Team Sandman vastasi 19.5.2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

10/10 Loistava

Ngozi Gloria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent customer service by front desk and manager
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.5.2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

4/10 Huono

Sami

The hotel was not as expected
Yöpyi 2 yötä toukokuussa 2024
AJ vastasi 15.5.2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager

8/10 Hyvä

sylvain, Blainville

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
AJ vastasi 15.5.2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed

8/10 Hyvä

Arlene Johanna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good place ,quiet,did enjoy my stay
Yöpyi 2 yötä toukokuussa 2024
Team Sandman vastasi 12.5.2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Loistava

dorothy

Hyvää: Siisteys
Yöpyi 2 yötä toukokuussa 2024
Team Sandman vastasi 12.5.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Huono

Patrick

Matkusti kumppanin kanssa
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow Rough area Staff were helpful and kind
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 9.5.2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

6/10 OK

Colleen

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Had to pay for parking , vending machines not working on some floors
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 8.5.2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.

10/10 Loistava

Heather

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 8.5.2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.

6/10 OK

Jeremy

Matkusti perheen kanssa
Bad part of town. Old building with shoddy updates
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 6.5.2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

6/10 OK

Mimi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There is a charge for a pet, doesn’t tell you until you check in, $35.
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 6.5.2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

4/10 Huono

Christina

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The staff were not very friendly.
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 7.5.2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

8/10 Hyvä

Amanda

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Yöpyi 1 yön toukokuussa 2024
Team Sandman vastasi 6.5.2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.

8/10 Hyvä

Nelson

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Yöpyi 4 yötä huhtikuussa 2024

2/10 Hirveä

Jacqueline

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Yöpyi 2 yötä huhtikuussa 2024
Team Sandman vastasi 3.5.2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.

10/10 Loistava

Christine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location 😁
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Helene, Vancouver

Liikematkailija
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Yöpyi 4 yötä huhtikuussa 2024
Team Sandman vastasi 28.4.2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 Huono

Lucas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Likely the worst London has to offer
Yöpyi 5 yötä huhtikuussa 2024
Team Sandman vastasi 28.4.2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 Loistava

Robert

Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.5.2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us and hope to serve you better next time.

10/10 Loistava

Christopher

Yöpyi 1 yön huhtikuussa 2024
AJ vastasi 15.5.2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

10/10 Loistava

Lorne

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Yöpyi 2 yötä huhtikuussa 2024
Team Sandman vastasi 24.4.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Loistava

James

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay during our trip for a concert in London
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 23.4.2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 Loistava

Franca

Yöpyi 3 yötä huhtikuussa 2024
AJ vastasi 15.5.2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

6/10 OK

Logan

Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 12.5.2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.

10/10 Loistava

Alan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 21.4.2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 Loistava

Gil

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Flexibility
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 20.4.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 Loistava

Mia

Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 9.5.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 Huono

Felix

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolute Catfish hotel disgusting
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 18.4.2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 Hyvä

Gord and Valerie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Team Sandman vastasi 18.4.2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 OK

Carole

Matkusti ryhmän kanssa
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 15.4.2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 Huono

Courtney

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 15.4.2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Hirveä

Shanel

Matkusti perheen kanssa
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 15.4.2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Hirveä

Ashlee

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 Hirveä

cassandra

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was not the hotel in the picture and it was definitely not what i expected
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 15.4.2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 OK

Chris

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 Loistava

Cherry

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Conveniently located within walking distance to many great food options.
Yöpyi 2 yötä huhtikuussa 2024
Team Sandman vastasi 15.4.2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 Hyvä

Shauna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Huono

Janice

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice room but you had to pay extra to park on the property
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Hyvä

Chris

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice hotel, not very sound proofed rooms though.
Yöpyi 2 yötä huhtikuussa 2024
Team Sandman vastasi 10.4.2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 Hirveä

Erin

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Hyvä

Marie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Huono

jaime

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Team Sandman vastasi 17.4.2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 Hirveä

Chadia

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
Yöpyi 1 yön huhtikuussa 2024
Team Allure vastasi 8.4.2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 Huono

Tony

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Team Sandman vastasi 17.4.2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Loistava

Shawn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Team Sandman vastasi 17.4.2024
Hi Shawn, Thank you for taking the time to leave a review. We're glad to see you enjoyed staying with us. We hope to serve you better on your next stay.

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Team Sandman vastasi 17.4.2024
Hi Michael, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.