Dear Sampo, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Kiitos fantastinen kommentit - Olemme niin tyytyväisiä olet nauttinut luonamme, ja odotamme innolla takaisin Savoy hyvin pian. Ystävällisin terveisin, Philip Barnes Managing Director

Dear Peter, Kiitos, että otit jakaa kommentteja ja havaintoja kanssamme. Toivomme on ilo toivottaa sinut takaisin The Savoy pian. Ystävällisin terveisin, Stefan Winistoerfer, General Manager at The Savoy

Dear Guest, Thank you for taking the time to review your stay at The Savoy. We were delighted to read you found your room to be comfortable and enjoyed your Kaspar's dining experience. We apologise for the delayed service encountered, we hope to have the pleasure of welcoming you back to The Savoy where we feel sure you will find our services much more improved. Kind regards, Stefan Winistoerfer, General Manager at The Savoy

Dear John, Thank you for taking the time to review your stay at The Savoy. We are thrilled you enjoyed your time with us, and scored everything so highly. We did note your comment about the appointment of the room being disappointing. We are in the fortunate position of being able to offer a wide selection of different room types and styles - please do mention this when making a future reservation, and we are sure we will be able to find something that meets all of your needs. We look forward to welcoming you back to The Savoy very soon. Best regards, Debra Patterson, Quality Leader

Dear Matthew, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Dear kenshi, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Amelia, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Dear Luc, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share this with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Ian, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Caroline, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Dear Luc, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear joanne, How lovely to hear about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Gitte, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Louise, we have really enjoyed reading your review. Your wonderful compliments are praise indeed and mean a lot to us. We will pass on your kind words to everyone who helped to create these special memories, especially the Thames Foyer team who serve our wonderful Afternoon Tea! Thank you once again for taking the time to write your review and we look forward to warmly welcoming you back to The Savoy again in the near future. With best regards, Debra Patterson, Quality Leader

Dear Theda and Ansy, We very much appreciate you taking the time to leave feedback. It is always a pleasure to receive such positive scores and we hope you enjoyed your stay at The Savoy. Thank you again for sharing your experience, and we look forward to welcoming you back very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Jayesh, We very much appreciate you taking the time to write a review. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear MOMOKO, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Paul, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Dear David, Thank you for taking the time to leave feedback. We hope you enjoyed your stay and look forward to welcoming you back to The Savoy in the future. Best regards, Debra Patterson, Quality Leader

Dear Toni, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Michelle, It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to complete a guest survey. I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again very soon. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch. Best regards, Debra Patterson, Quality Leader

Dear Pat, We very much appreciate your comments regarding your stay at The Savoy, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Mark, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such a positive score, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Peter, Thank you for taking the time to leave feedback. We hope you enjoyed your stay at The Savoy and look forward to welcoming you back in the future. Kind regards, Debra Patterson, Quality Leader

Dear Daniel, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Martin, Thank you for sharing your photos and for your wonderful comments! We are thrilled you had such a wonderful time, and I will share your feedback with the team. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Anthony, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Gill, Thank you for choosing The Savoy for such a special birthday celebration and for taking the time and trouble to complete a guest satisfaction survey. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. I will most certainly share your kind thoughts to all our colleagues. We hope to warmly welcome you again to The Savoy in the future and if we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Peter, We are thrilled you had a wonderful stay here at The Savoy. The hotel is always a special place to be but everything does seem more magical at Christmas and we are so pleased you enjoyed our beautiful decorations this year. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader

Dear Sarah, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Jon, Thank you for taking the time to leave feedback. We're delighted you enjoyed your stay, but sorry to hear your visit to our restaurants fell below your expectations. Please do get in touch if you would like to share any additional comments, as customer feedback is so important to us. We hope to welcome you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

Dear Robin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Neil, Thank you for taking the time to leave feedback. We hope you enjoyed your stay at The Savoy; if you did have any additional feedback you would like to share then please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Best regards, Debra Patterson, Quality Leader

Dear Lois, Thank you for your feedback regarding your stay at the The Savoy, and for taking the time to complete a guest survey. I will share your comments with our team. I was so pleased to learn that you had a pleasant stay overall, although I do apologise that your breakfast reservation was overlooked. This should not have happened, and I am so sorry we were unable to accommodate you even after the issue had been identified. We do everything we can to try and minimise wait times for our guests but unfortunately they still do happen occasionally. Despite this we do hope to have an opportunity to welcome you back to The Savoy in the future, when another warm Savoy welcome will await. If there is anything we can do in the meantime, please do not hesitate to get in touch. With kindest regards, Debra Patterson, Quality Leader

Dear Stuart, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader

Dear Terence,Thank you for your detailed review which has been shared with the senior management team. We offer you our sincerest apologies for the inconveniences of the lift maintenance that occurred throughout your stay. Understandably, there was not only a daily frustration but alarm when on one occasion the lift came to an abrupt halt. The timeliness of the maintenance was not ideal at all, but nevertheless necessary to keep these lifts maintained to the strictest of safety standards. With regard to booking our venues, usually it would not be necessary to book a table in advance, but it is always recommended to avoid disappointment, especially during the festive season and other special occasion in the year. A communication is sent from our guest relations team advising to book so we are sorry this message was not received in time. Even without a booking for the bars, our resident guests should always take priority over external guests with a wait time honoured. We are sorry for the difficulties you experienced in this respect. We would also like to apologise for the luggage delay on your last day and hope this situation did not delay you too much in your onward journey. We care very much about how we make our guests feel and we want you to know that we have made a careful note of your comments, so ensure that should we have the pleasure of welcoming you again to The Savoy, that you enjoy a seamless, less frustrating and more enjoyable experience with us. Thank you again for your review and we send you all good wishes for 2024.

Dear William, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and I will share your score with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear HYEKYUNG, It was truly lovely to read your kind words and we are thrilled you had a wonderful stay here at The Savoy. Thank you also for sharing your photo. The Savoy is always a special place to be but everything does seem more magical at Christmas and we are so pleased you enjoyed our beautiful decorations this year. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future. With best regards, Debra Patterson, Quality Leader

Dear Dan, We very much appreciate you taking the time to complete a guest survey, and thank you scoring your stay! It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Guest, We very much appreciate you taking the time to leave such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Guest, We very much appreciate you taking the time to review your stay. It is always a pleasure to receive such positive feedback, and I will share this with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Luke, Thank you for taking the time to leave such wonderful feedback! We are thrilled you enjoyed everything about your stay at The Savoy, and are so pleased you left with many happy memories of your time with us. We hope to have the opportunity to welcome you back again very soon. With best wishes, Debra Patterson, Quality Leader

Dear Martine, Thank you for taking the time to leave such a high score! We are delighted you had a wonderful stay and hope you left with many happy memories. We look forward to welcoming you back to The Savoy very soon. Warm regards, Debra Patterson, Quality Leader

Dear Damian, Wow! Thank you for taking the time to write such an amazing account of your recent stay with us, here at The Savoy. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon. With warm regards, Debra Patterson, Quality Leader

Dear Johan, We very much appreciate you taking the time to provide positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Johan, We very much appreciate you taking the time to provide positive feedback, and I will share your scores with our team. We look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader

Dear Serdar, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader