6/10 OK
Tarkistettu asiakas
2.9.2023
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The Worst customer service, I have ever met
Don't go - even place itself had a good location and typical cheap motel level. But everything else was horrible.
I have spent more than 1000 nights in different hotels/motels and never had any noticeable problems. And haven't caused even small problems to a hotel.
Problems here started in previous night, when we tried to call about early check in possibilities, because we had 6:30 AM flight from Hawaii to LA. Guy at desk slammed phone to ear.
We came there after 11 AM on almost empty parking lot. We went to ask, if they'd have already some rooms. Guy at front desk told, that it costs $55 more without even check my reservation.
We left bike in the parking lot and took a walk around and came back after 1 PM to ask check in again. Guy was very angry, aggressive and rude. First he said, that 3 PM is the earliest, then I gave my passport to check my reservation - first time. Then he came even more aggressive and slammed my reservation paper to window straight to our faces and screamed, that we have to pay first!
Of course we'd pay, everyone knows, that cheap motels will be paid at the first thing on check in - without screaming and slamming! Then we got the room.
Breakfast was a joke - just coffee and one small donut plus 2 mandarin oranges. We asked to get something more and he said, that you should come earlier, but after that bring some more donuts.
Guy at desk treated us like trash, homeless or criminals. It's not a western world way to the customers.
Don't go!
Tarkistettu asiakas
Yöpyi 1 yön elokuussa 2023